Abstract
Trust is an important correlate of well-being, and it plays an important moderating role against adversity. But does this conclusion also hold during pandemics? We address this question by investigating the role of interpersonal and institutional trust for well-being, as measured by five proxies, during the COVID-19 pandemic in Serbia. We also examined age and gender differences in the relationship between trust and well-being, and tested the protective role of trust among individuals whose well-being might be at risk during the pandemic. The sample included a total of 5776 Serbian adults (Mage = 37.00 years, 75% female). The results showed that interpersonal trust has a small but significant relationship with well-being, whereas institutional trust has negligible effects. We also found some evidence for the protective role of general interpersonal trust on well-being among individuals with poorer self-rated health and in a poorer financial situation. Our findings confirm the role of interpersonal trust for well-being in times of crisis, and support previous evidence indicating that promoting interpersonal trust should be a core goal of public policy.
Introduction
The current COVID-19 crisis poses significant challenges to human well-being, as it has been accompanied by a number of adverse mental health (Torales et al., 2020) and economic consequences (Bell & Blanchflower, 2020). The research on subjective well-being (SWB) in times of global crises has shown that global negative events might lead to substantial declines in both cognitive (life satisfaction) and affective (positive and negative affect) components of SWB (Gonza & Burger, 2017). An important task for studies which focus on well-being amidst global crises is to understand the determinants of SWB and factors that might mitigate the adverse effects of crisis on SWB (Delle Fave, 2014). The literature on well-being in times of crisis, such as the 2008 recession, has documented that various elements of social capital (defined as norms, values, and shared understanding allowing a social group to cooperate in order to achieve shared goals; OECD, 2001) play an important role in understanding well-being during crisis (Sarracino & Piekałkiewicz, 2021). In particular, trust—a vital element of social capital—has received extensive attention in well-being research in times of crisis (Helliwell et al., 2014), but its role during the COVID-19 pandemic is yet to be understood.
Compared to previous crises, the one induced by COVID-19 is different, as it is the first pandemic of modern times, and extrapolating evidence from previous crises may lead to inaccurate conclusions. We contribute to the literature on well-being in times of crisis by examining the role of trust for SWB during the recent outbreak of COVID-19 in Serbia. More specifically, we check the associations between interpersonal and institutional trust with well-being, as proxied by life satisfaction, depression, positive and negative affect, and anxiety. Additionally, we study how trust–well-being association changes by age and gender, and whether trust has a protective role for the well-being of individuals with poorer self-rated health and in poorer financial situation, that is, people whose well-being is most likely at stake during a crisis.
Trust and subjective well-being
Trust captures “the expectation that another (person, group of persons, organization, institution, government, and so on) will behave in a particular way” (Verducci & Schröer, 2010, pp. 1453–1454), and has been considered a vital prerequisite for social interactions and the backbone of a given society (Gheorghiu et al., 2009). Most definitions of trust include two aspects: interpersonal (or social) and institutional (Sønderskov & Dinesen, 2016). Interpersonal trust captures trusting other people, and includes both trust in personally known individuals, such as close friends and family, and trust in people in general. Institutional trust refers to perceptions that state institutions will act in a fair and effective manner.
Given the social nature of human beings and the role of state institutions in coordinating human behavior, it is no surprise that both interpersonal and institutional trust correlate with SWB, although the coefficient of interpersonal trust is typically stronger (Jovanović, 2016). For example, in a large cross-national study Glatz and Eder (2020) found that social trust had positive effects on SWB both cross-sectionally and over time, whereas the effects of institutional trust on SWB were weaker and held only at a cross-sectional level. Similar findings highlighting the importance of social trust for SWB have been obtained in a number of cross-cultural (e.g., Calvo et al., 2012) and national studies (e.g., Mironova, 2015).
There is also an emerging body of evidence to indicate that trust has positive effects on well-being in times of crisis, such as the 2008 economic crisis (Helliwell et al., 2014), the 2001 Great East Japan Earthquake (Yamamura et al., 2015), and the 2003 SARS crisis (Cheung & Tse, 2008). Although mechanisms linking trust and well-being in time of crisis are not fully understood, it can be assumed that social support is a key mechanism underlying the positive effects of interpersonal trust on well-being (Tokuda et al., 2008), whereas institutional trust might lead to feelings of certainty and security that have a beneficial effect on well-being (Glatz & Eder, 2020).
