Going from e- to we-government (Part II)
Europe has laid out an ambitious plan to unlock the full potential of information and communications technology (ICT) in meeting public demand for smarter, joined-up, government e-services. Bold actions boosted by Large-Scale Pilot projects aim to deliver on e-government's promise.
To meet the growing and changing demands of citizens, governments must listen to their needs, and this is where Web 2.0 and social media are building on first-generation e-government offerings, leading to a new “we-government” paradigm.
Sun, sea … sickness?
The “Smart open services for European patients” (epSOS; www.epsos.eu/) pilot project is making it easier for people to receive medical assistance anywhere in the European Union (EU) by removing linguistic, administrative, and technical obstacles. Two new services—ePrescriptions and Patient Summaries—are currently moving into a live piloting phase. And by 2012, 30,000 professionals will be using the system, according to the project's coordinator Fredrik Linden of the Swedish Association of Local Authorities and Regions (SALAR). The challenge, he says, is to scale up the solutions. Some are already being picked up by global standardization organizations, and the project is working with the United States to head off competing standards.
Another Large-Scale Pilot, the “Secure identity across borders linked” (STORK; www.eid-stork.eu/) project, is putting in place a system for cross-border electronic identity management (eIDM) and authentication. This means that businesses, citizens, and government employees will be able to use their national electronic identity cards to access relevant public services in any Member State. To achieve this, 19 Member States are working together with the private sector to implement a reference architecture for connecting different countries' eID systems in an interoperable way.
“The end goal of the project is to make EU citizens' lives easier by providing secure ways of accessing public electronic services in other Member States,” says Miguel Álvarez Rodríguez, director of the STORK project.
Meanwhile, the “Pan-European public eProcurement on-line” (PEPPOL; www.peppol.eu/) pilot's vision is that any company, large or small and in any sector, can communicate electronically with any European government institution throughout the whole procurement chain. For example, through simple online forms and reusable data, a Portuguese SME can submit a tender for a municipal procurement contract in Milan. The project developed solutions for e-signatures, e-ordering, e-cataloguing, and e-invoicing throughout the contract cycle.
“The harmonization of e-signatures has been one of our biggest successes,” says Andre Hoddevik, PEPPOL's project director. “At the start of the project we hoped to have 25–30% of certifying authorities accepted for foreign suppliers, but [today] we cover 100% of the trusted services list and even some outside that list, including in Russia.”
Simple steps, cross-border
It is also here that the “Simple procedures online for cross-border services” (SPOCS; www.eu-spocs.eu/) pilot weighs in. With outputs from PEPPOL and STORK, SPOCS is working to remove the administrative barriers that European businesses face before offering their services abroad. The project helps entrepreneurs set up or expand businesses in other Member States. It has developed a platform that smoothes access to the Single Points of Contact set up to assist businesses in dealing with administrative burdens in cross-border commerce.
Where SPOCS perhaps stops, the “eJustice communication via online data exchange” (e-CODEX; www.e-codex.eu/home.html) takes the baton. Mobility—of people and business—within the EU is on the rise, making relationships and cooperation between different national judicial systems more complex. The e-CODEX project is tackling this “complexity” with smarter, streamlined use of new ICTs that help citizens, companies, administrations, and legal professionals cope with new situations requiring redress. This means faster resolutions to disputes and smoother cross-border transactions while at the same time improving Europe's competitiveness.
If you buy a bicycle online from another European country and the seller does not deliver, e-CODEX's tools will help you make a claim against the seller. “Not by visiting various agencies (and filling in various forms) but just by sitting at your computer and all in your own language,” notes the project's coordinator Carsten Schmidt. “Governments can also use e-CODEX to collect fines,” he continues. “Speeding in another EU country? You will receive that speeding ticket from your own country!”
