Invited to undertake a survey of client opinion in one Probation Area, Bill Beaumont and Tara Mistry, Lecturers in Social Work at the University of Bristol, discovered an encouragingly high degree of consumer appreciation and conclude that inattention to client satisfaction is likely to undermine practice effectiveness.
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References
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Beaumont B. and Mistry T., 'Its Given Me A Different Outlook', Gloucestershire Probation Service, 1996.
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