Abstract
The work of many great scholars has proliferated a sizable body of knowledge on the construct of multicultural counseling competence. However, the construct’s operationalization remains obscured, perplexing, and frustrating to practitioners who attempt to translate the scholarship into practice. We identify ten definitional problems that prevent the construct from evolving into a cohesive form that can inform practitioners’ work. These include: an indistinct purpose, culturally general/culturally specific divide, terminological interchange, confusing competency with competence, lack of integration, no definition, ambiguity, equivocation, circular reasoning, and divergence. Furthermore, the three major models of the construct—skills-based, adaptation, and process-oriented—share six limitations. They lack interdependence, prescriptive methods, deep incorporation of culture, coherent designs, conclusive research support, and they are oversimplifications. We call on the community of our fellow scholars to collaborate in reconceptualizing this complex construct into a sound, applicable guide for practitioners’ work with diverse clients.
Significance of the Scholarship to the Public
The impasse that stalls multicultural counseling competence is rooted in definitional problems and limitations in models of this construct. Here, we identify these issues, along with examples in the literature that span from its inception to its present-day status. This discussion paves the way for a clearer definition and model of the construct that is applicable to practitioners working with diverse populations.
Multicultural Counseling Competence: A Construct in Search of Operationalization
As counseling psychologists’ commitment to multicultural counseling competence has persisted, many scholars have undertaken the formidable challenge of conceptualizing the construct. The field owes scholars who tackle this challenge its respect. Each attempt to conceptualize multicultural counseling competence brings psychologists closer not only to a solid, shared understanding of the construct but a unified, multicultural movement. Nevertheless, much confusion remains, primarily because the construct remains ill-defined (Chu et al., 2016; Whaley & Davis, 2007).
Concern about the need for better operationalization of multicultural constructs, in general, and multicultural counseling competence, in particular, has a long history (Beagan, 2018; Constantine & Ladany, 2001; Helms, 1994; Huey et al., 2014; Johnson, 1990). Reflecting on this state of affairs, DeAngelis (2015) aptly pointed out that speculation about the construct is plentiful, as evidenced by psychologists’ continual arguments over its basic ingredients. Although the imprecise language may characterize the early stages of construct development, prolonged linguistic inattention is unacceptable. Notably, this type of imprecision is not unique to multiculturalism. Inadequate definitions and operationalization have hindered the advancement of other constructs in applied psychology (e.g., Hill et al., 2017). Amid the confusion, redefining multicultural counseling competence offers a great opportunity for solidifying the profession’s leadership in social justice, equitable service delivery, and beneficence to everyone who receives psychological services.
The purpose of this article is to analyze the current conceptualizations of multicultural counseling competence. To exemplify the need, we propose the analogy of taking a journey with the use of a GPS. The journey is multicultural counseling competence; the destination is therapeutic change; the definitions of the construct in the literature are our outlooks on the landscape to traverse en route to the destination; the models are our GPSs. Given the current state of affairs, many mental health professionals become wayward in their journey. They often encounter difficulty in facilitating therapeutic change, which is the point of demonstrating multicultural counseling competence. Therefore, through this examination, we seek to answer the question, “What is the source of the confusion concerning the construct?” Is it a misunderstanding of the landscape, faulty GPSs, or both?
We organize the article into two major sections. First, we identify ten problems that undermine a sound definition of the construct. These problems create a misunderstanding of the landscape. In the second section, we describe three major models of multicultural counseling competence and review six common limitations across the models. The limitations correspond to the misdirection given by faulty GPSs. This analysis paves the way for a reconceptualization of the construct and a corresponding model that positions us to make the journey successfully.
It is important to note that our critique is of the scholarship and not of the scholars. The last thing we intend is to disparage our multicultural thought leaders. We are grateful they have led us in the development of this body of knowledge. Without their contributions, new ground could not be forged. It is because of the existing scholarship that some of the weaknesses in the extant literature can be examined. We intend this examination to spur critical thinking, additional conversation, and advancement in the field. We deliberately drew upon literature from the early 1990s to the present to demonstrate the salience of multicultural counseling competence as well as the pervasiveness and entrenchment of these problems and limitations in our thinking.
Ten Definitional Problems
We identify ten prominent problems with the numerous definitions of multicultural counseling competence in the literature. These problems create a difficult landscape for taking the journey. We observe that architects of the three models did not consider these definitional problems in the development of their models. More than likely, they simply did not realize the nature of the landscape. Therefore, model users embark on the journey without an understanding of the actual landscape upon which they travel or with the misdirection of the GPSs they employ as guides. Pinpointing these problems may be disconcerting, but this task is necessary to conceptualize the construct with greater clarity and confidence.
Indistinct Purpose: What About Therapeutic Change?
Many definitions of multicultural counseling competence do not explicate the purpose of the construct. This is akin to omitting the destination of our journey. D. W. Sue (2001) captured this concern when he asserted that proponents of cultural competence themselves tend not to “provide direction for practice, education and training, and research” (p. 791). Without a distinct purpose, statements about the construct’s importance may be unconvincing, and a sound definition of the construct is impossible. Writings on multicultural counseling competence usually imply that it exists for one of two reasons: to enhance the quality of cross-cultural relationships or to facilitate therapeutic change (Ridley et al., 2001). However, most definitions do not state explicitly which reason the authors endorse, so interested readers must surmise from the text the reason invoked for the construct.
Barden et al. (2017) declared multicultural competence as “paramount” for counselors, noting, “Professional counselors need to be knowledgeable of cultural values, aware of their own cultural background and personal biases, and able to integrate culturally relevant and appropriate interventions in their work with all clients” (p. 203). Although they declare what clinicians need to do, the paramount nature of multicultural counseling competence remains unarticulated. Thus, there is no sound reason for following those instructions.
