Abstract
Tourists make two fundamental decisions when they travel: where to go (destination) and what to do (experience/activity). Whereas the modeling of destination choice behavior has a substantial research history, there has been little research that has sought to model and explain the choice behavior of tourists when deciding what type of vacation experience they wish to undertake. To address this gap, this study investigates how experience types are related with regard to actual past tourism consumption and preferred future experience choice. In order to investigate these relationships, the authors employed latent class modeling on survey data from a sample of respondents who had reported their recent and intended future vacation travel choices and preferences. Despite the acknowledged importance of variety seeking in a tourism choice context, the study found strong evidence for the stability of preferred experiences. In addition, it found insightful patterns of association between experience types.
Introduction
When seeking to understand an individual’s tourism consumption behavior, we may wish to know answers to a variety of questions. How much did the person spend? Who did they travel with? How long were they away? Did they have a good time? What did they enjoy most? But above all else, the questions most often requiring answers are, Where did the person go and what did they do? Arguably nothing tells us more about a person’s vacation than the answers to these two questions. Knowing what destination or location a person has chosen and what experience (defined here as the type of vacation activity, with both terms used interchangeably) they engaged in reveals a great deal about that particular tourism consumption decision. Knowledge of the chosen destination and visitor experience, then, provides an important contextual basis for evaluating the other elements of consumption choice.
In addition to helping us better understand these other aspects of consumption choice, information about the destination and the vacation activity may also be pivotal in helping us better understand future vacation choices. Some tourists may seek to return to the same destination or undertake the same experience or to consider other but similar destinations or experiences. Other tourists may instead prefer rather different destinations or experiences, either because they seek something new or novel or because they have discovered that their travel tastes differ from what they thought they might enjoy. The choice of a future tourism destination or experience may also reflect a pattern of compatible or complementary alternatives that, although different from past choices, is indicative of an underlying preference structure connected with an individual’s personality or self-concept. For example, an outdoors type might prefer vacation destinations or experiences that focus on nature, sports, and adventure but have little interest in entertainment and nightlife.
While some tourists may possess such clear and seemingly compatible preference structures, the preferences of others may be so eclectic and diverse that using past destination or experience choice as a guide for future vacation choice is clouded by other (perhaps unobserved) choice factors. Nevertheless, each individual tourist may possess a travel preference structure, or preference “fingerprint,” and consequently market segments may be characterized by differences in these preference structures.
Given the importance of knowledge of destination and experience choice behavior, we would expect to find a great deal of research into both. However, while there is considerable evidence in the literature of the former, by comparison, the literature focused on the choice of experience is surprisingly limited and sketchy. The study of destination choice behavior has examined a wide range of topics including destination choice sets and choice modeling (e.g., Crompton and Ankomah 1993; Huybers 2003; Pike 2006; Seddighi and Theocharous 2002; Woodside and Lysonski 1989), destination image (e.g., Baloglu and McCleary 1999), destination loyalty and repeat visitation (e.g., Alegre and Juaneda 2006; Changuk 2001; Hong, Kim, and Lee 2006; Oppermann, 2000), econometric modeling of tourism flows to particular destinations (Eymann and Ronning 1997; Crouch 1995), destination variety seeking behavior (e.g., Bigné, Sánchez, and Andreu 2009), and destination promotion (Johnson and Messmer 1991). In contrast, an examination of the literature reveals only a few equivalent studies focused on tourism choice and decision-making behavior with regard to types of experiences or activities. We review the existing research in the next section. The point we wish to make, however, is that experience choice research has not enjoyed the same level of interest and attention as has destination choice research.
The limited attention in the literature to choice of experience type reflects the historical, general practice of tourism promotional activities aimed principally at attracting tourists to a particular place rather than enticing them to engage in particular activities or experiences at the destination. King (2002) argues that destination marketing bodies need to shift their focus from promoting the destination to creating and promoting available experiences as competition and available choices have expanded. “The destination marketer has a clear role in facilitating the connection between the customer and the experience they are seeking” (p. 108). Anecdotal evidence suggests that destination marketers have begun to recognize this need to emphasize the experiential features of alternative tourism products. While, in the past, destination promotional images tended to show attributes of the place itself, it has become more common to see images showing tourists engaging in activities enabled by that place. In recent times, destination promotions also usually go beyond triggering attention by attempting to create interest and arouse desire to additionally enabling action (e.g., through the use of coupons and links to Internet sites where information is available for planning and booking).
