Abstract
Johnson Controls Institute for Building Efficiency, USA, 2013
This report includes a useful five-step framework for establishing or reinvigorating an engagement programme, rooted in successful examples from leading companies, such as, Wells Fargo and Caesars Entertainment. The five steps include: assessing and prioritizing engagement methods and employee actions; creating an implementation roadmap; establishing metrics, goal setting and benchmarking; implementation and tracking; and ongoing review and analysis of implementation plans and goals.