Abstract
Objective:
To compare clinical recommendations given by psychiatrists and the adherence to these recommendations by primary care physicians (PCP) following consultations conducted by asynchronous telepsychiatry (ATP) and synchronous telepsychiatry (STP).
Materials and Methods:
ATP and STP consultations were compared using intermediate data from a randomized clinical trial with adult participant enrollment between April 2014 and December 2017. In both study arms, PCPs received written recommendations from the psychiatrist after each encounter. Independent clinicians reviewed PCP documentation to measure adherence to those recommendations in the 6 months following the baseline consultation.
Results:
Medical records were reviewed for 645 psychiatrists’ consult recommendations; 344 from 61 ATP consultations and 301 from 62 STP consultations. Of those recommendations, 191 (56%) and 173 (58%) were rated fully adherent by two independent raters for ATP and STP, respectively. In a multilevel ordinal logistic regression model adjusted for recommendation type and recommended implementation timing, there was no statistically significant difference in adherence to recommendations for ATP compared with STP (adjusted odds ratio = 0.91, 95% confidence interval = 0.51–1.62). The profiles of recommendation type were comparable between ATP and STP.
Conclusions:
This is the first PCP adherence study comparing two forms of telemedicine. Although we did not find evidence of a difference between ATP and STP; this study supports the feasibility and acceptability of ATP and STP for the provision of collaborative psychiatric care. Clinical Trial Identifier NCT02084979.
Introduction
In mental health care, live two-way videoconferencing, or synchronous telepsychiatry (STP) has been shown to be clinically effective in diagnosing and treating mental health patients while increasing access to care during a time of physician shortages. 1 –7 Although uptake of STP has been increasing, 8,9 especially during the COVID-19 pandemic, 10 –14 STP had historically been hindered by logistical issues such as coordination of two physician's schedules or implementation into workflow. 15 Asynchronous telepsychiatry (ATP) was developed as an easier-to-implement, data-rich alternative to STP. 16 For this article we defined STP as an encounter where the primary care physician (PCP) and consulting psychiatrist conduct a live consultation while the patient is visiting their PCP. 17 In contrast, in ATP—sometimes referred to as “store-and-forward” telemedicine—a video of a patient encounter is captured and sent to the consulting psychiatrist. 16,18 The consulting psychiatrist then views the video and sends a written assessment with recommendations to the PCP. Although STP has been used and evaluated for over 30 years, there is a dearth of studies evaluating ATP as a clinically effective alternative to STP. 18 Most ATP literature remains in the realm of general feasibility, 19,20 cross-lingual/transcultural feasibility, 21,22 and cost-effectiveness. 23,24 To date, one study has found that use of ATP was associated with improved Patient Health Questionnaire-9 scores at 6 and 12 months compared with baseline. 25
Both models of care shift the responsibility of managing care from the psychiatrist to the PCP, which is part of a larger trend for increased PCP engagement in mental health care. 17,25 –27 Because of this responsibility shift, it is important to understand PCP adherence to psychiatrist consultation recommendations. Across different specialties, increased adherence to consultation recommendations is associated with improved patient outcomes. 29 –33 In a randomized study of PCP adherence to psychiatrist recommendations after inpatient discharge, an aggregated measure of adherence across five types of recommendations—medication, psychotherapeutic (including supportive PCP talks), psychosocial intervention, diagnostic action, and referral to specialist psychiatric outpatient treatment—was associated with lower depression scores 6 weeks after discharge, after adjusting for symptom severity. 33
To our knowledge, no studies have investigated PCP adherence to psychiatrist recommendations in the outpatient setting. In addition, few studies have investigated PCP adherence during consultations utilizing e-health technologies (i.e., teleconsultations), 34 –36 despite the increased usage of these technologies for formal and informal consultations. 37,38 To date, there have not been any clinical trials evaluating adherence to specialist advice during teleconsultations. 38,39 The aim of this study was to estimate PCP adherence in ATP and STP with regard to medication, diagnostic action, and psychotherapeutic recommendations in the 6 months following the baseline psychiatrist consultation. We hypothesized that ATP would result in greater PCP adherence than STP.
Materials and Methods
STUDY DESIGN AND STUDY POPULATION
This study was a secondary analysis of a parallel randomized clinical trial. The parent study compared clinical outcomes of ATP with STP. 40,41 PCPs and patients were recruited at two primary care clinic sites with telemedicine capabilities. To be eligible for the study, the adult patient (>18 years) must have had nonurgent psychiatric symptoms. After informed consent and a preliminary diagnosis, the patient was randomized to each intervention arm such that Axis 1 diagnoses were evenly balanced between the consultation intervention type. Although randomization was only assigned at the patient level, this randomization scheme ensured that by extension, a patient's PCP was randomized to the consultation intervention type in each patient–PCP dyad. Additional details on the parent study are described elsewhere 25,41 and on the registry ClinicalTrials.gov. 40 University of California Davis’ Institutional Review Board approved this study.