The available research to date on the tourist experience tends to be of a more recent origin. This coincides with the growth of both scholarly and practitioner interest in experiences in the consumer choice and satisfaction literature as exemplified in the more popular literature by Pine and Gilmore (1999), who talked of the experience economy. This research has extensively dealt with consumer experiences in a range of tourist, hospitality, and retail settings, including aspects of experience measurement and establishing the dimensionality of the experience (e.g., Kim, Ritchie, and McCormick 2012) and how it relates to consumer satisfaction and store choice (e.g., Sands, Oppewal, and Beverland 2009) and to value creation, with the latter research increasingly focusing on consumer co-creation (e.g., Carù and Cova 2003; see also Pine and Gilmore 2012). However, despite this attention to a range of experience facets, the research literature has paid little attention to preferences for vacation experience types.
The aim of the research reported in this article has been to help address this comparative neglect by examining some fundamental determinants and patterns of vacation experience preferences and choices and exploring the potential for developing analytical and predictive tools that can provide practical and insightful assistance to tourism marketers. More specifically, we seek to model how recent past tourism experience choice relates to future experience preference (Mazursky 1989) and how this relationship depends on tourist demographic factors and motivations. Our aim is to examine how such relationships can be effectively analyzed to derive segments that assist in marketing decision making.
Background and Theory
If it were possible to explain a significant portion of the observed heterogeneity of preferred tourism experience/activity types, that knowledge could be employed to design and develop tourism experiences and to target those experiences to the most interested market segments. Some humans have an innate restlessness and there is growing evidence to suggest that some of this urge is part of our human nature. Specific gene variants have now been linked to aspects of personality, including openness to new experiences, novelty, sensation seeking, and risk taking (Savitz and Ramear 2004; Schinka, Letsch, and Crawford 2002; Dobbs 2013 ; Wallace 1991). As tourism experiences are often rich in such qualities, it has been suggested that some of the variability in tourism choice behavior may be conditioned by such innate genetic predispositions (Crouch 2013). There is evidence that in the context of tourism consumption, travelers seek a degree of change, novelty, escape, exploration, sensation, and variety in unfamiliar (or less familiar) environments (Assaker and Hallak 2013; Chai 2012; Weaver et al. 2009; Fuchs 2013; Wymer, Self, and Findley 2010). So while some tourists may open themselves to the possibility of “new” experiences, others may display a preference to more stable choices. These considerations might suggest that the challenge of explaining preferred tourism experiences is made more difficult because of the intrinsically variable nature of tourism experience choices, at least for some. What is important is whether this variability is random or, instead, whether some of it can be understood and explained or predicted based on knowledge of stochastic patterns or relationships.
In order to investigate potential explanatory variables and relationships, we examine the available literature on tourist experience choice behavior and decision making. While over the last several years there has been a growing literature on the general topic of “tourism experience,” the literature shows that very few studies actually investigate how and why tourists choose or prefer particular types of tourist experiences. The majority of tourism research articles associated with the search word experience/experiences examine numerous and varied issues such as the meaning of tourism experiences to consumers (e.g., Lindberg, Hansen, and Eide 2014), the quality, emotions, motivations and satisfaction with destination/visitation experiences (e.g., Hosany and Gilbert 2010; Huang and Hsu 2009), the design and management of tourism experiences (e.g., Guthrie and Anderson 2010; Neuhofer, Buhalis, and Ladkin 2013), and experience cocreation (e.g., Sfandla and Björk 2013), among many other topics. Only a handful of studies have actually sought to model, explain, or predict tourism experience choice from among the different types of experience activities available.
