Decision Support Systems in Collective Bargaining: A Capacity-Building Measure for the Public Manager

Abstract

This article discusses the use of decision support systems (DSS) in collective bargaining. The article reviews the circumstances of collective bargaining that point to the employment of decision support systems, summarizes the concept of decision support, contrasts decision support systems with other forms of computing, and reviews the steps required for development and implementation of DSS. The author focuses on the microcomputer environment in particular. Decision support systems are a viable means to increase decision—making efficiency and accuracy, with the ultimate benefit being an increase in governmental capacity.

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