Furthermore, both institutional and interpersonal trust have been posited to act as protective resources for well-being during and after global crises, such as the 2008 economic crises (Helliwell et al., 2014) and natural disasters such as the 2011 Great East Japan Earthquake (Hommerich, 2012). For example, Economou et al. (2014) found that interpersonal and institutional trust had a protective role against depression during the 2011 financial crisis in Greece, whereas Lindström and Giordano (2016) demonstrated the buffering effect of generalized interpersonal trust against psychological ill-being in the United Kingdom during the 2008 financial crisis. Based on these findings, it can be expected that trust buffers the negative impact of a pandemic on SWB, especially for people most at risk, such as those with poorer health and in poorer financial conditions.
The present study
The present study had three main goals. First, we investigated the relationship between two dimensions of trust (institutional and interpersonal) and the various indicators of SWB (life satisfaction, positive affect, negative affect, depression, and anxiety). Based on previous studies, especially those conducted using data from the 2008 economic crisis, we expected that both interpersonal and institutional trust yield significant associations with both cognitive and affective SWB. Furthermore, we expected that the interpersonal trust-SWB associations are stronger than the institutional trust-SWB associations. Following Navarro-Carillo et al. (2018), who suggest that negative personal experiences associated with global crises might lead to a decline in interpersonal trust directed at people in general and an increase in interpersonal trust directed to close people, we also expected that in the context of the COVID-19 pandemic, specific interpersonal trust (trust in family and friends) is more important for SWB than general interpersonal trust.
Second, we examined whether the relationships between trust and well-being indicators were moderated by age and gender. We focus on age because previous studies have found that the association between trust and well-being is stronger among older adults than younger adults (Poulin & Haase, 2015). As for gender, we expected that interpersonal trust correlates more strongly with well-being among women than among men because women tend to invest more in social relationships than men and mobilize more social support when in difficulty (Belle, 1987).
Third, we examined whether trust has a protective role for the well-being of people most at risk in times of crisis. Specifically, we investigated whether trust moderated the relationships between well-being and two robust correlates of well-being: self-rated health (Joshanloo & Jovanović, 2021) and self-rated financial status (Demakakos et al., 2008). If trust serves as a coping resource, then it should mitigate the negative effects of poor self-rated health and poor financial situation on well-being during the pandemic.
Methods
Participants and procedure
The sample included a total of 5776 participants (Mage = 37.00 years, SD = 12.62, age range 18–91 years) from Serbia. A socio-demographic summary of the sample is presented in the Supplementary Material (Table A1). We used a convenience sample of participants recruited through Facebook, emails, and news and media portals. Only participants who gave informed consent were included in the study. This study is part of a larger project approved by the Ethics Committee of the Department of Psychology, University of Novi Sad (Approval code: 202004030928_anOE). The survey was administered online through Google Forms from April 9 to April 13, 2020.
Instruments
Interpersonal and institutional trust were measured with two items each. The interpersonal trust items read as follows: How much do you trust people closest to you (e.g., household members, family, friends)? and How much do you trust people in general? The two institutional trust items read as follows: How much do you trust the Serbian government? and How much do you trust the health care system and physicians? Items were rated on an 11-point Likert-type scale (0 = no trust at all, 10 = trust completely). The correlations between the two interpersonal trust items and the two institutional trust items were .34 (Spearman-Brown reliability estimate = .51) and .61 (Spearman–Brown reliability estimate = .76), respectively, so we analyzed these four items separately.
Life satisfaction was assessed using a single-item question (Thinking about your own life and personal circumstances, how satisfied are you with your life as a whole at the present moment?), rated on an 11-point Likert-type scale (0 = not at all satisfied, 10 = completely satisfied). Single-item life satisfaction measures have been shown to be valid and reliable (e.g., Jovanović & Lazić, 2020).
Positive (PA) and negative affect (NA) were measured with three and five items, respectively. Three PA items (happy, joyful, contented) and three NA items (sad, afraid, angry) were taken from the Scale of Positive and Negative Experience (SPANE; Diener et al., 2010), and two additional items were included in NA scale (tense and worried) to better capture various emotional experiences during the COVID-19 pandemic. Participants were asked how often they felt each emotion over the past seven days, and items were rated on a 5-point scale (1 = very rarely or never, 5 = very often or always). Both PA and NA scale scores showed adequate internal consistency in the present study (α = .91 for PA, α = .82 for NA).
Depression and anxiety symptoms were assessed with four items each, taken from the Depression Anxiety and Stress Scales (DASS-21; Lovibond & Lovibond, 1995). Respondents were asked to report how they felt during the past seven days using a 4-point scale (0 = did not apply to me at all, 3 = applied to me very much, or most of the time). The short form of the DASS-21 demonstrated adequate reliability and validity in Serbian samples (Jovanović et al., 2020). In the present study, internal consistency reliabilities for the depression and anxiety scales were .83 and .85, respectively.