INTERVENTION
In the STP arm, a live videoconference was arranged with the psychiatrist while the patient was visiting the PCP. In the ATP arm, trained members of the research team conducted a standardized interview that was video recorded. Later, a psychiatrist reviewed the video, the notes provided by the interviewer, and previous electronic medical records (EMR) to write an assessment and psychiatric treatment plan that was sent to the patient's PCP. In both arms, the PCP could consult the psychiatrist by telephone or e-mail at any time during the study. Furthermore, the PCPs in this study included trained physicians and did not include mid-level providers. 41
PCP ADHERENCE
Using the Consultation-Liaison framework, 33,42,43 expert physicians and telemedicine researchers created an expanded framework for classifying psychiatrist recommendations and rating PCP adherence to those recommendations. Evaluators reviewed charts from the baseline psychiatrist consultation to extract and classify recommendations into three major groups (“Medication,” “Diagnostic Action,” and “Psychotherapeutic”) and 11 total subgroups. The recommended implementation timing was then categorized as “short-term” (<2 months), “long-term” (>2 months or contingent on the results of another recommendation), or “timing not designated.”
PCP adherence was rated using the subsequent PCP encounters documented in the EMR. Because this study was in an outpatient setting, we chose endpoints longer than the previously used endpoints of discharge 43 and 96 h. 42 We chose a 6-week primary endpoint because we expected this to be enough time for the patient to be evaluated by the PCP for medication changes. Six months was chosen as the second endpoint because it was the scheduled time of the second telepsychiatrist visit in the parent trial. PCP adherence was measured on an ordinal scale (“Fully,” “Partially,” or “Not”) as described in Supplementary Appendix SA1.
There were certain circumstances where a psychiatrist made a recommendation, but the recommendation was not implemented because of patient preference or symptoms. For example, a patient may not have wanted to change their current medication regime despite the psychiatrist's recommendation to increase dosage. In these cases, the PCP was rated “Fully Adherent” because the PCP must have discussed the recommendation with the patient to result in that documented action plan. A fourth option was added (“Cannot Evaluate”) for recommendations that the evaluators felt unable to judge. For example, the recommendation to increase the medication dosage could be marked “Cannot Evaluate” if that specific medication had not been initiated.
DATA COLLECTION AND ELECTRONIC MEDICAL REVIEW
Three evaluators (two psychiatry resident physicians, one fourth-year medical student) extracted recommendations and rated PCP adherence in four phases: (1) training, (2) recommendation extraction, (3) adherence rating, and (4) data reconciliation. The first phase consisted of training on 11 randomly chosen patients. The remaining 132 patients were randomly assigned 1 evaluator for the second phase and 2 evaluators for the third phase.
During the second phase—recommendation extraction—one of the three evaluators extracted recommendations from the baseline psychiatrist consultation note. In the third phase—adherence rating—the other two evaluators rated PCP adherence in relation to the extracted recommendations instead of using the baseline psychiatrist consultation note. This process blinded the evaluators in the third phase from the patients’ study arm, which was written in the baseline psychiatrist consultation note.
The fourth and final phase—data reconciliation—occurred if any given recommendation of any of the patients had two diametrically opposed ratings. Diametrically opposed ratings occurred when one rating was “Not Adherent,” and the other was “Fully adherent.” In this phase, the recommendation and rating were discussed between the first author and the two evaluators for that patient. After the discussion, the evaluators could update their ratings.
Each of the three evaluators participated in all four phases. The final analyses used arithmetic means. These data were collected in a REDCap database hosted at University of California, Davis. 44 Patient demographic data were pulled from the parent study. 41
INTERRATER RELIABILITY
Interrater reliability (IRR) was determined using a two-way mixed, absolute, average measures intraclass correlation (ICC). 45 Before reconciliation, the resulting IRR was in the good range for the 6-week endpoint (IRR = 0.70) and 6-month endpoint (ICC = 0.70). After reconciliation, the ICCs were in the excellent range IRR = 0.97 and IRR = 0.98. 46 This indicates that these the raters had a high degree of agreement and suggests that there was minimal measurement error of adherence. The average adherence ratings were deemed suitable for use in hypothesis tests in this study.
COVARIATES
Covariates included patient demographics (age, sex, race/ethnicity); education and employment status; and psychiatric medication(s), psychiatric therapy, and presence of at least one comorbidity at baseline. In addition, PCP, PCP clinic, PCP specialty, psychiatrist, and number of concurrent recommendations were also considered.