We contend that the superordinate purpose of multicultural counseling competence is therapeutic change, and accordingly, definitions need to state this explicitly. Although effective cross-cultural relationships are important in therapy, they are not the sole objective. The therapeutic alliance is a tool meant to facilitate the higher goal of therapeutic change. A variety of professionals, such as sales people or business executives, may aim for better cross-cultural relationships, but therapeutic change is the unique purview of psychologists and counselors (Ridley et al., 2001). If a culturally sensitive intervention does not contribute to therapeutic change, does it equate to multicultural counseling competence? We argue that this is not necessarily the case. Therefore, definitions of the construct need to delineate that distinction.
Since not all professions aim for therapeutic change, we advocate for consistent linguistic differentiation between the phrases multicultural competence and multicultural counseling competence. When a better relationship is the main, motivating purpose, we should call the construct multicultural competence. When therapeutic change is the ultimate, superordinate purpose, we should call the construct multicultural counseling competence. Not only will this linguistic change better reflect psychotherapy’s unique objective, but distinct terminology also will ease communication among scholars in this field. Furthermore, researchers no longer will need to wade through as many writings on multicultural competence, particularly those from other fields lacking investment in a commitment to therapeutic change.
Culturally General/Culturally Specific Divide: Whom Can I Treat?
There has been considerable disagreement as to whether multicultural counseling competence is culturally general or specific. Authors who advance a general perspective believe that counselors should have an ability to work with clients of any cultural background. Ivers et al. (2016) advocated this stance: “MCC [multicultural counseling competence] refers to the effectiveness with which a counselor provides counseling services to clients whose cultural worldviews and cultural group affiliations differ from those of the counselor” (p. 72). These authors refrain from delineating groups, instead indicating that multicultural competent counselors are effective with everyone who is different from themselves. They imply that clinicians need this general knowledge rather than specific skills for each group of people. Moreover, they assume that multicultural counseling competence is relevant only when counselors and clients differ along cultural lines. This assumption is problematic because all who participate in therapeutic encounters are cultural beings, and cultural biases may underlie clinicians’ clinical judgments, while cultural values and beliefs may underlie clients’ psychological presentations.
By contrast, those advocating the specific stance see multicultural counseling competence as applicable to each cultural group. Consider this earlier view Castro posited (1998): Developing cultural competence in a new cohort of health professionals aims to enhance quality in the health services and research that is delivered to members of various ethnic minority groups, including African-Americans, Latinos/Hispanics, Asian-Americans and Pacific Islanders, and Native Americans. (p. 127)
This definition focuses on ethnic minorities, excluding White clients as beneficiaries of multicultural counseling competence. The naming of specific groups implies that multicultural counseling competence may vary from one culture to another. This definition also relies on ethnic identity, seemingly ignoring other vital and intersecting identities. Although recent literature rarely endorses a culturally specific perspective so overtly, it still is evidenced in scholarly work. For instance, some scholars urge the tailoring of treatments and assessments to specific groups (e.g., Khoury & Manuel, 2016; Wendt & Gone, 2012). We agree with the idea of tailoring, but we speculate that some definitions are explicitly general while applications remain implicitly specific. This discrepancy between culturally general and specific perspectives perpetuates confusion about the true meaning of the construct. The exclusion of White clients from the equation further muddies the definition. Individuals who identify as White also have a racial and ethnic identity and a cultural context that bears consideration.
Some authors have attempted to create a definition that is simultaneously general and specific. For example, Tao et al. (2015) stated: “Multicultural competence has generally been defined as having both the ability to work effectively across diverse cultural groups and the specific expertise to treat clients from certain culturally diverse groups as well as minority and underrepresented groups” (p. 337). These authors’ definition concludes that both general knowledge and specific skills should constitute multicultural counseling competence. Although this is an effort to resolve the tension between inclusivity and exclusivity, the field overall still needs to clarify its stance. S. Sue (1998) was astute in pinpointing the issue when he asked several questions: If a person is culturally effective with one group, is that person a culturally competent therapist? Or does culturally competent mean that one is effective with more than one culturally distinct group? If one of the characteristics of cultural competency is knowing the cultures of groups, and if it is impossible to really know the cultures of all groups in society, can one even be truly culturally competent? (p. 445)
S. Sue’s (1998) questions pinpoint the heart of the debate. He offered a core reason for his questions. The field has not reached a consensus on whether multicultural counseling competence is a culturally general construct, culturally specific construct, or culturally a construct combining the two perspectives. Allowing this issue to remain unresolved means that any definition of the construct will undermine the achievement of its purpose. The resolution requires a cogent rationale for the preference of one stance over the other.
We assert that the general–specific divide is artificial because the broader issue is the unaddressed meaning of multicultural. The assumption underlying the divide is that various groups, defined by phenotypic characteristics, are constitutionally different from each other. The implication is that members of one group undergo change differently from members of other groups. The assumption begs the issue of race as a social construction, not a biological fact, creating a distortion of the term multicultural. We argue that because all human beings have the same biological and psychological constitution, they change in similar ways. After all, everyone shares 99% of the underlying gene sequence (Venter et al., 2001). We suggest the descriptor multicultural in multicultural counseling competence should indicate that we incorporate culture in counseling to facilitate the common internal process of therapeutic change applicable to all people. The competence lies in the intentional incorporation of culture, not use of different interventions specific to each group.
Terminological Interchange: Aren’t They Really the Same?
It is tempting to interchange a number of phrases with multicultural counseling competence, especially given the construct’s current lack of a sound definition (e.g., McRae & Johnson, 1991). Some of the common terms used synonymously but erroneously with multicultural counseling competence are: cultural sensitivity, cross-cultural effectiveness, cultural competency, cultural expertise, cultural proficiency, cultural relevance, cultural responsiveness, multicultural therapy competence, and cultural appropriateness. In addition, scholars often use terms such as cultural, cross-cultural, and multicultural interchangeably as prefixes or modifiers of the noun competence, or one of its variants. Finally, scholars also use the phrases multicultural competence and multicultural counseling competence interchangeably—a problem we have attributed to the construct’s currently indistinct purpose in the literature.
