Abstract
Managing turnover is an essential human resource practice. One of the modern approaches that could have the potential to increase staff retention is the stimulation of employees’ job crafting, the set of changes regarding job demands and job resources that employees proactively make. Based on self-concept theory, we expected meaningful work and work engagement to serially mediate the negative relationship between job crafting and intent to leave. A cross-sectional study was conducted on a sample of 235 Romanian employees who responded to questionnaires about all variables. The mediation hypotheses were tested with bootstrapping procedures using structural equation modeling. Meaningful work and work engagement serially mediated the negative link between job crafting and intent to leave. Our results suggest that implementing job crafting interventions could reduce employees’ intentions to leave the organization. Future studies could verify whether these interventions may represent a new management practice to effectively control turnover.
Introduction
Managing turnover is an essential human resource practice, as high turnover rates can impact organizational success in several defective ways (Heavey et al., 2013). High amounts of financial resources are usually lost in replacing former employees (Cascio, 2006). Turnover also affects the company’s overall performance by causing the loss of valuable knowledge, skills, and abilities (Shaw et al., 2005) and by disrupting the existing coordination patterns between people (Summers et al., 2012). Some researchers perceive employees as the most valuable competitive asset of organizations and consider their retention to be a top priority (Cardy & Lengnick-Hall, 2011) in the “war for talent” caused by globalization and growing competition (Harvey, 2013). Indeed, most organizations are interested in retaining their high performers or difficult-to-replace employees (Allen et al., 2010).
The unemployment rate in Romania is approximately 4% (Eurostat, 2020). Turnover is high in times of low unemployment (Carsten & Spector, 1987); therefore, Romanian organizations are forced to find solutions for employee retention. Part of the employee retention strategies recommended by the literature refers to job design for increasing meaningfulness, engagement, autonomy, variety, and coworker support (Allen et al., 2010) or matching jobs to employees’ personal values and life interests to ensure that work is interesting, challenging, and meaningful (Aguinis et al., 2012). One of the modern approaches by which these suggestions can be implemented is through stimulation of employees’ job crafting behaviors. Job crafting represents the changes regarding job demands (e.g., seeking interesting and challenging new tasks) and job resources (e.g., increasing autonomy and variety) that employees proactively make according to personal needs and interests (Tims et al., 2012). Recent studies support a negative relationship between job crafting and intent to leave (Dominguez et al., 2018; Esteves & Lopes, 2017; Lichtenthaler & Fischbach, 2016), but these studies have certain limitations related to their samples, and they do not provide an explanatory mechanism or a theoretical framework for the relationship between these variables.
Considering these limitations, the purpose of this study is to investigate the link between job crafting and turnover intention based on self-concept theory (Shamir, 1991). This theory postulates that job motivation comes from the congruence among employee’s self-concept, the job, and the work context (Duchon & Plowman, 2005). Therefore, we expect the employees who craft their jobs based on their personal needs and interests to perceive their work as being more meaningful (Wrzesniewski et al., 2013), which in turn makes them more engaged (Bakker et al., 2016). Ultimately, their high level of work engagement would diminish their intention to leave the organization. This article contributes to theoretical development of turnover literature by proposing bottom-up job design as an important factor in predicting the intentions of leaving the organization. Most theoretical approaches explain personnel turnover through embeddedness (Mitchell et al., 2001), job attitudes (Griffeth et al., 2000), or the employees’ perceptions of their fit with the job (Carless, 2005) or organization (Hoffman & Woehr, 2006). These approaches usually regard employees as passive occupants of the jobs, ignoring their proactive role in changing aspects of the workplace which influence their intention to leave. We address this gap by analyzing the relationship between self-initiated job crafting behaviors and turnover intentions.
This study has practical implications for both organizational psychologists and vocational counselors. For organizational psychologist, we explore the potential of job crafting interventions as a new human resources management strategy for retaining valuable employees. On the other hand, career counseling practices in Romania were described as being limited to providing occupational and labor market information, trait-based career self-assessments, improving job search skills, and enhancing occupational placement (Hartung, 2005). Some authors argue that this description is due to the impact of communism on career development and education before Romania became a democratic country (Whitmarsh & Ritter, 2007). By adopting job crafting interventions, Romanian counselor can use a new method, adapted to the present times, to help employees decide whether they can craft their current job based on their own preferences or whether it is more appropriate to change their career path.