While variety seeking appears an important determinant of tourist choice in some individuals, past behavior may nevertheless be useful for inferring or predicting future preference and interest. This is illustrated by Pearce and Kang (2009), who studied the effects of prior and recent experience on continuing interest in tourist settings. Their dependent variable was “future interest in the setting,” which specified visitor interest in the type of setting in general rather than an interest in returning to a specific business or location. So their study defines settings not at the level of the destination but at a more local level associated with particular experience types. Their results reported “a set of findings linking experience levels and future interests” (p. 180). The findings by Sönmez and Graefe (1998), in their study of traveler reactions to risk and safety issues, also confirm the value of using past travel experience as a predictor of future travel behavior. Bello and Etzel (1985) explored the behavioral and demographic differences associated with different levels of novelty in vacation experiences. They established that “high-novelty experiencers are more predisposed to take another similar vacation. However, they also indicate a lower likelihood of returning to the same destination” (p. 24). This suggests that greater novelty is sought more with a view to the vacation location than in relation to the overall type of vacation experience or activity; that is, vacation choice stability tends to occur in terms of tourists’ preferences for vacation experiences. This is supported by Lehto, O’Leary, and Morrison (2004) who examined the effect of prior experience on vacation choice behavior. Part of this study focused specifically on involvement in particular experience activity types. They concluded that activity participation patterns were strongly influenced by prior experience with an activity, a finding consistent with Bryan’s (1977) recreation specialization theory, which contends that people progress through an activity spectrum from being a generalist to a specialist. The latter is consistent with Mehmetoglu (2005) who found that distinguishing between activity generalists and specialists helped explain important differences in behavior in the context of the choice of nature-based tourism experiences. Thus, activity specialization may reinforce preference stability and may lead to positive associations between similar types of experience activities.
While there may be an element of stability in terms of the variation of experiences or activities that tourists seek, it is likely that such stability declines over the long term. Indeed, Crawford, Godbey, and Crouter (1986) found that preferences for leisure activities were significantly positively correlated over time but that a pattern of decay occurs. They note that “to the extent that they are stable over time, it may be possible to use the results of such surveys as a basis for planning for several years” (p. 96). With respect to the aims of our current study, to the extent that there is decay in preferences over time, if past tourism experiences help to predict future experience preference, relatively recent past experiences are likely to be more efficacious.
The above discussion suggests that there may be a degree of persistence between past and future vacation experience decisions. However, there may be other influencing factors that play a role such as tourists’ demographic characteristics. Crawford, Godbey, and Crouter (1986) observed that the stability of preferences over time is likely to be greater when driven by biologically-based traits (such as introversion-extraversion and sensation-seeking) than by socially determined traits. This observation is consistent with recent evidence from the field of genetic science which shows that, while environmental and situational factors may exert some influence, novelty-seeking behavior appears to be, to a significant extent, heritable (Crouch 2013). Crawford, Godbey, and Crouter (1986) also suggest that decay in leisure preferences differs by gender; in particular, decay is greater for men than for women. Similarly, Lehto et al. (2008) studied the link between the age of the tourism consumer and the stability of their preferences for vacation experiences. Consistent with Atchley’s continuity theory (1993) and the findings of Lohmann and Danielsson (2001), they found that age cohorts correlate with tourism experiences and activity participation. Bello and Etzel (1985), however, found that those who participate in novel vacation experiences and those who participate in “commonplace” experiences do not differ demographically.
In addition to demographic traits, overall travel motivations may affect the relationship between past vacation activities and intended future activities. Tourists repeating their previous vacation in terms of the actual destination or the vacation activity are often interpreted as a manifestation of loyalty. Backman and Crompton (1991) examined the usefulness of selected variables for predicting activity loyalty in the context of users of parks and recreation facilities (in particular, participation in golf and tennis). One of the five independent variables pertained to motivation defined by personal competence, mastery, and intrinsic/extrinsic motivation toward an activity. Their analysis demonstrated a significant effect of motivation on loyalty.
In summary, only a few studies have sought to explain or model decision making among discrete types of tourist experiences. This is perhaps surprising given the potential value of such knowledge from a marketing perspective. The limited research discussed above suggests, however, some insights that serve as a starting point for the present study and the formulation of the following research hypotheses. The research indicates that past vacation activity choices may help predict preferences for future experiences but that this relationship is likely to be moderated by a series of demographic and psychographic variables, in particular, travel motivations.
We therefore propose the following research hypotheses and will explore them in our empirical study reported hereafter:
Hypothesis 1: Preferences for future tourist experience types are overall positively correlated with actual past tourist experience choices.
