Voters' Perceptions of Voting Technology

Abstract

Despite their unmistakable advantages, the use of voting machines in elections is a topic of vivid debates. This article focuses on the experiences of voters using three types of voting equipment: (a) a paper ballot, (b) a voting machine, and (c) a voting machine with paper audit trail. An independent-groups experiment was conducted in which voters had to cast a vote for a donation to a charity organization and afterwards filled out a questionnaire about their voting experiences. The paper ballot was considered to be the most anonymous way of voting, especially by female voters. The voting machine (with or without paper trail), on the other hand, was considered to be more user-friendly than the paper ballot and gave the voters more confidence that their votes would actually be processed correctly. No differences were found between the voting machine with and without paper audit trail.

Keywords

voting technology voting machine paper ballot trust usability paper trail

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