Job Crafting and Intent to Leave
One of the most common approaches for reducing turnover, commonly referred to as job redesign, focuses on modifying work activities in order to better fit the needs or preferences of employees (Hackman, 1980). Traditionally, job redesign has been done in a top-down manner, where the management planned a certain set of job changes and administered them to all employees in a formal manner (Jones & Harter, 2005). As Berg et al. (2013) note, this can be referred to as a “one-size-fits-all” approach, which implies that there is a universal solution for all employees in an organization. Unfortunately, these interventions don’t always meet the desired outcomes (Oldham & Fried, 2016). This might be due to various reasons including resistance (Nielsen et al., 2010) or different work preferences related to personality (Berings et al., 2004).
Considering the limitations and the risk of failure associated with top-down interventions (Aust et al., 2010), the need for more individualized approaches has emerged, thus leading to bottom-up redesign (Tims & Bakker, 2010). Bottom-up redesign is based on the employee’s own capacity to modify their job boundaries in accordance with their needs and preferences (Grant & Parker, 2009). One particular form of bottom-up redesign is job crafting (Demerouti, 2014). There are two main conceptualizations of job crafting (Lichtenthaler & Fischback, 2018), but the most popular belongs to Tims and Bakker (2010), who take a resource-based approach of the concept (Lichtenthaler & Fischbach, 2018). According to their perspective, job crafting should be understood as framed in the Job Demands-Resources model (Bakker & Demerouti, 2007) as reestablishing the equilibrium between demands and resources in order to promote motivation, health, and performance (Lichtenthaler & Fischbach, 2018). This approach proposes four fundamental ways for job crafting (Tims et al., 2012): increasing social job resources (e.g., asking a colleague for help), increasing structural job resources (e.g., asking for a training), increasing challenging job demands (e.g., volunteering in new projects), and decreasing hindering job demands (e.g., communicating less with rude colleagues).
A negative connection between increasing job challenges and turnover intention was found in a recent study (Esteves & Lopes, 2017). Increasing resources and increasing challenges are also associated with higher motivation to work past the retirement age (Lichtenthaler & Fischbach, 2016), and job crafting is negatively related to leaving intentions among trainee surgeons (Dominguez et al., 2018). Besides studies being scarce, we note that the samples used in these previous ones have certain limitations. Both Esteves and Lopez (2017) and Dominguez et al. (2018) studied health care workers, who are more prone to experience a sense of calling toward their job (Cardador et al., 2011), thus possibly buffering the effect of job crafting on turnover intentions. Further, the sample used by Lichtenthaler and Fischbach (2016) was composed of mainly elderly employees, making it hard to generalize the results to younger populations. Based on existing research, we expect to replicate the negative relationships between job crafting (i.e., increasing structural resources and increasing challenging demands) and intent to leave on an extensive sample, including people with different professions and within differentiated age categories.
The Mediating Role of Meaningfulness and Work Engagement
Recent literature reviews of meaningfulness at work suggest that some job characteristics relate to task significance and meaningful work (e.g., Lysova et al., 2019). Furthermore, employees who proactively craft these characteristics experience greater work meaningfulness (Rosso et al., 2010). These statements are supported by studies indicating a positive association between job enrichment (high levels of skill variety, autonomy, or feedback) and meaningfulness (Johns et al., 1992; May et al., 2004; Renn & Vandenberg, 1995). The relationship between job characteristics and meaningfulness at work can be explained by the self-concept theory (Shamir, 1991), which suggests that humans are not only goal-oriented but also expressive of self-concepts (first underlying motivational assumption of the theory). Other underlying assumption of the theory is that people are also motivated to retain and increase their sense of self-consistency. According to the theory, job is motivating when there is a high level of congruence among a person’s self-concept, the job, and the work context (Duchon & Plowman, 2005). Theory suggests that individuals interpret workplace activities in ways that allow them to estimate whether their need for affirmation of the self is met (Leonard et al., 1999), and when they see their roles as opportunities to express themselves, they will experience a sense of meaning (Shamir, 1991).