Hypothesis 2: Individuals vary in their preference for similar future and past vacation experiences, such that groups with relatively homogeneous preference structures can be identified in the population of potential travelers.
Hypothesis 3: These groups relate to identifiable demographic and psychographic characteristics of travelers.
We now outline our research approach.
Research Design and Data
In order to address the research aim, data were collected in an online survey among a sample of residents of Melbourne, Australia. The survey was introduced as a study on vacation (or holiday) choices, where “a holiday trip is a trip mainly for pleasure and recreation involving travel away from home for at least one night. A trip for a holiday might include other purposes as well, such as business, visiting friends and relatives, etc., but the primary purpose is a holiday.”
Data on experience preferences was obtained by presenting respondents with a hypothetical travel opportunity and then asking them for their travel preferences. Specifically, they received a brief scenario as follows: “Suppose that, in a raffle, you have won a prize consisting of a holiday for two people in Australia or the Asia Pacific region. The prize includes travel and three to five nights accommodation and provides one of eight different holiday experiences.” We employed this technique of establishing a hypothetical scenario in order to assist in the reduction or control of other variables or differences between responses that may cloud the underlying relationships we wished to model.
Immediately after the prize setting had been introduced, respondents were asked, “Which of the following experiences would you be interested in choosing? (Select up to three).” The question provided eight experience categories from which respondents could choose, plus a ninth category (i.e., none of the other eight). These eight experience categories accorded with the definitions employed by Tourism Australia (Australian Experiences Toolkit 2007) and were as follows:
Arts, culture, history, and heritage;
Entertainment, nightlife, and shopping;
Festivals and events;
Food and wine;
Indigenous culture;
Nature (beaches, waterways, wilderness, and wildlife);
Relaxation, health, and indulgence; and
Sports, outdoors, and adventure.
Being asked to make up to three choices forced respondents to make a selection from the available eight but did not limit their choices to just one, allowing them to express a broader range of interests. Consequently, this data is a form of “pick any” choice data.
For information on previous actual travel experiences consumed, we next asked the question: “Over the last five years, have any of these “experiences” been a major part of any holiday trip you undertook? (Click any that apply)”—using the same eight options in a closed-response format. We chose a time frame of five years as we felt this would be long enough to provide for the possibility that respondents have had time to display some of their experience behaviors, but not so long that recall ability and memory become a problem. Respondents were then shown the same eight experiences and were asked to indicate one experience about which they would like to receive more information when choosing one of the experiences for their holiday prize.
Additional questions in the survey gathered demographic data, including gender, age, employment status, household dependents, marital status, education, and income. In order to obtain information on travel motivations, the survey included 24 further questions introduced as follows: “The following is a list of the most common holiday travel motives. Please indicate how important these motives are to you when you travel on a holiday.” These were answered using a four-point scale (1 = not at all important to 4 = very important). The 24 questions covered items such as to be close to nature, to engage in challenging physical activities, to learn about new things/places/cultures, to relax mentally, to master a skill, and to have social contact/meet new people. The motivation scale was adapted from Mehmetoglu (2005) and expanded using table 10 from Horneman et al. (2002). The total list of items can be found in the relevant tables below.
The data were collected via an Australian commercial online panel. The panel organization drew a random sample of residents from the greater Melbourne metropolitan area as available from their member register, which includes a large number of residents from across the population recruited to participate in online surveys for small incentives. Quotas were applied for income, education, and age groups to obtain a sample that would be broadly representative of the population. We used an online panel provider since we wished to investigate the relationships between past vacation experience and future experience preferences across a large sample from across the population, and the use of an online panel provides significant efficiencies for this purpose. Note the data collection was cross sectional; we relied on respondents’ recall of previous experiences and their stated preferences for future experiences as explained above. Hence, our use of an online panel should not to be confused with “panel data” as used for gathering longitudinal data. An initial sample of 100 respondents was run as a pilot test but as no problems were detected and no changes were required, we consequently combined the pilot sample with the main sample, resulting in a total sample size of 922 completed surveys. Table 1 summarizes the overall profile of all respondents.
Overall Profile of Respondents.
Analysis, Results and Discussion
Experience Choice and Future Interest
Table 2 shows the percentage and ranking of respondents who had actually consumed each experience in the past five years and the percentage interested in undertaking each type of tourism experience in the future.