This jumbling of terms is an easy mistake to make. The consequences are many constructs with indeterminable meanings. On the surface, some of the constructs seem to be more related than are others, and scholars frequently use them as though they are synonymous. Returning to Castro’s (1998) chapter, “Cultural Competence Training in Clinical Psychology: Assessments, Clinical Intervention, and Research,” illustrates this problem: The chapter presents a three-factor model for describing and rating the capacity of a clinical psychologist or other health professionals to conduct culturally effective assessments, clinical interventions, and research with members of ethnic minority populations. The overall aim of this model is to provide a specific and clinically useful system that guides skills training towards the development of cultural competence. . . . It assumes that attaining the highest level of cultural capacity, which is cultural proficiency. (pp. 127–128)
How are the phrases culturally effective, cultural competence, cultural capacity, and cultural proficiency similar in this passage? How are they different? It is difficult to tell, but Castro (1998) seemed to use them interchangeably. To his credit, he presented a six-level continuum of cultural capacity and made sure to define each level, labeling the three highest levels as cultural sensitivity, cultural competence, and cultural proficiency. His developmental perspective of cultural capacity is useful, but it could be even more helpful if he sharply defined his levels. Indeed, without explicit information about the various terms, it is difficult to assess a professional’s level of functioning or mastery of each level. Moreover, Castro left readers to ponder: first, whether the levels are really similar or different; and second, to what extent they are similar or different. The lack of clarity renders the concepts of cultural sensitivity, cultural competence, cultural capacity, and cultural proficiency as indistinguishable from one another.
Successive literature perpetuates the problem. The most frequently interchanged terms are multicultural competence, cultural competence, and multicultural counseling competence (American Psychological Association [APA], 2017; Barden et al., 2017; Ivers et al., 2016; D. W. Sue, 2001). Other phrases like multicultural self-efficacy, cross-cultural competence, cultural validity, and cultural humility add to the intermingling (Hook & Watkins, 2015; Robitschek & Hardin, 2017; S. Sue et al., 2009; Wei et al., 2012). Are these terms really the same? Do the authors intend them to be synonyms or represent different concepts? Consider Hook and Watkins’ (2015) suggestion that cultural humility is a foundational component of the construct: “cultural humility—an important component of multicultural competence and multicultural orientation—has recently begun to gain increasing traction as a vital construct and practice-crucial variable in psychological service provision” (p. 661). In reading their work, it is difficult to distinguish their description of cultural humility from how other scholars describe multicultural competence. Accordingly, we need to disentangle these terms.
Confusing Competency With Competence: Aren’t They Different?
Widespread misuse of the terms competency and competence has largely been unaddressed in the literature. We take the position that competence is the determination, facilitation, evaluation, and sustainment of intended outcomes, while competency is a demonstrable component of competence (Leigh et al., 2007; Ridley et al., 2011). Each competency under the umbrella of competence has a distinct purpose that contributes to achieving the intended outcomes. Many scholars equate multicultural counseling competence with multicultural counseling competencies (e.g., Owen, Leach, et al., 2011). Examine two sequential sentences in an article by Pope-Davis et al. (1995): “Until these training efforts and the multicultural competence level of psychology trainees are evaluated. . . . Therefore, the purpose of this investigation was to examine the multicultural counseling competencies of graduate students in counseling and clinical psychology” (p. 323). Not only are terms interchanged in this passage, but this swap also implies that multicultural counseling competence can be directly determined by measuring multicultural counseling competencies. We are concerned that using these terms interchangeably obscures their meaning and the relationship between the two terms.
Consider this sentence Wei et al. (2012) wrote: “Thus far, a few scales have [been] developed to assess multicultural competences” (p. 108). What are competences? Although this just may have been an editorial oversight, using these terms as synonyms has occurred in so many other writings that this disregard for precision reflects a greater problem among scholars: widespread misconceptions about the distinction between the two constructs.
Equating competence with competencies leaves both concepts undefined and makes the relationship between them fuzzy at best. Competencies are the components of competence. Does that mean that competence is nothing more than a group of competencies? The word competencies is actually the plural of competency, not competence, while the plural of the word competence is competences, not competencies. Grammatically, the words competence and competency are already distinct from each other, so conceptually they also should be unique. However, we have observed that many authors overlook any difference between the two terms.
At first glance, the linguistic use of these words may seem to be a trivial issue, but we argue that this lack of distinction in using the terms competence and competency has enabled a conceptual flaw in our understanding of each. Whether swapping the terms fostered the misconception or the conceptual flaw engendered the swapping, the fact remains that there is a misconception that multicultural counseling competence is equivalent to its individual components. We assert that scholars must renounce the indiscriminate use of competence and competency. Multicultural counseling competence is a construct of much greater complexity than just the collection, aggregate, or set of various competencies.
Lack of Integration: Is the Whole Just the Sum?
Hladik’s (2016) definition of multicultural counseling competence exemplifies the misconception inherent in confusing competence with competencies. The confusion leads to another definitional problem, which is the lack of integration among the components of the construct. Note the use of “set”: Multicultural competence is a set of skills and knowledge (the cognitive component), attitudes (the affective or emotional component), and skills (the behavioral component) used by an individual for effective and conflict-free communication with members of diverse cultures, nationalities, ethnicities, and races. (Hladik, 2016, pp. 42–43)
Set is “a collection of articles designed for use together” (Dictionary.com, n.d.). By describing multicultural competence as a set, Hladik (2016) implies that the three components of knowledge, attitudes, and skills are not only a collection but also function together based upon a predetermined design. The implication of these components functioning together is unsubstantiated and has been a problem in the definition for a long time, as an older example from Constantine and Ladany (2000) illustrates. Note the use of “aggregate”: “Multicultural counseling competence has been defined as the aggregate of counselors’ attitudes/beliefs, knowledge, and skills in working with individuals from a variety of cultural (e.g., racial, ethnic, gender, social class, and sexual orientation) groups” (p. 155).