Employees assess the congruence between themselves and the work based on two sources of information: task feedback and social feedback (Leonard et al., 1999). According to the self-concept theory (Shamir, 1991), individuals make choices among behavioral alternatives in order to obtain feedback consistent with the self-concept from these two sources (Leonard et al., 1999). Therefore, it is expected that employees who craft their jobs in accordance with their interests and needs will receive task feedback (e.g., a higher level of perceived autonomy and variety) and social feedback (by receiving input from colleagues and supervisors) that indicate a higher congruence between self-concept and work. Indeed, job crafting has been regarded as a way of redefining work activities in personal meaningful ways, Wrzesniewski and Dutton (2001) argue that “job crafting changes the meaning of work by changing job tasks or relationships in ways that allow employees to reframe the purpose of the job and experience the work differently” (p. 186). By crafting their jobs, employees use information about themselves and their jobs in order to incorporate elements that they find intrinsically meaningful or enjoyable in their work, thus achieving a closer version of their ideal job and a greater congruence with the self-concept (Berg et al., 2013; Wrzesniewski et al., 2010). As expected, job crafting is related to meaningfulness at work (Tims et al., 2016), and increasing structural resources is positively associated with meaning-making at work (Petrou et al., 2017).
Kahn (1990) and Albrecht (2013) argued that work meaningfulness is one of the possible explanatory mechanisms by which job characteristics lead to work engagement. May and colleagues (2004) found that meaningfulness mediated the effects of job enrichment on engagement. As self-concept theory (Shamir, 1991) predicts, meaningfulness at work is positively associated with employees’ engagement (Fairlie, 2011; May et al., 2004; Soane et al., 2013). Finally, meta-analytical findings indicate a negative association between engagement and turnover (Halbesleben, 2010). Therefore, based on self-concept theory (Shamir, 1991), we expect employees who increase their resources and challenges according to their needs and interests to want to stay longer at the current workplace because they will perceive jobs as being more meaningful and they will be more engaged.
Method
Participants and Procedure
Participants in this study included 235 Romanian employees of various professions and different age ranges. Our sample consisted of 159 (67%) women, 75 (32%) men, and 1 gender nonconforming individual aged between 18 and 60 (M = 31; SD = 9.42). Among them, 51 (21.7%) worked in the science and technology field, 30 (12.76%) in information and communication, 28 (11.91%) in education, 14 (6%) in commerce, 13 (5.53%) in finances, 6 (2.55%) in goods production, 5 (2.12%) in health care, 5 (2.12%) in national defense, and 83 (35.31%) declared they worked in another domain. They were recruited and completed the measures online, therefore consisting a convenience sample. Participants were informed about the purposes of the study as well as assured of their responses’ confidentiality. All participation was voluntary as the subjects were informed they could withdraw from the study at any time without suffering any consequences. In general, the completing duration of the questionnaire was between 5 and 8 min. There were no missing data. After collecting our data, we used the Mplus Version 7 software (Muthén & Muthén, 1998–2012) to test our hypotheses.
Measures
Job crafting
To assess individuals’ job crafting behaviors, we used the Job Crafting Scale (Oprea & Ştefan, 2015; Tims et al., 2012). Although this scale covers all four dimensions of job crafting mentioned before, we selected only the items referring to increasing challenging job demands (e.g., “When there’s not much to do at the workplace, I see this as an opportunity to start new projects”) and increasing structural job resources (e.g., “I try to learn new things at my workplace”) for the purpose of this study. As stated in the Introduction, based on prior research, we concluded that these would be the best predictors for our model. Ten items were used in total, requiring responses on a 5-point Likert-type scale. For the Romanian version of the scale, Oprea and Ştefan (2015) reported moderate correlations between work engagement and both increasing structural resources (r = .41) and increasing challenging demands (r = .53) and between job performance and both job crafting dimensions (r = .49 and r = .55, respectively).
