Consumer Perceptions of Tensile Price Claims in Advertisements: An Assessment of Claim Types Across Different Discount Levels

Findings are reported for two studies that examined the effects of three forms of tensile price claims (i.e., stating a minimum, maximum, or range of savings) on consumers' price perceptions, search and shopping intentions, and estimates of price reduction across four different discount range levels. Hypotheses are offered based on a rationale drawn from an anchoring and adjustment framework. Results of both studies indicate that for broader discount ranges, tensile claims stating the maximum level of savings have more positive effects than those stating the minimum level or the entire savings range. For more narrow discount ranges, tensile claims stating the maximum level of savings appear to be no more effective than claims stating the minimum level or the entire savings range.