The Agency Review System

Abstract

The growth and diversification of alcohol and drug services and the increased demand for accountability of public monies, has stimulated the development of monitoring and review systems. This article describes the development and utilisation of an agency review system to monitor a broad range of alcohol and drug agencies. The review contains standard practices and indicators which identify and measure the quality of organisational structure and services. This is a developmental approach to agency review which emphasises the involvement of management and staff in a process evaluation of their agency. This system has been piloted in Victoria and its future implementation and its wider application is discussed.

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References

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