Self-rated health was assessed using a single question (How would you rate your current health?), rated on a 5-point scale from 1 (poor) to 5 (excellent). Single-item measures of subjective health have been widely used and show good reliability and validity (Bowling, 2005).
Subjective (self-rated) financial situation was measured using a following question: “How would you rate your current financial situation?” rated on a 5-point scale from 1 (poor) to 5 (excellent). Single-item measures of subjective financial situation demonstrated a good validity in previous studies (Williams et al., 2017).
Data analyses
We first examined the associations between trust and well-being using a bivariate Pearson correlation. Second, we used separate ordinary least squares (OLS) multiple regression analyses to examine the contribution of four indicators of trust to five indicators of well-being. In Model 1, no control variables were included, whereas in Model 2 socio-demographic variables were included as control variables. Formally, equation (1) (which includes both Model 1 and 2) is as follows:
Third, we used separate regression analyses with interaction terms (and control variables included) to examine the moderating effects of age and gender in the relationship between trust and well-being (see equation (2)).
Finally, we examined the moderating effects of trust (four measures) in the relationship between self-rated health and financial situation, and well-being using two separate sets of OLS regressions with interaction terms (and the same control variables included in equation 1). Formally, the model (equation (3)) is as follows:
All variables have been centered prior to creating product terms in the regressions with interaction effects. Significant interactions were plotted using Sibley’s (2008) tool for probing interaction effects in multiple regression. Given the large sample size and the large number of analyses, we used a conservative p level of .001 to minimize type I error.
Results
Descriptive statistics and correlations
Descriptive statistics and correlations among study variables.
Note: M = mean, SD = standard deviation. All correlations are significant at p < .001.
Predicting well-being from institutional and interpersonal trust
Institutional and interpersonal trust as predictors of well-being.
Note: PA = Positive Affect, NA = Negative Affect, LS = Life Satisfaction, A = Anxiety, D = Depression. R2 = proportion of variance explained. Standardized regression coeffients are shown in Table.
*p < .001
A regression model including trust indicators and socio-demographic variables (Model 2) explained between 17% and 31% of the total variance in well-being. After controlling for socio-demographic variables, indicators of institutional trust remained nonsignificant or significant, nevertheless negligible predictors of well-being. On the other hand, trust in people in general was a significant predictor of all well-being indicators, whereas trust in family and friends had significant associations with all measures of well-being, except NA. These results indicate that in our sample SWB is more closely related to interpersonal trust than institutional trust.
Do gender and age moderate the relationship between trust and well-being?
Three separate moderated regression analyses were conducted to test the moderating roles of gender, age, and squared age in the relationship between the four indicators of trust and well-being (see Table A2 in the Supplementary Material). Two significant interactive effects were registered: (1) the interaction effect of gender and trust in people in general is negatively correlated with anxiety (β = −.095, p < .001); and (2) the interaction effect of age and trust in people in general positively correlated with life satisfaction (β = .039, p < .001). Plotting the general trust in people-gender (see Figure 1 in the Supplementary Material) and general trust in people-age interactions (see Figure 2 in the Supplementary Material) indicated that the association between trust in people in general and anxiety was stronger among females than among males (i.e., female anxiety decreases with increasing trust in people in general), and that the association between trust in people in general and life satisfaction was stronger among older individuals (i.e., older participants reporting lower trust in people in general experience lower life satisfaction than younger adults reporting low trust in people in general).
Does trust moderate the relationship between self-rated health and well-being, and self-rated financial situation and well-being?
The results of analyses examining the protective role of trust (see Table A3 in the Supplementary Material) showed that trust in people in general moderated the associations between self-rated health and depression (β = .054, p < .001), and between self-rated financial situation and life satisfaction (β = −.056, p < .001). Plotting these interactions showed that trust in people in general had a protective role among individuals with poorer self-rated health (Figure 3 in the Supplementary Material) and among individuals in a poorer self-rated financial situation (Figure 4 in the Supplementary Material). The remaining interactions were not statistically significant at p < .001.
Discussion
The present study investigated the associations between two types of trust (interpersonal and institutional) and five indicators of well-being (positive affect, negative affect, life satisfaction, depression, and anxiety) during the outbreak of COVID-19 pandemic in Serbia. We also examined the trust–well-being associations across age and gender, and investigated the moderating role of trust in the associations between self-rated health and well-being, and between self-rated financial situation and well-being.