Work engagement
In order to measure the participants’ work engagement, we used the Utrecht Work Engagement Scale (UWES-9, Schaufeli et al., 2006; Vîrgă et al., 2009). This includes three factors, vigor (e.g., “At my work, I feel bursting with energy”), dedication (e.g., “I find the work that I do full of meaning and purpose”), and absorption (e.g., “I am immersed in my work”) with 3 items attributed to each of them that required response on a 7-point Likert-type scale. For the Romanian version of the scale, Vîrgă et al. (2009) reported significant correlations between work engagement and organizational citizenship behavior (r = .42), counterproductive work behavior (r = −.24), positive affect at work (r = .47), and negative affect at work (r = −.26).
Work meaningfulness
For measuring participants’ perception of meaning of work, we used the Work and Meaning Inventory (Steger et al., 2012). The inventory is composed of three subscales measuring Positive Meaning (e.g., “I have found a meaningful career”), Meaning-Making through Work (e.g., “My work helps me better understand myself”), and Greater Good Motivations (e.g., “The work I do serves a greater purpose”). All items require responses on a 5-point Likert-type scale. The instrument was translated into Romanian independently by two of the authors, then the translations were compared to choose the most appropriate version of the items. The developers of the scale (Steger et al., 2012) reported significant correlations with calling (r = .54), job satisfaction (r = .56), and intrinsic work motivation (r = .27).
Turnover intentions
In order to measure employee’s turnover intentions, we used 2 items adapted and translated from Hom and Griffeth (1991) and Jaros (1997) studies, namely “I often think about quitting this organization” and “I intend to search for a position with another employer within the next year.” These were also scored on a 5-point Likert-type scale. This 2-item measurement was used by Bentein et al. (2005), with good psychometric properties in terms of reliability and validity. Bentein et al. (2005) reported significant correlations with affective commitment (r = −.34), normative commitment (r = −.25), and continuance commitment (r = −.27).
Results
Measurement Model
The first step in our analysis was testing the factor structure of the measures. We conducted confirmatory factor analysis using Mplus. In our measurement model, 5 items loaded the increasing structural resources factor, 5 items loaded the increasing challenging demands factor, 10 items loaded the three components of meaningful work (i.e., 4 loaded positive meaning, 3 loaded meaning-making through work, and 3 loaded greater good motivation), 3 items loaded each component of work engagement (i.e., vigor, dedication, absorption), and 2 items loaded the intent to leave factor. Meaningful work and work engagement were declared as second-order factors, each loaded by their specific components. After allowing small error correlations within items suggested by the modification indices, the fit indices for the five factors measurement model (χ2 = 760.13, df = 411, χ2/df = 1.85, root mean squared error of approximation [RMSEA] = .06, comparative fit index [CFI] = .92, Tucker–Lewis Index [TLI] = .91, standardized root mean squared residual [SRMR] = .06) showed a good fit with the data. This model fitted the data better than any alternative model, for example, the model where all items loaded on a single-factor model (χ2 = 1,498.91, df = 427, χ2/df = 3.51, RMSEA = .10, CFI = .75, TLI = .73, SRMR = .08) or the model where items from work engagement and meaningful work loaded on a single factor (χ2 = 1,006.38, df = 421, χ2/df = 2.39, RMSEA = .08, CFI = .87, TLI = .85, SRMR = .07). The originally proposed model showed a good fit as CFI and TLI were above .90 (Bentler, 1990), the RMSEA was .06, and the SRMR was lower than .08 (Hu & Bentler, 1999). Therefore, the measures adopted in our study were valid.
Descriptive Statistics and Correlations Between the Variables
Table 1 shows the means, standard deviations, reliabilities, and zero-order correlations among the variables included in the study (i.e., increasing structural resources, increasing challenging demands, meaningful work, work engagement, and intent to leave).
Means, Standard Deviations, Reliabilities, and Correlations Among Study Variables.
Note. N = 235. Cronbach’s α reliabilities are in parentheses on the diagonal.
