This article offers a systematic comparison of strategic responses of Austrian
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both union movements, and also to contribute conceptually to the study of the
varieties of unionism. The concept of `core strategies' facilitates more
systematic comparisons of unions' strategic responses to apparently similar
challenges and helps explain why — despite many similarities in their
industrial relations systems and the uniform development of the call centre
sector in both countries — the strategic responses of Austrian and
German unions differ remarkably in terms of content, priority and timing.
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