Multicultural counseling competence is more than the aggregation or collection of competencies. Even excelling in every competency separately does not automatically equate with competence. Counselors may have knowledge of between-group differences, be culturally self-aware, and manage a client’s cultural transference. However, if counselors do not know how these individual components work together, they simply may be executing these areas of knowledge in a rote fashion. This execution would be an exercise in futility. Counselors really need to coordinate and integrate the various competencies to facilitate therapeutic change. Thus, integral to multicultural counseling competence is not aggregation but coordination and integration of specific competencies to achieve a predetermined outcome.
The error in assuming that mastery of individual competencies equates with multicultural counseling competence has been prevalent in efforts to evaluate multicultural counseling competence. A few sentences after his definition, Hladik (2016) wrote, “Multicultural competence is typically divided into subcomponents that represent the components of the multicultural competence and are observable (measurable) separately. These subcomponents form a model of multicultural competence” (p. 43). Even if one can observe the subcomponents separately, they must be careful not to assume that doing so is an accurate evaluation of multicultural counseling competence itself. In any systematic process, the whole is greater than the sum of its parts. Therefore, a measurement of the parts, especially disjointedly, does not necessarily indicate an appraisement of the whole.
Most measures that claim to assess clinicians’ multicultural counseling competence do not account for the necessary coordination and integration of specific competencies. They really only ask clinicians to rate their agreement to statements that separate knowledge, skills, and awareness. Notable of these measures are the Multicultural Awareness/Knowledge/Skills Survey (D’Andrea et al., 1991), Multicultural Counseling Inventory (Sodowsky et al., 1994), Multicultural Counseling Competence toward Arabs and Arab Americans (Khoury & Manuel, 2016), and Multicultural Counseling Knowledge and Awareness Scale-Revised (Lu, 2017). The assumed aggregation of items within these measures delegitimizes their operational validity. Even if developers of these instruments reach reasonable psychometric properties, this still does not address the inherent complexity of the construct and therefore interactions among the constituent components. To rectify the problem, scholars must reconceptualize multicultural counseling competence to include the interactions between and among the different components. We agree with Trimble (2013) who proffered, “If we cannot come to an agreement on what the constructs mean then we have no business developing scales to measure them” (p. 58).
No Definition: Is It Useful If It Is Undefined?
Although the phrase multicultural counseling competence and its variants appear widely in the literature, explicit definitions of the construct often are conspicuous by their absence (e.g., Ancis, 1998; APA, 2017: Beckett et al., 1997; Salzman, 2000). Citing the tripartite model of D. W. Sue et al. (1982) and D. W. Sue et al. (1992) is a common way authors try to define multicultural counseling competence (e.g., Lu, 2017; Shaw, 2016; Smith & Trimble, 2016). At first glance, this may seem acceptable. However, we need to realize that Sue et al. designed a model—a guide for demonstrating multicultural counseling competence—not a definition of the construct itself. Definitions serve as the conceptual foundation for models. Therefore, before building or referring to a model, scholars need to define the entity they purportedly are modeling. Otherwise, they are building on volatile ground. It is a mistake to reference models by bypassing the intellectual task of defining constructs that undergird them. Thus, some authors who appear to define multicultural counseling competence actually have not done so at all.
Other authors prioritize explaining their perspective about the construct but lack strong statements about their definition of the construct. For instance, Collins and Arthur (2010a; 2010b) wrote two sequential articles to propose an alternative to multicultural counseling competence (i.e., culture-infused counseling). The statement most indicative of their understanding of multicultural counseling competence is, “Each of us faces the challenge of identifying our current level of multicultural competence and identifying the attitudes and beliefs, knowledge, and skills that we require to work with clients who are culturally different from ourselves” (Collins & Arthur, 2010b, p. 217). This statement falls short of being an actual definition. In fact, it can be interpreted in conflicting ways. On one hand, the statement could imply some close relationship between multicultural counseling competence and the clinician’s attitudes and beliefs, knowledge, and skills. What that relationship might be, though, is unspecified. On the other hand, the statement could imply that identifying your level of multicultural competence is something different from identifying your attitudes and beliefs, knowledge, and skills, indicating some separation between the two. It is hard to distinguish which implication is being argued. Therefore, without clarity, evaluating the criticisms offered of the flaws in multicultural counseling competence places its constructiveness in doubt.
This raises an important question: Can you evaluate a construct without defining it? The literature espouses a variety of conceptualizations of multicultural counseling competence, so if the authors do not first provide a clear definition, readers cannot be sure which version the authors mean to critique. We appreciate scholars’ critical thinking about multicultural counseling competence, but any criticisms would be stronger if authors first defined the construct. Even when scholars want to replace multicultural counseling competence, they first should define what they are replacing and then define their proposed replacement. Clear definitions build the foundation for meaningful discussions.
Ambiguity: Is It This, That, or Something Else?
A construct is ambiguous if it can be assigned more than one meaning depending on the context or if the appropriate meaning is unclear in a particular context (Halpern, 2014). Ambiguous constructs compel readers to guess at the author’s intended meaning from among the multiple possibilities. Guessing introduces the risk that readers miss the author’s important points. Even S. Sue’s (1998) classic article, “In Search of Cultural Competence in Psychotherapy and Counseling,” contains some ambiguity, “. . .cultural competence involves effectiveness in psychotherapy” (p. 445). In using the word “effectiveness,” S. Sue’s definition of cultural competence corresponds with the concept we call multicultural counseling competence. His usage connotes the purpose of therapeutic change, making his quote relevant to our critique.
What does his definition actually mean? We arrived at three possibilities. First, it could mean that any competent psychotherapist is automatically competent as a multicultural therapist. Used in this manner, cultural competence is one criterion among many criteria needed for effectiveness as a therapist. Second, it could mean that effectiveness, as a therapist in general, is a prerequisite for becoming competent as a multicultural therapist. Used in this way, effectiveness in psychotherapy could be one criterion among a group of criteria for multicultural counseling competence. Third, it could mean that only therapists who have multicultural competence are effective as therapists. Used in this manner, cultural competence is the only criterion needed for effectiveness as a therapist.
