Abstract
The value of international student exchange programs is well documented—from the perspective of visiting students and sending institutions. This article reports on research that aimed to capture different perspectives by talking with host Thai students who interacted with and translated for visiting Australian social work students. This focus on the experience of international exchange from the perspective of the hosting Thai students foregrounds these seldom-heard voices, highlighting the potential benefits of engagement and reflective learning for host students and institutions. The analyzed data show that there are numerous opportunities for host students to benefit from international exchange and to develop the attitudes, knowledge, and skills that are necessary prerequisites for intercultural learning and sensitivity. The article illustrates the high demands on hosts and can inform good practice in the planning and design of exchange programs.
Introduction
Internationalization of the curriculum is a priority for higher education institutions seeking to create “globally minded” graduates (Lavankura, 2013; Spencer-Oatey, 2013). In Australia, higher education policy explicitly promotes internationalization of the curriculum, with student exchange seen as an important mechanism to achieve the internationalization agenda. For example, the strategic plan of Universities Australia promotes “an internationally engaged higher education sector that encourages students to include an overseas, particularly Asia-Pacific, internship experience as part of their study” (Universities Australia, 2014, p. 8). Claiming similar goals, the Australian Government’s “New Colombo Plan,” announced in 2013, provides scholarships and grants for Australian students to engage in international internship or exchange opportunities in the Asia-Pacific Region. Although there are numerous purported goals associated with student exchange programs, significant literature (Ahn, 2014; Deardorff, 2011) highlights the expectation that international exchange will contribute to the development of “intercultural competence and qualities for global citizenship” (Trede, Bowles, & Bridges, 2015, p. 442).
Internationalization and its potential outcomes also receive significant attention in Thailand as the Thai Government endeavors to become an important provider of higher education in the Asia-Pacific Region (Lao, 2015). Thailand is a key player in the Association of Southeast Asian Nation’s (ASEAN’s) student mobility program, which aims to prepare graduates for regional employment through initiatives that foster cross-cultural understanding (Southeast Asian Ministers of Education Organization [SEAMEO] Regional Centre for Higher Education and Development, 2012). Lavakura (2013) reports on Thailand’s goal to become a regional education hub, with a high demand for English language tuition evident among Thai students and employers. Thailand’s higher education institutions participate in a range of programs to promote international mobility for students within the ASEAN region and act as an important resource to universities of the Global North as host to many international student exchange programs. Supporting the high profile of international student exchange in Thailand, the Office of Higher Education Commission (OHEC) promotes a “Best Practice in Student Exchange” award among higher education institutions using criteria that include the alignment of the international exchange program with the Thai University’s mission, the quality of inbound and outbound student exchange activities, and the commitment to collaboration evidenced through mutually beneficial conferences and other academic endeavors (Lao, 2015).
Informed by these mutual priorities, James Cook University (JCU), in North Queensland, Australia, developed a systematic approach to “internationalizing” the social work curriculum through strategies that include increased international content in the social work degree, two-way staff and student international exchange, cross-cultural skill development in preparation for globalized practice, and international joint research projects (Harris et al., 2017; Jones, Miles, Francis & Rajeev, 2012). Part of this internationalization process has been the development of a collaborative relationship with International Affairs Office and the English language department of Nakhon Ratchasima Rajabhat University (NRRU) in Thailand.
The JCU/NRRU Student Exchange Program
JCU and NRRU have worked in partnership to develop a sustainable international student exchange program over many years. Australian social work staff visit NRRU frequently to build and sustain the foundation for a long-term, multidimensional partnership and to foster a mutually beneficial student exchange program. The relationship was formalized through a Memorandum of Understanding in 2010, and in 2011, five JCU social work students traveled to Thailand on exchange. Since 2012, over 60 JCU students have undertaken the exchange and engaged in a range of activities including an immersion in a local Thai village (Ban Non Wat) and visits to local social welfare organizations and agencies, such as Probation and Parole and The Home for the Destitute. Each year, further opportunities are included as the experience and expertise of both NRRU and JCU staff evolves. A range of experiences are now offered during the program, including intensive in-country language and cultural programs that are facilitated and sustained by NRRU’s International Affairs Office and by NRRU undergraduate students. The NRRU students are most commonly studying an English language major and act as key liaison officers and translators during the exchange program. The importance of the liaison students’ contribution to the visiting students’ experience has become increasingly evident in each exchange program, as Thai and Australian students are “buddied” with each other to promote relationship building and intercultural sharing. The popularity of this “buddy” role has grown, resulting in increased numbers of Thai students seeking to participate in the exchange as liaison students. In 2015, the NRRU International Affairs Office introduced a formal training program and selection process for English major students wanting to engage with foreign visitors and actively sought additional translation/ liaison opportunities. NRRU students now also act as liaison/translators for “EarthWatch” volunteers who visit to participate in archeological excavations at Ban Non Wat (see, for example, http://au.earthwatch.org/expeditions/origins-of-angkor) and with international sporting teams who visit the local area.