Tourism Experiences—Past and Future Interest.
Undertaken in the past five years as a major part of any holiday.
A person could indicate a maximum of three interests; interests refer to experiences in context of a holiday voucher prize including travel and three to five nights accommodation somewhere in Australia or the Asia Pacific Region.
The three most favored experience types in terms of both recent past consumption and future interest in participation were nature; relaxation, health, and indulgence; and entertainment, nightlife, and shopping. The least favored experience concerned indigenous culture. Ranked from most to least favored, recent past consumption ranks are identical to future interest ranks. These figures point broadly to the likely significant link between past vacation experiences consumed and the persistence of preferences toward similar tourism experiences in the future.
Travel Motivations
Table 3 summarizes the sample mean ratings for each travel motive. Overall, the five strongest motives were to have fun (3.83), to visit new places (3.67), to relax mentally (3.61), to get away from everyday life (3.60), and to do/experience something new (3.53). In contrast, the five weakest motives were to master a skill (2.06), to engage in challenging physical activities (2.21), to improve self-confidence (2.47), to engage in nature-based activities (2.62), and to engage in nonchallenging physical activities (2.62). Factor analysis (in particular, principal components analysis with varimax rotation) was used to investigate the underlying response patterns across the 24 motivation items and allow incorporation of the travel motivation factors in the later modeling. Table 4 summarizes these findings.
Travel Motives Mean Importance Ratings.
1 = not at all important to 4 = very important.
Factor Analysis of Travel Motives.
The analysis identified seven principal factors, labeled in the top row of Table 4 to reflect the essence of the loaded items. Because of the significant differences between study contexts and aims, it is difficult to make direct comparisons between these findings and the results of other studies that have factor-analyzed tourism motivations. However, in broad terms, these underlying factors have often arisen in studies that have examined core, underlying motivations. The desire to experience nature in one form or another has always been regarded as a strong pull motivation. The importance of social and self-development motivations find support in studies by Pan and Ryan (2007), Le and Pearce (2011), Sohn and Yuan (2013), Ai-ping (2009), Mak, Wong, and Chang (2009), and Park, Reisinger, and Kang (2008). The novelty of new experiences has been emphasized in studies by Le and Pearce (2011), Chen and Xiao (2013), and Park, Reisinger, and Kang (2008). Pan and Ryan (2007), mastery; Le and Pearce (2011), education; and Kim and Ritchie (2012), learning identify the importance of developing some skill or capability. The desire for relaxation and escape though is probably the most frequently noted underlying travel motive as evidenced in the studies by Pan and Ryan (2007), Kim and Ritchie (2012), Ai-ping (2009), Mak, Wong, and Chang (2009), Artuger and Kendir (2013), and Van der Merwe, Slabbert, and Saayman (2011). The need to enhance relationships with family and friends and to make new acquaintances are also typically found to be important (Pan and Ryan 2007; Kim and Ritchie 2012; Mak, Wong, and Chang 2009; Cohen and Ben-Nun 2009; Correia and Pimpao 2008; Park, Reisinger, and Kang 2008).
Factor analysis provides factor scores for each respondent. These scores serve as a measure of how well each respondent aligns with each of the seven motivation factors. The individual factor scores were used in the estimation of the latent class model discussed in the following section.
Latent Class Regression Modeling
We now proceed to account for the multivariate relationships and will apply latent class regression analysis to address (1) which interests are attractive to particular respondents; (2) which past experiences are associated with, and hence possibly can be used to infer, respondents’ interests; (3) whether subgroups or segments of respondents can be identified with different relationships between past experiences and future interests; and (4) whether these segments can be described by demographic or motivational characteristics.