Why are so many interpretations possible? The use of the word “involves” is ambiguous. In S. Sue’s (1998) definition of cultural competence, the word involves could indicate a sole criterion of effectiveness, one of the multiple criteria of effectiveness, or effectiveness as one of the multiple criteria for multicultural counseling competence. Unfortunately, readers cannot ascertain from the text which of these meanings S. Sue intended but can only make their own assumptions.
When defining multicultural counseling competence, scholars should determine whether readers could glean more than one meaning from their definition. If the answer is yes, they should revise the definition to reflect the greater accuracy of their perspective. Specifically, they should scrutinize the verbs in their definitions to avoid unintended interpretations. To be fair, we acknowledge S. Sue for later revising his definition by adding concrete steps to his multidimentional process (S. Sue, 2006). We balance this acknowledgment with the recognition that his earlier article is widely cited in the literature and therefore, remains influential on the thinking of the field.
Equivocation: Wait! Did It Change Meaning in the Same Text?
Imagine reading one definition of a term, only later to find it defined differently and then the difference eludes your attention. Equivocation occurs when the meaning of a construct changes in the course of the same discussion (Halpern, 2014). Sometimes the change is so subtle that readers and authors themselves are oblivious to the change. Subtle changes may be difficult to detect in theoretical writings, especially when scholars in the field are still trying to determine the construct’s meaning.
Equivocation surfaces in Lopez’ (1997) chapter where he first used the phrase cultural competence. At the outset of his chapter, he stated, “Cultural competence, multicultural competence, and cultural sensitivity all concern therapists’ ability to treat people of diverse cultural backgrounds in ways that respect, value, and integrate their sociocultural context” (Lopez, 1997, p. 570). Later in the chapter, he stated, “The essence of cultural competence in working with clients from diverse cultural groups is moving between two cultural perspectives, that of the therapist and that of the client” (Lopez, 1997, p. 575).
Examine the differences between these definitions. In the first one, Lopez (1997) emphasized the nature of the therapist’s behavior toward clients from diverse cultural backgrounds. The behavior consists of respecting, valuing, and integrating the client’s sociocultural context. In the second definition, however, he emphasized the nature of the therapist–client interaction, which consists of moving between the cultural perspectives of both participants. Lopez warned clinicians against imposing their cultural perspectives onto clients but also acknowledged that their own perspectives may be alternatives for clients to consider.
Granted, based on subsequent information in the chapter, readers can infer that Lopez (1997) primarily emphasized therapist–client collaboration. This collaboration leads to an interpretation of the client’s behavior that considers the lay as well as the professional perspective, with the full respect and consideration of both. However, the author’s first definition does not suggest that the clinician’s cultural perspective influences the interpretation of the client’s behavior. Indeed, it excludes the interactional emphasis found in the second definition and falls just short of implying that all that matters is the client’s cultural perspective.
Circular Reasoning: Can It Define Itself?
Many definitions of the construct are a tautology, the basis of which is circular reasoning. Circular reasoning entails using a word to define itself, thereby failing to clarify the word’s meaning. Note this example from Lecca et al. (1998): Current literature stresses the importance of cultural competency, urging practitioners to utilize skills and knowledge that are culturally competent in order to prevent the underutilization and premature termination of services by minority individuals. If practitioners do not incorporate culturally competent skills and knowledge in their assessments, diagnosis, and treatment, many minority patients will fall victim to the ‘culturally encapsulated’ practitioner. (p. 7)
The tautology is the use of the phrase culturally competent to define cultural competency. As a point of clarification, the authors did not define cultural competency elsewhere in the text. Such a definition would indicate that becoming culturally encapsulated results from a lack of cultural competence, and therefore, as worded, it would not be a tautology. Circular reasoning also appears more subtly in other definitions of multicultural counseling competence. For example, authors often use the word effective or ability to define the construct. However, the Pocket Oxford American Thesaurus (Zimmer, 2008) identified the word competence as a synonym of effectiveness and ability. Therefore, using a form of the word effective or ability to define competence fails to add meaning.
We revisit this statement by Tao et al. (2015): “Multicultural competence has generally been defined as having both the ability to work effectively across diverse cultural groups and the specific expertise to treat clients from certain culturally diverse groups” (p. 337). Discussing work with diverse cultural groups adds some meaning to the definition. However, to further illustrate the circular reasoning inherent in using effective to define competence, let us exchange the two words with each other. The exchange reads, “Multicultural effectiveness has generally been defined as having both the ability to work competently across diverse cultural groups and the specific competence to treat clients from certain culturally diverse groups. . .”
This new wording hardly affects the meaning of the statement. This inconsequential change in meaning results from the fact that the authors essentially are saying: “To be competent is to be effective.” In fact, Nickerson (2015) offered a similar definition, “Competence is defined as ‘the capacity to function effectively’” (p. 5). However, since competent has a meaning similar to effective, this is akin to saying, “To be competent is to be competent.”
Divergence: Is it a Character, Skill, or Process?
Scholars thwart intellectual discourse by holding differing assumptions about the nature of multicultural counseling competence. Some authors regard the construct as a characteristic of the clinician. Others view it as the application of skills, and still others see it as a process that unfolds in therapy. S. Sue et al. (2009) also noted this discrepancy in defining the construct, stating that “one meaningful way of conceptualizing the definitions of competency is to note that some emphasize the (a) kind of person one is, (b) skills or intervention tactics that one uses, or (c) processes involved” (p. 529).
This divergence is troublesome in an antithetical way to the previously noted problem of the terminological interchange. Here scholars use the same vocabulary, yet they define the words in entirely different ways. On the surface, they all may seem to be discussing multicultural counseling competence, but in actuality, they have unacknowledged, disparate assumptions about the nature of the construct. This precludes meaningful discourse on the topic. Essentially, although they use a common vocabulary, they actually are not speaking a common language. They compound the problem by not stating their assumptions.