**p < .01. ***p < .001.
Hypotheses Testing
The mediation hypotheses were tested with bootstrapping procedures using Mplus. Standardized direct and indirect effects were computed for 5,000 bootstrapped samples. The hypothesized model included direct effects from increasing structural job resources and increasing challenging job demands to meaningful work. We have declared a path from meaningful work to work engagement and direct paths from job crafting components to work engagement. Finally, our model included an effect from work engagement to intent to leave and direct effects from job crafting components and meaningful work to intent to leave. The total effect from increasing structural resources to intent to leave was not significant (β = −.21, p > .05) as well as the direct effect (β = .11, p > .05). However, significant indirect effects can occur in the absence of significant total or direct effects (Rucker et al., 2011). The indirect effect was significant (β = −.32, p < .01). The relation between increasing structural resources and intent to leave, serially mediated by meaningful work and work engagement, was the only significant specific indirect effect (β = −.23, p < .01) as predicted by our hypothesis. Regarding seeking challenging demands, the total effect was not significant (β = −.21, p > .05), but we found significant relationships for the indirect effect (β = −.44, p < .001) and the direct effect (β = .32, p < .01). Two specific indirect effects were significant, the one from seeking challenges to intent to leave, through work engagement (β = −.23, p < .05) and the one that was serially mediated by meaningful work and work engagement (β = −.20, p < .01). The model, represented in Figure 1, showed a good fit to the data (χ2 = 734.20, df = 409, χ2/df = 1.85, RMSEA = .06, CFI = .93, TLI = .92, SRMR = .06) supporting our hypotheses.

Standardized estimates for the relationships between job crafting, meaningful work, work engagement, and intent to leave.**p < .01 and ***p < .001.
Based on the recommendations of Kelloway (2015), we tested alternative models in order to compare them with the hypothesized model. The first alternative method included paths from intent to leave to job crafting components, from job crafting components to meaningful work, and from meaningful work-to-work engagement. The fit with the data for this model was weaker than that of the original model (χ2 = 801.93, df = 410, χ2/df = 1.96, RMSEA = .06, CFI = .91, TLI = .90, SRMR = .10). The second model included paths from work engagement to job crafting components, from job crafting to meaningful work, and from meaningful work to intent to leave. The fit with the data for this model was also weaker compared with the original model (χ2 = 754.21, df = 410, χ2/df = 1.84, RMSEA = .06, CFI = .92, TLI = .91, SRMR = .06). Therefore, the originally proposed model had the best fit with the data. The standardized values for structural path estimates of the model are presented in Figure 1.
Discussion and Conclusions
This study investigated the relationship between two types of job crafting behaviors (i.e., increasing structural resources and challenging demands) and employees’ intention to leave their organization. The mediating roles of work meaningfulness and engagement were also tested. Our findings were in line with the hypotheses, indicating that work meaningfulness and work engagement serially mediate the relationship between job crafting and turnover intentions. Our results support the assumptions of the self-concept theory (Shamir, 1991). As expected, employees who craft their jobs according to their interests and motivation perceive their jobs as being more meaningful. These findings indicate that employees are not only goal-oriented but also expressive of self-concepts. They assess the congruence between self-concept and job by getting information from tasks and social environment (Leonard et al., 1999). When employees perceive their work activities as opportunities to express themselves, they will experience a sense of meaning, and, as the theory predicts (Shamir, 1991), they will be more engaged and want to stay in the current job for a longer period of time. Our results are in line with those of Dominguez et al. (2018), Esteves and Lopes (2017), and Lichtenthaler and Fischbach (2016) in regard to the negative association between job crafting and turnover intentions. Bakker et al. (2003) also found that job resources resulted from job crafting are predictors of commitment, which is in turn negatively related to turnover. Also, our results are in line with other studies regarding the positive association between job crafting, meaningfulness, and turnover (Sun et al., 2019; Tims et al., 2013; Wrzesniewski & Dutton, 2001).
Theoretical Implications
Bottom-up job design and work meaningfulness are often ignored as relevant predictors for intent to leave (Rubenstein et al., 2018), but our findings highlight the need to integrate these variables into the theoretical models from turnover literature. Classical models, such as job embeddedness theory (Mitchell et al., 2001), consider only the strength of the links between employees and institution, colleagues, or community. Attitudinal approaches regarding organizational commitment and job satisfaction (Griffeth et al., 2000) focus only on employees’ perceptions of work environment, supervision, coworkers, or pay. The closest perspectives to our findings are person–organization fit (Hoffman & Woehr, 2006) and person–job fit (Carless, 2005). These models refer to the match between individual characteristics and organizational characteristics or to the match between employees’ competencies/needs and jobs’ demands/benefits. However, our results indicate that employees can proactively influence the extent to which the work activity matches their own interests and motivations. Therefore, the established models in turnover literature could better explain the departures from organizations by taking into account bottom-up job design.