Latent class regression assumes the possible existence of classes (or segments) of respondents who differ in their responses to a set of independent variables and who consequently will display different weights in a regression function that maps these variables onto the response variable. A multinomial logit function next predicts the class to which each respondent belongs. Latent class analysis specifies a likelihood function across these two functions and uses maximum likelihood estimation, as an iterative procedure, to derive the parameters that optimize the model fit across the two model components. That is, whereas traditional clustering methods first derive the number of clusters and determine the optimal cluster composition to then explain cluster membership, latent class analysis simultaneously determines the statistically optimal number of classes, the parameters of a multiple regression equation within each of these classes, and the parameters of a multinomial regression that predicts class membership from a set of background variables (e.g., Agresti 2002; Vermunt and Magidson 2005; Wedel and Kamakura 2000). This simultaneous optimization and the use of a statistical model instead of ad hoc rules as applicable in cluster analysis are among the approach’s main benefits over traditional multistage clustering methods. Van der Ark and Richards (2006), for example, used a latent class modeling approach to analyze cultural tourism behavior and destination preference for 19 European capital cities. In the present case, the approach allows us to determine how many segments should be defined to best describe respondents’ “pick any” interest choices as a function of their past experiences, demographic factors, and travel motives.
The latent class regression procedure consists of first defining the regression equation that is estimated within each class. Because our dependent variable is binary (each experience is either of interest or not), we apply a logistic regression routine. The probability of vacation experience option i being selected conditional on the respondent being in class c is specified using the logistic model as follows:
where, ui, c is a linear function of the constants defined for the N available experiences and an error term:
in which X1, X2,…, XN are dummy variables for the presence or absence of each of the N possible experience types (note that there are N dummies, not N – 1 dummies, because the survey allowed for multiple choices per respondent), bc0 is the intercept and bc1, bc2, etc. are the parameters to be estimated for each class c separately, and ϵ i,c is an error term that follows a logistic distribution.
Because in our study, all experience types are always available and no experience attributes are specified, the logistic regression equation simply comprises a set of constants, one for each possible experience of interest (if there had been variation in the availability of experiences, this could have been accommodated by coding the dummies of nonavailable options as zero). The general constant (intercept) in the model captures the overall responsiveness in terms of whether one or multiple types were selected. This approach thus allows accommodating the multichoice (or “pick any that apply”) nature of the data as each respondent could select multiple experiences of interest (which is different from the typical multinomial case where each respondent chooses one option only).
The estimation of this regression equation across all data, without allowing for multiple classes, describes how often each experience on average was selected. For completeness and for illustration purposes, before going into the estimation method and multiclass details, we present the findings of the single-class estimation for our data in Table 5. The findings show that “nature” has the highest coefficient, and hence across the whole sample it is most likely to be selected as one of the future experiences of interest. The predicted choice probability for nature can be derived using equations (1) and (2), noting that for this outcome the dummy is 1 while for all other experiences the dummies are 0. Using equation (2), ui is −0.397 + 0.968, which is 0.571, and using equation (1), the choice probability for nature is exp(0.571)/(1 + exp(0.571)), which is .639. This is close to but not equal to the observed marginal choice probability of .658 for nature in Table 2. Similar calculations for the other types reveal that most have larger discrepancies from the observed choice, indicating that the single-class model does not summarize the overall choice pattern particularly well. This low fit is further confirmed in the R-square value being only .099, or less than 10%.
Estimation Results for Single Class Regression Model.
The multiclass analysis consists of estimating, simultaneously, models for different sets of classes and determining the optimal number of classes. The solutions for the different numbers of classes are compared and typically the solution with the lowest Bayesian information criterion (BIC) value is deemed the optimal solution, as it achieves the highest statistical fit with the least numbers of parameters. While the parameter values of the binary logistic regression equation vary across classes, the model also includes class predictors. These are variables predicting to what class each respondent belongs. This component in fact comprises a multinomial logit model, with class membership as the dependent variable.
In case of two classes, the model comprises a binary logistic model with class membership as the dependent variable and class predictors as the independent variables. When there are more than two classes, the class membership estimates will be relative to one class that is set as a reference class. Formally, the log odds of a respondent being in class c instead of in the reference class c’ is
where X1, X2, etc. are class predictors, gc0 is an intercept term and gc1, gc2 etc. are the parameters to be estimated for class c.
The final outcome of the analysis is a model that incorporates the logistic regression equation for predicting vacation experience interest choices for each class as well as the multinomial model that predicts class membership from a set of background variables. In the present case, the class membership equation includes the most relevant variables of the current analysis: whether an experience has been part of a recent vacation, selected demographic variables, and vacation motivations.
