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The Cost of Turnover

Cornell Hospitality Quarterly

Impact Factor: 2.7 / 5-Year Impact Factor: 4.4

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Research article

First published online June, 2000

The Cost of Turnover

and

Volume 41, Issue 3

https://doi.org/10.1177/001088040004100313

Abstract

Employee turnover does more than reduce service quality and damage employee morale—it hits a hotel's pocketbook.

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