How one theorizes this construct directly influences the advice for developing this competence and constructing measures of it. Those who see multicultural counseling competence primarily as a characteristic of the clinician are likely to focus on increasing the therapist’s awareness, flexibility, and communication. Those who see the construct primarily as a skill of the clinician are likely to focus on the suitability of interventions. Those who see the construct primarily as a process are likely to focus on the type of interactions that occur between clinicians and clients. Unless a theoretical conceptualization intertwines the three foci, they separately are problematic for defining the foci.
Three Major Models and Their Limitations
An abundance of models of multicultural counseling competence are found in the literature. The sheer number can be overwhelming, especially since each model offers a differing perspective on how to demonstrate this competence. Depending on which model clinicians use and their grasp of its tenets, their demonstration of competence can vary widely. Using tenets unknowingly from more than one model leads to greater inconsistency.
Three Major Models
Despite how numerous and disparate the models seem, they share commonalities that form the basis of a classification system. Huey et al. (2014) showed impressive insight by sorting the models into three major groups: (a) skills-based models, (b) adaptation models, and (c) process-oriented models. We appreciate this classification system and offer a description of these models. However, it does not escape our notice that these three categories are direct outgrowths of the definitional issue of divergence.
Skills-Based Models: It’s About the Clinician
Skills-based models emphasize the characteristics of the clinician. They invoke multicultural counseling competence as something clinicians need to develop, just as they might hone their attending skills or nonverbal communication. The preeminent example of a skills-based model is the tripartite model presented in two landmark articles (D. W. Sue et al., 1982; D. W. Sue et al., 1992). The authors identified three clinician characteristics: beliefs and attitudes, knowledge, and skills. Counselors need to be aware of their own assumptions, values, and biases. They must be knowledgeable about their clients’ culture and context, and they must appropriately interact with their clients and apply culturally appropriate interventions. Each of these characteristics is integral to what it means to be competent as a multicultural counselor.
Underlying skills-based models is the assumption that clinicians are trainable in these components. Presumably, the three components are also compatible with any therapeutic orientation, which likely relates to the model’s widespread acceptance. Thus, many scholars, as well as the APA, strongly encourage clinicians to receive training to develop their beliefs and attitudes, knowledge, and skills (APA, 2003; 2017).
Adaptation Models: It’s About the Intervention
Adaptation models prioritize changing therapeutic interventions (Bernal et al., 2009; Griner & Smith, 2006, Smith et al., 2011). Proponents argue that the major therapeutic orientations have a historical legacy of cultural bias (e.g., D. W. Sue et al., 1982; D. W. Sue et al., 1992). Their typical argument follows this line of reasoning. Theorists, who were generally from majority groups, conceptualized, tested, and applied their therapeutic orientations within relatively homogenous populations. Their orientations are culturally insensitive to clients from heterogeneous populations, especially those from marginalized ethnic groups. Therefore, although many treatments may be effective for clients from majority groups, their appropriateness for marginalized clients is questionable. Wrenn’s (1962) pronouncement of the “culturally encapsulated counselor” and Guthrie’s (2004) declaration that “even the rat was white” are powerful metaphors used in support of this line of reasoning.
Scholars who endorse adaptation models believe that it is not enough for clinicians to change themselves and become more culturally sensitive. They assert that multicultural counseling competence is about tailoring established psychotherapy to accommodate the cultural needs of clients. Methods of “service delivery, therapeutic process, or treatment components” (Huey et al., 2014, p. 308) are aspects of the interventions that may need changing. The adaptation approach has received significant attention in recent years. Its popularity is likely due to the comparative ease of modifying an existing treatment versus creating a new one from scratch.
Bernal et al. (1995) regarded the adaptation model as a systematic modification of an intervention to be compatible with clients’ cultural patterns, meanings, and values. Their framework has eight major dimensions for adapting existing services, such as language, metaphors, and context. Castro et al. (2010) elaborated on a number of issues and challenges related to the design of culturally adapted interventions. One of their salient points is that cultural adaptations exist along a continuum. They range from one extreme of no or limited alterations of an intervention, to the other extreme of complete abandonment of the intervention and replacement by a novel, culturally grounded treatment. Between these extremes, they suggested, there are many possible adaptations. Lau (2006) argued that cultural adaptations should meet two criteria: selective and directed. The former means that the indiscriminate modification of interventions is unacceptable and the latter that research guides adaptations.
Despite the logical appeal of tailoring, critical questions remain concerning adaptation models. When is tailoring necessary and beneficial? To what extent is tailoring beneficial? How does tailoring actually occur? These questions need answers. Without rigorous answers to these questions, the modifications may inadvertently undermine the very therapeutic change clinicians are attempting to achieve.
Process-Oriented Models: It’s About the Mechanisms of Therapeutic Change
Those who endorse process models conceptualize multicultural counseling competence as an ongoing activity throughout therapy. Proponents believe there are mechanisms within therapy that are inherently dynamic and subject to change as therapy progresses. Instead of focusing on the characteristics of either the clinician or the intervention, process models aim to use those mechanisms in culturally appropriate ways to facilitate therapeutic change. How to do so depends on the choices and understanding of both the client and clinician.
Two theorists whose ideas represent the process model are Lopez (1997) and S. Sue (1998). Lopez used the phrase “shifting cultural lenses,” which refers to the clinician’s ability to shift among different perspectives—the client’s cultural view, the client’s individual view, and their own clinical view. According to Huey et al. (2014), the goal is “accessing the client’s cultural perspective and integrating it with the clinician’s perspective” (p. 309). S. Sue used the phrase “dynamic sizing,” which is the therapist’s ability to generalize or individualize treatment as appropriate to clients. The individualization would be ongoing throughout therapy.