Model Findings
The estimation was conducted using the maximum likelihood estimation routine as implemented in the Latent Gold software (version 5 from Statistical Innovations). The final model is selected after estimating a series of models with an increasing number of classes. A model with five latent classes was optimal as it has the lowest BIC (as shown in Table 6). The model parameters are displayed in Table 7. The intercepts of the within-class regressions are constrained to be equal across classes in the final model as there were no significant differences between the constants when they were unconstrained (Wald = 1.589, p > .10) and the BIC was higher (8089.49, Npar = 128, R2 = 0.380) than for the constrained model. This indicates that the classes do not differ in how many experiences a person selected on average. The other predictors in the model for the dependent variable (vacation experience interest) concern dummies for whether interest was expressed for an experience. As a group, the dummies are significant (Wald = 1216.108, p < .001) and they also differ significantly across classes (Wald = 741.693, p < .001). In the class prediction model, the results reveal significant effects for all past experiences, age (using number of age category, with youngest category coded 1, oldest 6), income group, and all motivational factors except “health and exercise.” Gender is marginally significant (p < .10) and education is not significant.
Latent Class Regression Performances.
Log likelihood values.
Bayesian information criterion values.
Number of model parameters
Latent Class Estimation Results.
Binary logistic models for each separate class, predicting interest in choosing an experience conditional on its type (intercepts constrained to be equal across classes).
Multinomial logistic model predicting class membership conditional on past visits, demographics, and motivation.
Wald statistic testing significance of parameters jointly across all classes; Wald statistic for test of parameter differences across classes: Wald = 741.693, p < .001.
The multiple rows for these variables represent the categories of a single multinomial variable; hence, there is only a single Wald statistic.
For parsimony, age was entered as a numerical predictor using category number as a proxy for age, lowest category number is youngest group as in Table 1.
The five latent classes range in size from 18% to 25% of the sample. The characterization of each of the classes is summarized in Table 8. This table is based on the latent class modeling findings (Table 7) and the sample descriptive statistics for the relevant latent class descriptors (Table 9). The first, and largest, class (25%) displays relatively high levels of interest in nature and relaxation experiences while showing relatively little interest in arts and sport. Their past vacations consist of mostly nature and indigenous experiences while they have relatively little familiarity with arts and entertainment types of vacations. The class has a balanced age and income profile in terms of the breadth of age and income categories represented, but includes mostly females. They score high on motivation factors nature and relaxation. We label this class “nature-loving relaxation seekers.”
Latent Class Regression Interpretation.
Sample Descriptors by Class.
Column percentages.
Mean motivation scores, a higher score means the class scored higher on that motivation factor.
Class 2 comprises 20% of the sample and displays an interest in arts- and nature-related vacation activities, and a relatively low interest in sports. Their past experiences center around arts and nature and they tend to have had more indigenous vacation experiences than the other classes but little evidence of past vacations in terms of entertainment and food experiences. The class contains a relatively large number of elderly people and has relatively more females; they are equally spread across the income groups. On the motivation factors, they score high on nature and seeking new experiences. We label this class “elderly arts and nature lovers.”
Class 3 makes up 19% of the sample and has the greatest interest in sport and nature, with little interest in arts and indigenous experiences. Sport and nature are also their most prominent past vacation activities with little experience in entertainment, events, and food-related activities. The group has a relatively high representation of elderly people and males but is balanced across income groups. Their motivation factor scores are highest on nature, and adventure and excitement. We call them “mature male sports and nature lovers.”
Class 4 is interested especially in food, arts, entertainment, and relaxation although none of these interests are particularly strong. They comprise 18% of the sample, have little to no past experience with nature and sport types of vacations and, instead, in the past, relatively often have engaged with art, entertainment, and food experiences. The class consists of a greater number of females and individuals who are more from the higher income groups. They score high on the motivation factors of social and self enhancement and on family and friends. We call this class “females interested in food and entertainment experiences.”
Finally, class 5 comprises 18% of the sample, is most keen on entertainment, and least interested of all in indigenous experiences. Their previous holiday experience centers on entertainment and events and shows a low presence of arts, food, and indigenous experiences. They have the highest proportion of younger people and of males and are overrepresented in the lowest income group. Their motivation scores are highest on social and self-enhancement and on adventure and excitement. We call them “young male entertainment seekers.”