Self-concept has been used in career development literature by Gottfredson’s (2002) theory of self-creation, circumscription, and compromise. The theory argues that individuals go through three stages in their careers: self-creation (developing a self-concept based on abilities, personality, gender, etc.), circumscription (eliminating occupation alternatives that do not fit the self-concept), and compromise (giving up alternatives that fit their self-concept, but which are not accessible). Another theory that uses self-concept as a central construct is Super’s career construction theory (for a review, see Savickas, 2002). From this perspective, self-concept is a set of self-perceived characteristics that individuals consider relevant to work roles. Both theories underline the importance of the congruence between the self-concept and the occupation chosen by the individual. Our findings could provide a new direction for the development of the two theories, emphasizing not only choosing an occupation congruent with the self-concept but also the proactive behaviors by which employees can craft their current job to fit with the way they perceive themselves.
Practical Implications
Interventions aimed at improving employee retention focus on many aspects such as job enrichment, realistic job previews (McEvoy & Cascio, 1985), preemployment screening (Kettlitz et al., 1997), and job design (Teresi et al., 1993). Our results suggest that implementing job crafting interventions could reduce employees’ intentions to leave the organization. Unfortunately, the existing studies regarding job crafting–based interventions do not measure employees’ intention to quit as an outcome (Oprea et al., 2019). Future studies could verify whether these interventions may represent a new human resource management practice to effectively control turnover. More than involving employees in job crafting interventions as a solution to staff retention difficulties, organization can invest in training programs that teach managers leadership styles associated with followers’ job crafting behaviors. For example, existing research identified positive relationships between transformational (Wang et al., 2017), empowering (Thun & Bakker, 2018), and servant (Harju et al., 2018) leadership and followers’ job crafting. Teaching managers to adopt these leadership styles may have the potential to reduce employee departures because they stimulate them to craft their jobs. Our results should also be considered by career counselors. In order to address career development concerns, counselors may stimulate job crafting behaviors (i.e., increasing resources and challenging demands according to preferences based on self-concept), instead of directing employees’ attention to possible future vocational alternatives (Esteves & Lopes, 2017). This approach can lead to the matching of vocational interests with the current job.
Limitations and Future Directions
Despite this study’s contributions, certain limitations are also worth mentioning. First, the study was cross-sectional; therefore, the results do not allow us to assume causality between job crafting and turnover intentions because reverse relationships are possible. It is recommended that future studies adopt a more rigorous design based on multiple measurements over time. Second, variables were measured through self-report questionnaires. Thus, future studies may consider measurements other than self-reports in order to avoid the risk for common method bias (Tehseen et al., 2017). Third, we did not measure the actual turnover rates, but instead, we focused solely on employees’ intention to quit. Future studies could also opt for measuring actual turnover rates, as they offer a more accurate view of how job crafting actually contributes to employee retention. Fourth, the cognitive crafting dimension mentioned by Wrzesniewski and Dutton (2001) was not measured in our study. This is due to adopting the JD-R framework (Bakker & Demerouti, 2007) in understanding workplace situations, which does not include this prior component. It is possible that changing the way one thinks about their job could have some effects on their leaving intentions, so future studies could address the role cognitive crafting might have in employees’ turnover intention. Last, further studies could undergo certain financial analyses to identify the economic value of job crafting–based interventions in relation with turnover-associated costs. Utility analyzes were used only to estimate the financial benefits of job crafting interventions for the increase of employee performance in the health care sector (Oprea et al., 2019). By carrying out utility analyzes regarding the savings from personnel retention as a result of job crafting interventions, managers and human resource departments would be offered a clearer view of their future monetary benefits after implementing such interventions and become more prone to take action toward adopting bottom-up job design approaches (Macan & Foster, 2004).
Footnotes
Declaration of Conflicting Interests
The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.
Funding
The author(s) received no financial support for the research, authorship, and/or publication of this article.