Host Student Perspectives in Student Exchange
The literature about short-term international student exchange programs reports many positive benefits for traveling students such as the development of intercultural knowledge, open and more sensitive attitudes to other cultures, and the capacity to engage and work with people from diverse backgrounds (Ahn, 2014; Soria & Troisi, 2014). However, research that explores student perspectives about these experiences is limited with much of the literature focused on the description of exchange programs and the perceptions and motivations of academics leading internationalization projects (see, for example, Bell & Anscombe, 2012; Trede et al., 2015). Where analyses of students’ experiences do exist (see, for example, Forsey, Broomhall, & Davis, 2012; Pawar, Hanna, & Sheridan, 2004), it is the experiences of students, usually from the Global North, traveling as visitors into different cultural contexts in the Global South. Razack (2002) particularly addresses this when she questions the language of “exchange” highlighting the unidirectional flow of both social work knowledge and practice from the Global North to the Global South as a potential pitfall of student exchange programs.
Addressing this unilateral focus of exchange programs was of particular importance to the collaborators in the JCU–NRRU partnership. Although we recognized that learning from the exchange experiences of both visiting and host students potentially contributes to mutually beneficial partnerships, the literature that focuses on the experiences, aspirations, and learnings for host students is particularly rare. An exception is the work of Jon (2012, 2013) who explores the interactions between domestic and international students on a Korean university campus, from the perspective of the local students. Jon (2012) also highlights the rarity of research on domestic students’ experience, particularly, in the context of non-English speaking and non-Western countries, and points to the potential of this absence to mask “the Westernization and recolonization of Asian higher education” (Jon, 2012, p. 443). This article aims to contribute to efforts to address this gap.
Anecdotally, the Thai students involved in this exchange program reported very positive outcomes from their experience as hosts. However, our capacity to understand and intentionally foster and enhance these outcomes were limited in the absence of specific knowledge and frameworks of analysis. Therefore, ethical permission was sought and granted to interview NRRU students who participated in the international exchange program as hosts, liaisons, and translators to the visiting social work students and other groups of visitors. We were particularly interested in what students felt they learnt and achieved through the exchange and their perceptions of their own intercultural learning. The article now considers the literature and research that offer some insight into how intercultural learning, as facilitated within international exchange programs, is understood.
International Exchange: Facilitating Meaningful Contact
Although there is literature that claims a focus on “host experiences” in international exchange, closer examination reveals these are usually the reflections of institutions of the Global North exploring their own experience as hosts of international students. This literature consistently emphasizes the overestimation of the level of connection between international students and their hosts. International students in English speaking, host universities usually find themselves grouped with other international students, isolated from host students, and excluded from multicultural groups (Leask, 2010; Summers & Volet, 2008). Similar evidence arises from research conducted with international students on university campuses in the Asia-Pacific region such as China, Korea, and Japan. For example, Umino and Benson (2016) identify the “peripheral participation” of an international student from Indonesia during a study exchange at a Japanese university (p. 758). The student’s initial interactions primarily consisted of contact with other international students and paid Japanese support staff; rarely, if ever, did the student develop close relationships with domestic Japanese students during the first 2 years of his stay. Although they note that new relationships became easier over time, Umino & Benson’s work demonstrate the issues for short-term immersion programs where international visitors are usually positioned as members of homogeneous groups, observing activity and culture in the host country en masse, from afar (Forsey et al., 2012).
