Strategic means the highest level of the structure which is synonymous with executive functions. Strategists ideally deal with longer-term, conceptually challenging change issues.
2.
Tactical means the middle level of the structure which is the management function. Tacticians can be guided by strategic direction and ideally deal with more immediate, tangible issues than strategic levels.
3.
Operational means the lower levels of the structure and relates to the service or production function. In the police service they have the most interface with customers.
4.
The BS 5750 accreditation was the first award gained, this was later extended to ISO 9000, 9001 for design and 9002 for quality management. In 1995 the plant was the first in the UK to achieve the ISO 14001 for environmental management,.
5.
A “people and leadership” initiative had taken place and a number of British Standard awards had been won.
6.
This was evidenced on the company website and books written by independent observers. Due to a commitment to keep the case companies anonymous they are not included in the references.
7.
It achieved a high AA rating and the restaurant a rosette after only five weeks. It had also won a national travel award for the best hotel in the world in a certain price range.
8.
Mapped processes can help us understand what we do in order to achieve an end.
9.
The Association of Chief Police Officers is presently developing a national framework for the harmonization of volume policing processes.
10.
A compound performance framework involves an assessment mechanism each for the strategic, tactical and operational layers. These should gear to the priorities within the Stratified Quality Model and when compounded together organizational quality/performance may be assessed more meaningfully than at present.
11.
An example PDR system was established in Northumbria Police in April 1998. It involves a reflective appraisal of the previous working year and setting agreed objectives for the future year. The progress of staff is evidenced in booklet form and reviewed quarterly.
12.
The 1998 Local Government Bill requires that from April 2000 “best value authorities” (Police Authorities and by implication police organizations) manage their service performance against a back drop of cost and service quality.
13.
For further discussion of the limitations of BEM see Vanguard (1998)
14.
BerryCookeMurrayReidRogers and Sloan (1998) “Quality, Making It Happen — Relevance and Realism for the Police Service”, unpublished report for The Accelerated Promotion Course, Police Staff College, Bramshill.
15.
Vanguard Education Limited (1998) The Vanguard Guide To Business Excellence, self-published, Buckingham.
16.
HM Inspectorate of Constabulary (1998) What Price Policing? — A Study of Efficiency and Value for Money in the Police Service.
17.
Hawkes and Reed (1998) Organizational Self-assessment, Bristol Quality Centre.
