Workfare as welfare: governing unemployment in the advanced liberal state

Case management has become a key technology in governing the problem of unemployment in western countries such as Britain, the United States and Australia. In this paper we argue that case management represents a radical localization of governance wherein the rights and responsibilities between unemployed people and the state are articulated primarily in the relationship between the case manager and his or her client. This paper reports on a study undertaken in Australia’s Job Network system of employment services. Using a governmental analysis we show how the case management relationship is experienced by case managers and long-term unemployed people in a sample of nonprofit and for-profit Job Network agencies in two states of Australia. The research reveals the micro relations of power and authority that are invoked in the everyday politics of welfare reform. We argue that engaging in policy research at a local level of analysis acts as a necessary balance to more macro welfare state comparisons. Working within a ‘street-level’ approach illuminates how workfare policies and programmes are aligning social relations and identities with new welfare ends and means.