RobbinsS. P. (1974). Managing organizational conflict: A non-traditional approach. Englewood Cliffs, NJ: Prentice-Hall.
2.
WaltonR. E. (1969). Interpersonal peacemaking: Confrontations and third party consultation. Reading, MA: Addison-Wesley.
3.
SpottJ. B. (1976). The problem of leadership: A look at some recent findings of behavioral science research. In LasseyW. R. & FernandezR. R. (Eds.), Leadership and social change. La Jolla, CA: University Associates.