Not only is the amount of contact between hosts and locals overestimated, Spooner-Lane, Tangen, Mercer, Hepple, and Carrington (2013) claim that many exchange programs assume intercultural learning will develop naturally if students from diverse cultures are merely placed in shared learning spaces. They point to research that demonstrates that unless this shared time is well structured and meaningful, students miss opportunities to develop intercultural skills and enhance their intercultural learning and competence. Trede et al. (2015) go further claiming that exposure to intercultural experiences without adequate structure and preparation that facilitates students’ capacity to make sense of their experience can result in negative learning outcomes. Deliberate and structured interventions that promote reciprocal learning are vital (Spooner-Lane et al., 2013; Trede et al., 2015); active and engaging tasks increase students learning from each other and increase mutual respect and understanding. Jon (2013) further supports this view and highlights the need for institutional intervention in the development of structured activities to bring international students into contact in meaningful ways with domestic students. Jon’s work highlights the benefits reported by domestic Korean students when the university developed campus-wide strategies such as structured buddy programs and language exchange programs, both purposefully aimed at increasing the meaningful contact between domestic and international students.
International Exchange and Intercultural Learning
For the purposes of understanding the nature of intercultural learning for students, the literature around intercultural competency is relevant, especially, the work of Deardorff (2011) who advanced a process-oriented model for assessing the development of intercultural competence. This model, like many others (see Perry & Southwell, 2011 for a systematic review of this literature), considers the development of relevant and appropriate attitudes, knowledge, and skills as integral to intercultural competence. The development of respectful, open, and curious attitudes; knowledge about one’s own and other cultures; and listening, observation, and evaluation skills all contribute to an internal frame of reference shift which ultimately leads to changed and more desirable behavior in intercultural interactions (Deardorff, 2011).
Although it is widely used, the concept of intercultural competence has many important critiques and pitfalls inherent in its uncritical application. Gopalkrishnan and Pulla (2016) contend that even the word “competence” suggests the acquisition of a set of behaviors that can be clearly identified, accurately measured, and successfully performed. This focus on performance and measurement promotes the potential for practices and interactions that lack content, meaning, and genuineness. Achieving cross-cultural competence in interpersonal interactions positions one person as more informed, with “better” attitudes and the capacity to act in ways that always address differences. Dean (2001) suggests a better process is to claim cross-cultural incompetence, and from this position, work to engage in mutually respectful relationships where understanding is negotiated and gradually developed as it is relevant for specific interactions. This process of ongoing and interaction-specific negotiation acknowledges that culture is not static; it is dynamic and constantly developing and changing (Gopalkrishnan & Pulla, 2016). A dynamic notion of culture considers that not all members of a cultural group share the same understandings or ideas and to consider otherwise risks, stereotyping, and dangerous overgeneralizations.
Instead, Gopalkrishnan, and Pulla (2016) suggest that no one can ever be totally proficient in cross-cultural interactions; rather, each interaction provides an opportunity to learn about that specific context and situation. Cultural knowledge must always be considered inadequate and verified through respectful discussions and negotiations (Shalabi, 2014). With this more nuanced understanding of intercultural “competence,” the attitudes, knowledge, and skills required for positive interactions are potentially developed by all parties engaged in an intercultural experience, not just visiting students from the Global North.
Research Aims
Informed by the concepts discussed in the literature above and strongly motivated by what is absent in the literature, this article reports on the experiences of Thai students engaged as liaison/translators in an international exchange program, contributing to the understanding of international student exchange by
Considering a previously unheard voice;
Interrogating assumptions about unidirectional learning; and
Exploring the potential learning benefits of international student exchange for host students.
Language is an important aspect of the liaison/translator role, and NRRU students are required to competently translate either from Thai to English or from English to Thai. In preparation, the students participate in a formal program, which includes specific orientation to the nature of the exchange activity and the liaison role, as well as intensive English language practice through active involvement in a local Toastmasters group. The Thai students also receive specific orientation to the Australian students’ university from past students who have previously participated in semester-long study exchange. This orientation includes an introduction to the mission and priorities of JCU, the courses offered, the study options available to Australian students, and social aspects of university life. A significant proportion of this orientation focuses on differences between the Thai university experience and the Australian context. For example, liaison students are introduced to the concepts of online study, the mature student demographic, different teaching methods, and some aspects of the Australian cultural context. The implications of this orientation process for this project include that Thai liaison students had some expectations about the Australian exchange students and had the opportunity to specifically focus on their language preparation. For some students, this enhanced their confidence in their ability to undertake the liaison role.