Descriptive statistics indicate that the level of trust in family and friends during the COVID-19 pandemic in Serbia is high (8.79 on a scale from 0 to 10), trust in people in general and in the health care system are moderate (5.08 and 5.03, respectively), whereas trust in government is very low (2.45). These results are partially in line with the findings of previous studies (Eurofound, 2019), which showed that levels of trust in people in general and the government in Serbia are generally low. However, it is impossible at present to establish whether this difference is a result of the COVID-19 pandemic or the result of changes in people’s preferences and attitudes toward others.
Our results showed that interpersonal trust (trust in close people and people in general) is a stronger predictor of both positive and negative indicators of well-being than institutional trust (trust in government and health care system). More specifically, higher interpersonal trust was associated with higher levels of well-being, whereas institutional trust had generally weak or nonsignificant associations with well-being. These findings are in line with previous research examining the relationship between trust and well-being in Serbia (Jovanović, 2016). The critical role of social trust for well-being has been emphasized by Helliwell et al. (2018), who argue that high social trust alleviates the negative psychological effects of adversity and leads to a higher perceived availability of protective resources. In particular, we found that the well-being of people who report high trust in others is less strongly associated to financial conditions than among people with low trust. This evidence lends support to previous studies showing that trust in others and material concerns are substitutes in people’s well-being (Bartolini et al., 2019).
The association between trust in others and well-being does not change substantially by socio-demographic characteristics, such as age and gender. However, we found that women reporting higher levels of general trust in people experienced substantially lower levels of anxiety than women reporting lower levels of general trust in people. This finding supports the protective role of general trust in people for women’s mental health during the period of the pandemic, and corroborates previous studies showing that low social support has a more detrimental effect on women’s well-being than that of men (e.g., Lee et al., 2018). In addition, we found that the relationship between general trust in people and life satisfaction was stronger among older adults than among younger adults, supporting the findings of previous studies (Poulin & Haase, 2015). As argued by Li and Fung (2013), older adults prioritize emotional connectedness with other people due to a limited time perspective, and interpersonal trust might act as a coping strategy among older adults and provide the feeling of security and safety in the context of limitations in physical and cognitive functioning.
The examination of the role of trust for well-being among individuals expected to be at greater risk of low well-being during the pandemic (individuals with poorer self-rated health and financial situation) indicated that institutional trust did not serve as a protective factor for well-being, whereas some evidence was found for the protective role of interpersonal trust. High general trust in people has been shown to buffer the adverse effects of poor self-rated health on depression, as well as adverse effects of a poor self-rated financial situation on life satisfaction. These findings indicate the importance of trust as a resource that fosters resilience in the face of adversity (Cacioppo et al., 2011) and as a way of dealing with uncertainty (Frederiksen, 2014). We did not find evidence for the protective role of institutional trust, although in the context of the COVID-19 pandemic one might expect that trust in institutions not only helps build social cohesion and solidarity, but also might provide a sense of security. For example, Arampatzi et al. (2019) found that the high quality of governance buffered the adverse effects of the 2008 recession on SWB, probably through generating trust and providing a safety net. Although we did not find evidence for the buffering role of institutional trust, this finding might be limited to the Serbian context and future studies should investigate whether the role of institutional trust for well-being in Serbia differs compared to other countries (Glatz & Eder, 2020).
Several limitations of the present study should be noted. First, our sample was not representative of the Serbian population, which limits the generalizability of our findings. Second, we used a cross-section data, so causal relationships between trust and well-being could not be tested. Third, we included a limited number of trust indicators and relied on a single-item measures of trust. Thus, future studies should include multi-item measures of trust to yield a more robust findings. Finally, as our data was restricted to a single country, cross-cultural data is needed to evaluate the role of trust during the COVID-19 pandemic across cultures.
Supplemental Material
sj-pdf-1-prx-10.1177_00332941211061692 – Supplemental Material for Well-Being and the Pandemic: Trust in People Matters More Than Trust in Institutions
Supplemental Material, sj-pdf-1-prx-10.1177_00332941211061692 for Well-Being and the Pandemic: Trust in People Matters More Than Trust in Institutions in Coping Styles by Veljko Jovanović, Francesco Sarracino, Milica Lazić and Vesna Gavrilov-Jerković in Psychological Reports
Footnotes
Declaration of conflicting interests
The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.
Funding
The author(s) received no financial support for the research, authorship, and/or publication of this article.
Supplementary Material
Supplementary material for this article is available online.
Author Biographies
References
Supplementary Material
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