Process-oriented models assume that multicultural counseling competence is dynamic rather than static, an ongoing rather than a one-time choice. Furthermore, it can evolve throughout sessions and look differently with different clients. Process models also assume the existence of dynamic mechanisms of change within the treatment. The most commonly identified mechanism is the therapeutic relationship. However, there is little discussion about dynamic mechanisms, making this aspect of the model vague and underdeveloped. Some researchers suggest a shift from competencies to multicultural orientation to account for the process nature of addressing culture (Owen, Tao, et al., 2011).
Limitations Across Models
Each of the three types of models has contributed to our understanding of how to apply multicultural counseling competence. However, they also share common limitations, comparable to flaws in GPSs. These flaws can result from the inadequately surveyed landscape they represent, which is analogous to the definitional problems of the construct. They also can be attributable to disproportionate or misrepresentative depictions of the actual landscape, which is not necessarily a reflection of a deficiency in the survey. Useful GPSs are the result of an adequate survey and accurate representation of the landscape.
We identified six limitations across the three models that hinder the utility of the models. In our opinion, the limitations stem primarily from the pervasive definitional problems. Even if scholars adequately surveyed the multicultural landscape, the models still may be misleading due to design flaws that misrepresent the terrain of the construct.
Presumed Orthogonality and Independence
Each type of model presents itself as sufficient to demonstrate multicultural counseling competence. The separate presentations imply that the other models do not represent the construct. After all, how can different models represent the same activity? We argue that each major type contributes something unique and valuable to this composite demonstration of multicultural counseling competence. No model is superior or inferior, nor fully represents the operations of this construct. Therefore, we call for the integration of operations across skills-based models, adaptation models, and process models. Interdependence, rather than independence of the three models, will demonstrate this competence.
Descriptive but not Prescriptive
Existing models of multicultural counseling competence tell clinicians what they should do as multicultural interventionists, but they generally do not instruct them on how to intervene (Ridley et al., 2001). We conceptualize this idea of prescription as guidance for abstract and fluid ideas, not strict manualization, so that they may be more easily put into action. The absence of prescriptiveness manifests itself when clinicians attempt to use one of these models as a guide to therapy. For instance, proponents of skills-based models admonish counselors to develop cultural self-awareness or check their own biases. Simply imparting these imperatives without guidance leads to guesswork, even for practitioners eager to pursue multicultural counseling competence. Without guidance on which steps to take, practitioners cannot evaluate their attempts to follow the various imperatives against a definite standard. The uncertainty can be discouraging, especially if clinicians find this ambiguity across the models.
The widely cited skills-based model of D. W. Sue et al. (1982, 1992) lacks this prescription. Although the model excels in naming various components of cultural competence, it does not explain the application of the components or the nature of their interactions. Ridley et al. (2001) stated, “It is difficult to extract from it clear guidelines about how to execute the model to reflect cultural competence in everyday professional life” (p. 829). Since this limitation embeds itself in such an eminent model, it is hardly surprising that description also persists in other models.
Surface Incorporation of Culture
Just because a model considers culture does not guarantee that it truly represents multicultural counseling competence. Many models may suffer from surface-level incorporation of culture, a contrast to in-depth incorporation, which touches every aspect of the process of facilitating therapeutic change. Of the three major models, adaptation models in particular struggle with this issue. Resnicow et al. (1999) suggested that certain aspects of adaptation models are the surface structure, whereas others are deep structure. Using translation materials or racial and/or ethnic matching exemplifies surface structure adaptation. Considering how cultural values affect the client’s perspective of treatment is deep structure adaptation. However, adaptation models certainly are not the only models limited by superficiality.
In-depth incorporation means that clinicians identify, interpret, and integrate cultural data relevant to the clients’ psychological presentations and clinician–client interactions (Ridley et al., 2021 [this issue]). The incorporation should occur during all phases and aspects of counseling. This includes establishing a therapeutic alliance, diagnosis and assessment, goal setting and treatment planning, and evaluating outcomes. Without these criteria, we have no basis for determining if the application is surface or deep structure.
Oversimplification
Like many constructs in the social and behavioral sciences, multicultural counseling competence is complex. The complexity hinges on two factors: (a) having several component parts and (b) the various interactions between those components (Reschner, 1998). The greater the number of constituent components and increased interactions between them, the more complex the construct. To have maximal utility, models must include the relevant components and interactions, while they exclude the extraneous ones. Leaving out critical components or interactions oversimplifies the construct’s true complexity.
Oversimplification is a limitation that extends, in part, from the previously noted limitation of presumed orthogonality and independence. Scholars who fixate on one perspective of multicultural counseling competence create models that lack relevant components proposed in other models. A model capturing the true complexity of multicultural counseling competence integrates the strengths of each perspective in its design. Notice our intentional use of the word integrates. The second way many scholars oversimplify multicultural counseling competence is by omitting important interactions between and among components inherent in their models. This omission directly relates to the definitional problem, lack of integration, whereby multicultural counseling competence is misconstrued as nothing more than an aggregation of skills. However, the construct is more than the collection of its parts; it is a process of interrelated operations and actions. Portraying multicultural counseling competence through a static, nonprocess-oriented model is an oversimplification that diminishes its practical utility.
The tripartite model exemplifies this second type of oversimplification (D. W. Sue et al., 1982; D. W. Sue et al., 1992). There is no explanation about how the components of beliefs and attitudes, knowledge, and skills interact with each other. Do skills influence knowledge? How do knowledge and awareness translate into skills? We acknowledge that the model captures some complexity through its various components. However, it would be erroneous to assume that it captures the full complexity inherent in multicultural counseling competence.
Chu et al.’s (2016) work is a notable exception to oversimplification. These authors “examine how and why cultural competency works” (p. 18), and “explain the mechanisms of cultural competence in psychotherapy” (p. 18). Although we believe their work is an advancement, we have different perspectives on why and how multicultural counseling competence works.
Gaps in Design
Even when models identify the necessary components and interactions of multicultural counseling competence, they still may have a design flaw. A model may be complex, but what if there are disconnections in the clinical activities involved in the process? Whereas oversimplification is a numerical limitation, incoherent design is principally an interactional limitation. The difference is that an oversimplified model has too few components and interactions, while gaps in design manifest themselves as disconnected interactions. The gaps cause an inaccurate representation of the complex working of multicultural counseling competence.