Finally, we present descriptive class information for the interest respondents expressed in receiving further information about one particular experience, if they had the opportunity to travel. As shown in Table 10, the results are consistent with the earlier findings and reveal that class 1 is most interested in nature and relaxation information; class 2 is interested predominantly in arts and to a lesser extent in nature information; class 3 seeks nature- and sport-related information; class 4 opts for information about arts, entertainment, and relaxation; and class 5 is most interested in entertainment related information.
Information Interest for the Five Latent Classes (Column Percentages).
Discussion and Conclusion
While many studies have dealt with destination choice, only very few have addressed the issue of how tourists choose vacation experience/activity types. The present study explored how tourists’ experience choices depend on their past vacation experience choices, travel motives, and demographic characteristics.
Overall, the study findings suggest a strong positive relationship between past experience choices and future experience preferences that supports hypothesis 1. To analyze if homogenous groups of respondents with similar interests could be defined, a latent class regression analysis was conducted. Consistent with hypothesis 2, the analysis revealed that different experience preference groups can be distinguished. The five groups identified differ in their preferred future experience and in how the preference for future experiences relates to the respondents’ past experience choices as well as to their travel motives and selected demographics. The latter two aspects support hypothesis 3. The interest in future experiences also strongly carries through in expressed interest in receiving information about a particular holiday experience option.
Segments varied in size between 18% and 25% and were interpreted based on the prominence of choice patterns and on the respondents’ scores on the travel motivation scale and the demographic characteristics that were significant in separating segments. The largest segment was characterized as “nature loving relaxation seekers.” The other classes were labeled as “elderly arts and nature lovers,” “mature male sports and nature lovers,” “females interested in food and entertainment experiences,” and “young male entertainment seekers” (the smallest segment containing 18% of respondents).
The most striking finding of our study was the strong association between past travel and future intent. There are different possible explanations for this association. While tourists seek variety, they may not aspire to variety in experience type. Their variety seeking may focus on finding new destinations, but apparently they still have a strong desire to enjoy the same type of experience and activities as on previous trips.
The type of experience(s) sought related to various demographics, in particular age and income group, and to a lesser extent to gender. Elderly respondents were more likely to have engaged in and seek future arts- and nature-based experiences while the youngest respondents showed an overwhelming interest in and engagement with entertainment and events as past experiences. The latter group was also characterized as having a relatively lower income. Higher-income respondents were more interested in food-related experiences, and also in arts-, entertainment-, and relaxation-related vacation activities. They also had the highest levels of past engagement with these experiences.
In summary, respondents to the survey did not use the presented (unexpected) vacation option as an opportunity to try out or explore new types of activities. Instead, they seemed to know what they liked and stuck with their familiar vacation type. Hence, the broad experiences that tourists seek seem to be quite stable and can be inferred from past experience choices. This means the experience segments will tend to be stable over time. Our research did not seek specifically to estimate the time decay involved in the gradual shifting of experience preferences over time, but the findings do suggest that preferences are likely to shift with age, which is collinear with time. For tourism marketers, the implication of the key finding of the stability of experience preferences is that it is not an easy task to convince people to consider, let alone choose, vacation experiences that do not match their recent historical pattern.
In terms of research limitations and future research, our study is based on a hypothetical scenario. It is of course possible that respondents may respond differently in real-life settings; however, we do feel that the findings from this research provide an insightful examination of the relationship between past vacation choice and future experience preference as a basis for exploring this link in greater detail in future research. Of course, this relationship could also be different from the one observed here when studying travel preferences in a group context where the influence of other family members and children, friends, or travel companions would be important. Hence, there is scope for future research to investigate these contextual issues. Finally, our study applied a choice task that allowed respondents to choose multiple options of their interest. This allowed for a novel application of latent class regression to “pick any” choice data. This approach holds promise for future applications.
Footnotes
Acknowledgements
Sincere thanks are extended to the various members of the Industry Reference Group who assisted at various stages of this research.
Declaration of Conflicting Interests
The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.
Funding
The author(s) disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: The Sustainable Tourism Cooperative Research Centre, an Australian Government initiative, funded this current research.