NRRU has also expanded the role of Thai liaison students to include translating for EarthWatch volunteers who travel from Australia, United States, and Europe to participate in an archeological dig in small Thai village (Ban Non Wat), close to the university. A number of the students involved in this research drew on these varied experiences in their responses.
The Thai students usually work in pairs and together provided support to one or two Australian students for the 3-week exchange. They also collectively facilitate formal language and cultural classes, accompany the Australian students on all cultural visits, and participate in all activities the Australian students engage in, including volunteer work in social welfare institutions. The Thai liaison students also accompany the Australian students to the village immersion component of the exchange at Ban Non Wat.
Method
This research relied on a qualitative methodology, and the data gathering method was the qualitative semistructured, in-depth interview (Glesne & Peshkin, 1992). Seven Thai students, each enrolled in a Bachelor of Arts (English major) at NRRU, participated in this study. Two students were males and four were females. Students volunteered to participate after information about the research project was distributed to all student liaison officers, immediately following an exchange experience in July 2014. Ethics approval for this study was received from the James Cook University Human Ethics Sub-Committee.
Each respondent was interviewed once with interviews lasting approximately an hour. Interviews with Thai students were conducted by one Thai and one Australian academic, both of whom had been involved in administrating the exchange programs in their respective countries. Interviews with Thai students were conducted in English, however, some participants sought clarification and advice in Thai from the Thai researcher, before composing their English response.
Research on the nature of cross-cultural interviewing highlights the important influence of culture and language on data generation through semistructured interviews. Issues encountered during cross-cultural research interviews such as these are not only “a problem of language but also a problem of understanding a culture” (Verhoeven, 2000, p. 2). It appeared to the Australian academic that the interviews were an intense and even tiring experience for the Thai students, as they listened intently to the questions asked in English and diligently considered their responses. Morren, Gelissen, and Vermunt (2012) comment on this issue: Each respondent is assumed to go through five stages: Interpreting the question, retrieving information, generating a judgment, mapping the judgement to the response and editing the response . . . Especially for minority students, responding to a . . . statement requires several decisions . . . Cross cultural differences in responding may result if respondents seek to avoid the complexity. (p. 272)
The researchers therefore allowed sufficient time for complex interviews. The process was aided by the relationship and rapport developed between both interviewers over several years and with the students through the experience of the recent exchange. Participants were asked to describe their experience as liaison/translators particularly highlighting surprising, challenging, or personally valuable encounters. Students were also asked why they volunteered to become a liaison student, what makes a good liaison student and what advice they would provide a friend considering the role.
Data Analysis
The interviews were analyzed using the grounded theory techniques of coding and theme development (Strauss & Corbin, 1998). Throughout the process of drawing interpretations from the students’ narratives, the researchers recognized research methodology as a way of knowing, that is, inextricably linked with culture, language, and styles of communication (Ling, 2004). The researchers reviewed each transcript and brought their sometimes differing perspectives together, guided by the Thai researcher who shared her interpretations of the language, thoughts, and feelings expressed by the participant students, recognising that “the subtleties of interaction and language can be lost through the linguistic mediation” (Whiteford & McAllister, 2007, p. 78). The insight offered by the Thai researcher helped diminish, although not entirely eliminate, these misinterpretations. Throughout this process, the goal of analysis was to move beyond objectivity and subjectivity and to examine the data from a position of reflexivity: “a constant examination of the use of self, how we as researchers have impacted on the research process, how we have impacted on the informants and the resultant impact on ourselves” (Ling & Fejo-King, 2014, p. 111).
Findings
This research project focused on the experiences of Thai students engaged as liaison/translators in an international exchange program. Students reported that this experience offered meaningful opportunities to engage with foreign visitors and contributed to extensive intercultural learning opportunities. Participants described the impact of these opportunities on their future aspirations and on their own understanding of intercultural competence. These experiences are presented in participants’ own words, differentiated by pseudonyms. The work of Deardorff (2011) and Gopalkrishnan and Pulla (2016) discussed earlier has been useful to frame commonalities and develop themes.
