Search results: Sage Journals

Available accessResearch articleFirst published 2022

Analysing the Customer Satisfaction Index of E-banking Using Kano (1984) Model Framework

Pinku Paul, Sunil Giri, Paroma Mitra [...]

Global Business Review

Available accessResearch articleFirst published December, 2024

Monika Sehgal, Kavita Malik

Journal of Operations and Strategic Planning

Available accessResearch articleFirst published February, 2021

Abdul Gaffar Khan, Reshma Pervin Lima, Md Shahed Mahmud

Global Business Review

Available accessResearch articleFirst published November, 2007

Health Services Management Research

Retricted accessResearch articleFirst published 1997

Richard R. Wallace

Transportation Research Record: Journal of the Transportation Research Board

Open accessResearch articleFirst published July, 2025

Petr Suchanek, Maria Kralova

Sage Open

Retricted accessResearch articleFirst published March, 2012

Keith Chrzan, Michael Kemery

International Journal of Market Research

Retricted accessResearch articleFirst published May, 1999

Ruth N. Bolton, Katherine N. Lemon

Journal of Marketing Research

Retricted accessResearch articleFirst published September, 1999

Robert L. Getty

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Retricted accessResearch articleFirst published August, 1999

Amy K. Smith, Ruth N. Bolton, Janet Wagner

Journal of Marketing Research