POWER CALCULATIONS
Before conducting the study, power calculations were calculated using G*Power v3.1.9.7 for a two-group comparison of proportions with an α of 0.05, 77 in the ATP group and 81 in the STP group. 47 Assuming that the STP group had 50% full PCP adherence, there was a 57% power to detect an OR of 2 and 91% power to detect an OR of 3.
DATA AND STATISTICAL ANALYSES
Student t-tests and chi-square tests were used for bivariate comparisons of patient, referring physician and recommendation characteristics. Nonparametric trend tests compared adherence among the different recommendation types in unadjusted analyses. In adjusted analyses, a multilevel ordinal logistic regression compared adherence between ATP and STP. The Brant statistic was calculated to ensure that models did not violate the parallel regression assumption. Intraclass correlation was calculated using
Results
PARTICIPANT CHARACTERISTICS
Of the initial 184 patients in the parent trial, there were 143 patients with accessible EMR charts. There were 20 patients who were randomized but did not have an initial baseline psychiatrist visit, yielding a final study sample of 123 (Supplementary Appendix SA2). Compared with the individuals included in this study, patients who could not be included were less likely to be on a psychiatric medication (n = 11, 55% vs. n = 102, 83%; p = 0.01) and less likely to be non-Hispanic white (n = 15, 75% vs. n = 114, 93%; p = 0.03). There were no statistical differences in the assigned study arm, primary diagnosis, or any of the other covariates.
In this study, there were 3 psychiatrists and 17 CPs (5 family physicians and 12 internal medicine physicians). However, there were similar distributions of family and internal medicine represented at the encounter level in ATP and STP. Between ATP and STP, there were no statistical differences in patient age, gender, ethnicity, and other covariates (Table 1). There were 19 patients who did not have any PCP visits pertaining to their psychiatric diagnoses: 8 (13%) in ATP and 11 (18%) in STP.
Baseline Patient, Physician, and Clinic Characteristics by Consult Modality
Frequency missing = ATP: 4 (7%), STP: 6 (10%).
Fisher's exact test instead of Pearson's chi-square test.
ATP, asynchronous telepsychiatry; IQR, interquartile range; PCP, primary care physician; STP, synchronous telepsychiatry.
As given in Table 2, at the recommendation level, there were similar distributions in recommended implementation timing and recommendation type. The most common type of recommendations was medication recommendations in both ATP and STP encounters (n = 227, 66% vs. n = 190, 63%). The most common subtypes of medication recommendations were to start medications or to adjust medication dosage/schedule.
Recommendation Characteristics
Fisher's exact test instead of Pearson's chi-square test.
PCP ADHERENCE
As given in Table 3, at 6 weeks, 159 (46%) recommendations in ATP and 147 (49%) recommendations in STP were rated full adherence by both raters. Adherence rates were not statistically different for all the recommendations combined or for each recommendation subtype. Similarly, at 6 months, distributions of recommendation type were comparable. The number of recommendations rated fully adherent by both raters was 56% (191) for ATP and 58% (173) for STP. In the unadjusted, ordinal logistic regression, ATP was not associated with changed adherence at 6 weeks (odds ratio [OR] = 0.95; 95% confidence interval [CI] = 0.69–1.30) or at 6 months (OR = 1.02; 95% CI = 0.74–1.41) (Table 4) compared with STP.
Adherence in Relation to Telepsychiatry Mode
Nonparametric trend tests, excluded the “Cannot Evaluate” category.
Unadjusted and Adjusted Models of Adherence
Includes nested random intercepts for patient and primary care physician.
Three-level models were fitted with random intercepts for patient and PCP. At 6 weeks, the between-patient correlation was 27.9% and the between-PCP correlation was 1.3%. At 6 months, the intraclass correlation for patients and PCPs was 27.2% and 0.4%, respectively. After fitting a three-level model and adjusting for recommendation type and recommended implementation timing, ATP was still not associated with statistically significant changes in adherence compared with STP (adjusted odds ratio [aOR] = 0.80, 95% CI = 0.45–1.42) at 6 weeks or at 6 months (aOR = 0.91, 95% CI = 0.57–1.62). None of these models violated the Brant test.
Discussion
In this study of 123 patients and 645 recommendations, we were unable to conclude that PCP adherence to psychiatrists’ recommendations was substantively different among patients evaluated by ATP versus STP. The inconclusive findings remained when looking at adherence at 6 weeks and 6 months and when accounting for recommendation type, recommended implementation timing, and adjusting for clustering at the patient and PCP level. Overall, we also found that PCPs were fully adherent to the psychiatrist recommendations more than half the time, a level that is clinically acceptable. Adherence increased over time, which may be more reflective of the timing of the follow-up PCP visit.