Courage to Engage
Although literature indicates that meaningful relationships between visiting and local students are necessary for visiting students to have opportunities to develop intercultural learning (Summers & Volet, 2008), there is little that acknowledges the enormity of this expectation for local students. All the students interviewed for this project talked about the need for courage and bravery to take on the task of supporting and interacting with the visiting exchange students: I wanted to get experience and to practice English with the foreigners. I wanted to get courage and to be brave. (May) If it’s possible I surely recommend others do liaison . . . but everybody needs to be brave to learn more. (Benz) You must have a first time for everything. Without the courage for that first step you cannot get to the end of the journey . . . so don’t step back even if it is difficult. Step forward to learn. (Eve)
So although the opportunities provided through the liaison role were enthusiastically accepted by these students, a number felt daunted by the prospect, despite the orientation and preparation they experienced. However, although the Thai students described feelings of apprehension, they also indicated that they had personal attributes such as courage and bravery that assisted them in quelling this apprehension.
Sharing the Experience
As mentioned previously, the Thai students work in pairs as joint “buddies” to one or two Australian students. Participants in this study indicated that this was an important aspect of their experience and contributed to their ability to participate positively. Their reliance on each other to deal with the unexpected issues that arose, initially at least, was evident: At night my partner and I practiced the vocabulary that we did not know . . .
On one occasion when a student was not paired, her liaison experience was negatively affected: When I went to the village and I did not have a partner, I felt lonely. I felt lots of pressure to be the translator on my own. To do all the listening as well. I did not have other people to talk to about what would be the best way to work it out. I prefer in the future to have someone with me. (May)
May’s description of her experience provides some insight into the positive aspects of working in pairs. Having a partner provided opportunities to discuss ambiguities and plans for action, as well as share the intense experiences such as listening and translating. May highlights that the burden of both interacting and responding appropriately on her own was onerous and stressful. These comments indicate that the orientation, preparation, and support provided to those who act as “buddies” to visiting students are an important consideration when organizing meaningful cross-cultural interactions.
Difficult Situations and Hard Work
The literature that reports on visiting students’ experiences describe difficulties such as culture shock, loneliness, and being the “other” (Forsey et al., 2012; Pawar et al., 2004). However, the multiple difficulties encountered by students who step forward to accompany and support visiting students are rarely acknowledged. In these interviews, the students shared narratives revealing the high expectations and hard work encountered in their role, much of which was invisible to and unacknowledged by their visitors: One visitor needed new shoes but the place to buy shoes was far away and difficult without a car. She kept demanding I take her and did not understand it would take me two hours to get there . . . I tried to stay kind and not show how stressed her demands made me. (Eve) I was very worried about the details—how can I translate with details, and how can I tell them all about the agency and also how can I tell them about myself. (Nan) At first it was very hard because I have never done it before—the accent and language of the foreigners made it very hard . . . I would ask them to write it down and then I would do research at night back at the hotel. I would look up a word and then the next day I would tell them what I had found. It was hard work—like studying. (Arisa)
These comments highlight the importance attributed by the Thai students to the role of liaison and their sense of responsibility to perform the role well. The stressors involved in the role are not evident to the visitors who at times have unrealistic and unreasonable expectations of the students. Continuing to alert and educate visiting students about the significance of their hosts’ efforts is a clear learning from these reflections.
Learning for the Future
As identified in literature that examines the experience of visiting students, these host students were aware of the learning possibilities offered by these intercultural experiences. The students talked about the importance of these experiences for their personal development and future careers: I decided to volunteer because I need to practice my English skills and my cooperation as a worker. I think if I want to be a teacher I have to gain new experiences to show and inspire my students in the future. (Benz) I have learnt to speak well and also I have learnt about an adventurous lifestyle. I have never been to another place on my own without my family—I learnt to be more independent. (Arisa)
Research examining the impact of international exchange on the career prospects of visiting students from the Global North consistently indicates that such experiences affect “employability skills . . . [and have] career-related benefits such as improved future career prospects and increased . . . passion for their chosen career direction” (Potts, 2015, p. 441). However, there is little that illustrates the impact of these learning opportunities for host students. The accounts of the students in this study indicate that they too consider the exchange experiences important to their future employment, aspirations, and personal development.
