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1-2 of 2 results for ITIL v3

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Select article: A cognitive model for adopting ITIL framework to improve IT services in Indian IT industries

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Research article

First published December 4, 2020

A cognitive model for adopting ITIL framework to improve IT services in Indian IT industries

Rasbihari Dayal, V. Vijayakumar, Rahul Chandra Kushwaha [...]

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

Select article: The role of decision-making support systems in IT service management processes

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Research article

First published May, 2014

The role of decision-making support systems in IT service management processes

M. Mora, Gloria Phillips-Wren, Jorge Marx-Gomez [...]

Intelligent Decision Technologies

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