We also found no differences in the types of psychiatrist recommendations between ATP and STP. The use of ATP did not alter or impoverish the recommendations made by the psychiatrist or the clinical management decisions made by the PCP and patient. Most notably, our data suggest that psychiatrists felt comfortable using ATP to make medication recommendations without having a real-time interaction with the patient; and likewise, PCPs felt comfortable acting on those recommendations. Other studies have shown ATP to have additional benefits that may extend beyond PCP adherence such as the ability to postprocess the captured video with translation from Spanish to English. 21,22,24 Furthermore, the parent study did not find ATP to be superior in terms of more clinically relevant outcomes such as the clinician-rated Clinical Global Impressions scale and patient-rated Patient Health Questionnaire-9. 25 This lack of superiority may be related to the lack of differences in the upstream PCP adherence. PCP adherence has been previously described as being associated with improved psychiatric symptoms. 33
There is limited research investigating PCP adherence to psychiatrist recommendations in coordinated care and few studies have investigated PCP adherence in relation to consultation modality using e-health technologies. In 2016, Burian et al. found an increase in PCP adherence using a “warm”/live telephone handoff in comparison with a written discharge note and with written summary of the psychiatric consultation in addition to the usual discharge note. 33 Although our study was inconclusive with respect to PCP adherence between ATP and STP modalities, the contexts between these two studies differed. In our study, the PCP was engaging in a consultation rather than a referral; the PCP was the agent in charge of managing the care. In the Burian study, the patients were being discharged from an inpatient stay in which care was being resumed by the PCP. In 2017, Lowenstein et al. described the content of the first 50 psychiatric e-consults requested by outpatient PCPs at a large tertiary care center but did not compare the adherence with a control arm. 36
Our study found lower proportions of full adherence for ATP (6 weeks: 46%, 6 months: 56%) and STP (6 weeks: 49%, 6 months: 58%) compared with previous studies that have found relatively higher rates of adherence to specialist recommendations. For example, Lowenstein et al. 36 reported 76% adherence and Burian et al. reported 79% adherence for medication and 66% adherence for psychotherapeutic recommendations. 33 Of note, our study also had stricter definitions of measuring adherence than other studies and relied on multiple raters rather than single raters. Similar to non-e-health studies in psychiatry 42 and other specialties, 29,53,54 adherence was higher for medication recommendations than diagnostic recommendations and psychotherapeutic recommendations. This may reflect the difficulties of integrating psychotherapy such as cognitive behavioral therapy into a busy primary care practice or the lack of PCP comfort in conducting such interventions. 55 –57
LIMITATIONS
Our study assumed that the recommendations made by the psychiatrist were “correct” and needed to be discussed with the patient and implemented by the PCP. Adherence is also, by nature, a subjective measure despite our efforts to utilize previously operationalized measures. In addition, the EMR may inaccurately document the actions the PCP conducted in the visit. The way in which we split complex recommendations may have overestimated the adoption of recommendations. Furthermore, this study may have benefitted from a larger sample size to detect a smaller difference in adherence. This study may also have limited generalizability. The academic center has a long history of delivering clinical services and researching telemedicine. However, telemedicine is still gaining traction in the outpatient setting and only certain physicians and patients may be interested in this health care delivery model. Although this should not affect the internal validity of the study, this may limit the acceptance and implementation of a similar model elsewhere. Additional research is needed to evaluate the effectiveness of ATP in additional patient populations. Finally, this study could blind neither the psychiatrist, PCP, nor patient to the intervention.
Conclusions
Our findings support the feasibility and acceptability of ATP and STP for both PCPs and psychiatrists. We were unable to determine superiority for either arm. Regardless, this study supports both modes as viable technological and clinical processes for the provision of collaborative psychiatric care.
Footnotes
Disclaimer
The content is solely the responsibility of the authors and does not necessarily represent the official views of the AHRQ, NCATS, NIH, or University of California.
Acknowledgments
The authors indicate this work was presented as follows: (1) “The Impact of Telemedicine on Psychiatry Consultations.” Presented at the Western Medical Research Conference, January 25, 2020, Carmel, CA (Oral presentation) and (2) “Characterization of Telepsychiatry Consultation Recommendations.” Presented at the National Telehealth Research Symposium, September 12, 2019, Chicago, IL (Oral presentation).
Disclosure Statement
No competing financial interests exist.
Funding Information
This study was supported by the U.S. Department of Health and Human Services’ Agency for Healthcare Research and Quality (AHRQ), award R01HS024949-01. Dr. Lieng was supported by the University of California Dissertation Year Fellowship and by the National Center for Advancing Translational Sciences (NCATS), National Institutes of Health (NIH), through grant number UL1 TR001860 and linked award TL1TR001861.
Supplementary Material
Supplementary Appendix SA1
Supplementary Appendix SA2
References
Supplementary Material
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