Intercultural Competence
Australian universities cite the development of intercultural competence as a major goal of their internationalization strategies and objectives. Although acknowledging the contested nature of the concept of “competence,” it is nevertheless useful to consider the attitudes, knowledge, and skills reportedly developed by the Thai students during their engagement as hosts in an international exchange. This section unpacks the ways in which the students have demonstrated aspects of Deardorff’s (2011) model, highlighting the one-sided application of intercultural competence models and drawing our attention to the unacknowledged complexity involved in intercultural interactions. These insights support Gopalkrishnan and Pulla’s (2016) ideas about development of collaborative and inclusive relationships that foster mutual intercultural learning.
Attitudes
Deardorff (2011) asserts that respectful, open, and curious attitudes are antecedents to the development of desirable intercultural behaviors and mutually beneficial relationships. These attitudes were present in the experiences of the Thai students: I didn’t know before what we will meet or what we will gain but I tried to do everything to my best every time . . . if I can meet many groups of foreigners, I can learn the many styles of the people around the world. I can learn culture and different things from them. (Gan) Somebody told me it’s hard to prepare . . . but I think it looks like more of a challenge . . . About the unexpected problems—it happens all the time . . . . One time someone needed ice and I had one hour to provide it. Fortunately I have a phone number for a factory. I just picked some up with a motorbike taxi . . . I think I am lucky to get this chance. (Benz)
These students demonstrate the curiosity and openness to discovery highlighted as so necessary to positive cross-cultural interactions.
Knowledge
The central importance of cultural self-knowledge is identified by Gopalkrishnan and Pulla (2016) and Spencer-Oatey (2013) as a precursor to the development of erudite cross-cultural practice models. This aspect of cultural knowledge development was particularly evident for these students, many of whom had never visited the agencies or the village areas to which they accompanied the Australian exchange students: Usually we just study at the university in the same environment, so this is something very different. The first day I went to the Home for the Destitute, I had never been there before and I did not know anything about it—I was shocked, all the people had physical disorders or mental disorders . . . When I go there I learn that I can help—it is just a small thing but I can help . . . . I talked to my friends . . . and they didn’t know about it either. Next week we will buy some food to give together to them. (Nan) Another thing I did was I went to Ban Non Wat—even though I only stayed for a few days . . . I had a lot of fun and I leant a lot. I had never been to a village before—my home is in the city. (Natch) The old women came to teach the local people and the students how to make a pot and I learnt this as well . . . . It was an interesting part of Thailand history that I did not know. (May)
The acquisition of cultural knowledge in the development of intercultural sensitivity and awareness particularly highlights the importance of sociolinguistic awareness—an understanding of the social meaning of language in another culture (Deardorff, 2011). This aspect is one of the most difficult skills to acquire in learning a second language (Bishop, 2008) but comments from the Thai students indicate that within the supportive and collaborative partnerships created on their exchange experiences, they developed insight about the complexities of speaking another language: I learnt many things about my translating and I also learnt about my relationships . . . I feel like the relationships with the JCU students and the staff at the home were for me very enjoyable . . . My speaking in English is better now and my listening and understanding is much better and improved. (Natch) I would recommend to be a liaison, I would suggest they practice speaking, but I would tell them that it is a way of seeing another way of life and to see another part of Thailand and learn about other things in Thailand. (Arisa) To be a good liaison you need good language, but you need to be adaptable too and do problem solving . . . you need patience and flexibility, not just language. (Eve)
Skills
Deardorff (2011) suggests that the skills of listening, observing, evaluating, analyzing, interpreting, and relating are all fundamental to intercultural competence. Gopalkrishnan and Pulla (2016) claim these skills are critical to respectfully negotiate cross-cultural interactions and used by all stakeholders in intercultural interactions. The descriptions of skills used by these Thai students in their efforts to listen, observe, and decipher are evident as is their willingness to engage in relationships to improve both their own and the visiting students’ experience: At lunch I would eat rice with the local people and sometimes the foreign students would come and join us . . . . Sometimes the local people do not understand the foreigners so I would translate so they could be friends. I was the link between them. (May) I volunteered to be a liaison to practice my English—practice, use, improve my language speaking. But what I did was help people find understanding between each other. (Eve)
Discussion
The comments and ideas presented above indicate that Thai students highly value the opportunity to act as liaison officers/translators in cross-cultural settings and as a result, expand their own learning and development. Like many students, these participants were actively seeking experiences which increased their knowledge of global issues, fostered their appreciation of cultural diversity, and enhanced their capacity to interact with people from other cultures (Forsey et al., 2012; Jon, 2013; Spencer-Oatey, 2013). Although these goals are discussed most often as the personal growth aspirations of students who travel to undertake study abroad and international exchange experiences, it is unlikely that opportunities to travel are present for many of the Thai students in our study. However, the data presented here indicate it is possible for these competencies to be developed through global experiences on the students’ home campus, particularly, as the students reported that they had multiple liaison opportunities with visitors from various countries.