Adaptation models exemplify the limitation of incoherent design. Again, they tailor or modify established psychotherapy to accommodate clients. Let us take the premise that established therapeutic orientations have fairly clear and straightforward protocols. Cognitive-behavioral therapy is a case in point. For the most part, clinicians do not have to conjure up how to proceed with their clients. However, a gap in design lies in the “tailoring.” How do clinicians move from the more explicit protocols of established therapeutic orientations to the more inexplicit protocols of tailoring? For the most part, the literature does not say.
Generally, the adaptation models provide a list of areas in which tailoring should take place. Beyond that provision, clinicians must leap over the gap between the more or less explicitness of established therapy protocols to the inexplicitness of tailoring, and then make the inexplicit tailoring explicit. A design that accurately represents multicultural counseling competence would clarify the transition and the tailoring. To reinforce this point, we repeat the questions asked under our discussion of adaptation models. When is tailoring the therapy necessary and beneficial? To what extent is tailoring therapy beneficial? How does tailoring actually occur? These questions beg for answers to gaps in the design. Conversely, we could infer from the literature that these questions are unimportant because competent clinicians are natural leapers over gaps in the design.
Inconclusive Research Support
Psychological literature has increasingly emphasized rectifying mental health disparities, and theories and models of multicultural counseling competence have attempted to achieve that objective by improving psychotherapy for marginalized groups. Unfortunately, the research backing theories and models of multicultural counseling competence are inconclusive. According to Huey et al. (2014), skills-based and process-oriented models have only a few controlled clinical trial studies. Testing a skills-based intervention, Ngo et al. (2009) found significant treatment effects for Black youths but not Latinx or White youths. Testing a process-oriented intervention, Dansereau et al. (1996) found that ethnic minorities compared to White individuals had better treatment outcomes. Huey et al. (2014), however, indicated that process-oriented models mostly use case studies.
Of the three models, the adaptation model has the most extensive research behind it (e.g., Fung & Fox, 2014; Lau et al., 2011; Rosselló & Bernal, 1999; Rosselló et al., 2008), and this model shows the greatest promise. However, the evidence is far from convincing. According to Huey et al. (2014), studies of adaptation models have mixed results. A meta-analysis of evidence-based treatments for ethnic minority youths found that “there is no compelling evidence as yet that these adaptations actually promote better clinical outcomes for ethnic minority youth” (Huey & Polo, 2008, p. 292). Furthermore, Huey et al. (2014) reported that nonadapted interventions generally are effective with ethnic minority clients. This finding counters longstanding criticisms of the inappropriateness of traditional psychotherapies for minority clients (DeAngelis, 2015).
On the other hand, several meta-analyses support the effectiveness of adapted interventions (Benish et al., 2011; Smith et al., 2011; Soto et al., 2018). However, these findings do come with limitations. For example, in Soto et al.’s (2018) meta-analysis of culturally adapted interventions, they pointed out that the findings were limited by the brief descriptions of the cultural adaptations and inadequate and inconsistent accounting of diverse groups in the articles used. Additionally, Huey et al. (2014) made the point that other meta-analyses have found that some forms of cultural adaptations do not add significant benefit to treatment outcomes when compared to treatment as usual (e.g., Yuen, 2004). These results indicate that scholars need to study adaptation models more vigorously before drawing conclusions about their usefulness.
In general, research for all three models also lacks specificity, making it impossible to pinpoint the actual sources of effect or replicate studies with research integrity. In addition, the findings do not support generalization across a wide range of diverse populations. Considering these flaws, the rationale for the existing models is more theoretical than empirical. A better application of theory into research is essential for our understanding of models of multicultural counseling competence to progress.
Conclusion
Practitioners of the profession find themselves lost or stuck in their attempts to demonstrate multicultural counseling competence, even though they have an abundance of available resources. One reason is that scholars have inaccurately conceptualized the landscape, as evidenced through ten definitional problems. To resolve these issues, future definitions of multicultural counseling competence need to explicate therapeutic change as the superordinate purpose, clarify whether it is general or specific to various populations, use terms precisely, refrain from equating competency with competence, integrate the definitional subcomponents, offer a consensus definition, remove the guesswork from interpreting definitions, establish consistent meanings, demonstrate logical soundness, and explicitly state the type of approach.
Another reason is that malfunctioning GPSs guide the journey, as seen through the limited utility of existing models. All three categories of models—skills-based, adaptation, and process-oriented—have contributed to our understanding of the construct, but they also contain six common limitations. We advocate for the creation of an integrated model that retains the strengths of each respective model while rectifying these limitations. On this point, Norman (2013) stated that a conceptual model should explain how something works. To demonstrate “competence” in multicultural counseling competence, therefore, clinicians must have an exquisite understanding of the how—how the various components of the construct work together to facilitate therapeutic change. Improvements for a new integrated model should include advancing from the description of abstract competencies to the prescription of concrete actions, specifying what level of incorporation of culture qualifies as competent, elucidating the model’s complexity, designing the model more representatively, and researching the model’s utility. This will lead to a more unified and useful guide that aids practitioners in facilitating therapeutic change.
Overall, there is compelling evidence for the need to rejuvenate psychology’s conceptualization of multicultural counseling competence. The suggested improvements to existing definitions and models should enhance the utility of the construct, making it easier for practitioners to recognize, cultivate, and demonstrate this competence in their work with clients. In the ensuing articles in this Major Contribution, (Ridley et al., 2021; Sahu et al., 2021 [this issue]), we attempt to follow our own formidable advice and remodel multicultural counseling competence in a way that overcomes its current deficits and provides cogent guidance to readers.
Footnotes
Declaration of Conflicting Interests
The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.
Funding
The author(s) received no financial support for the research, authorship, and/or publication of this article.