This supports the outcomes of Jon’s (2013) work with Korean domestic students purposively linked with international students visiting their home campus. The international education goals of domestic Korean students such as intercultural learning, personal growth, and expanded goals for the future were facilitated by the active promotion of meaningful relationships with international students on their home campus. As in Jon’s research, the data from this study indicate that the purposeful development of preparation activities and intercultural learning opportunities for domestic students can have a positive outcome for the development of intercultural skills for nontraveling students. In fact, the international visiting students can be considered an important resource in fostering intercultural learning and skills for domestic students and can potentially address the inequity in international education opportunities between traveling and nontraveling students.
The students who participated in this study reported a number of positive outcomes and attributed this in general to the opportunity to experience intercultural contact and connections. The work of Allport (1954) on the importance of frequent and in-depth contact between people of different cultures to foster harmony and reduce intergroup stereotyping and prejudice is relevant here. He highlighted that meaningful contact opportunities where all participants were able to engage in cooperative activities were more likely to lead to positive results for participants (Soria & Troisi, 2014; Spencer-Oatey, 2013). Subsequent research has supported Allport’s findings and identified that when structured opportunities to get to know each are provided, intercultural friendships can develop between individuals as a result of the intercultural contact. This highlights the effectiveness of integrating opportunities for interpersonal relationship building into all intercultural contact endeavors (Hewstone & Swart, 2011).
The contact between the Thai students and the Australian students in this study reflects many of the elements deemed necessary for positive intercultural experiences. As advocated by Hewstone and Swart (2011), the promotion of intentionally designed curricular and co-curricular activities that structure opportunities for interpersonal interactions and that foster “foundational attitudes of respect, openness and curiosity” (Soria & Troisi, 2014, p. 265) are included in the exchange process. The impact is experienced not just by traveling students but also by the host Thai students and their experiences reveal the presence of these attributes as well as a burgeoning confidence in communicating in a pressured environment.
However, Allport’s (1954) work also concluded that cross-cultural interactions were most likely to have a positive impact when participants were of equal status. The reflections of the Thai students in this study suggest that the expectations of visiting students were at times unrealistic and indicative of perceived power differentials. Jon (2012) found similar outcomes when examining the role of Korean students as hosts of international students from Western Europe. Several the Korean students identified that their role as “buddy” to international students was hard work, with many of their contributions being taken for granted and unappreciated.
Visitors’ high expectations of host staff and students to meet their needs are evident in the data from Thai students. Much of the pressure and stress of these expectations were invisible to the visiting students and unacknowledged in the context of the exchange. The dominance of Western models and the prioritization of Western students’ goals and aspirations are evident even in an exchange program that strives to embed mutuality and equity. The entrenched dominance of Western models and the focus on English as the language of exchange, functions to empower the visiting students at the expense of Thai hosts. Specific strategies such as sharing the load by working in pairs and providing specific orientation from local students who have experienced an exchange in Australia contribute to “levelling the playing field.” However, the findings from this project demonstrate that the benefits for Thai students are often accrued in proportion to the level of self-initiative taken, and as many of the participants shared, this requires great courage and some sacrifice—values that are not always noted or understood by the visiting exchange students.
Conclusion
Within dominant neoliberal contexts, higher education institutions may view internationalization through a range of economic and social lenses. The goals of internationalization can vary significantly, definitions of a “global citizen” can diverge, and universities’ role in promoting international education lacks explicit debate around the reasons for promoting “global graduates” (Leask & Bridge, 2013). The mutual benefits of exchange both for sending institutions and visiting students and for the host organizations, staff and students are not well documented, and the idea of genuine reciprocity in exchange receives scant attention in the internationalization discourse.
This article aimed to address that situation and explored an international student exchange program facilitated through a long-term reciprocal partnership between JCU and NRRU, from the perspective of students on the host campus. The findings reveal that international exchange programs that intentionally and purposefully create opportunities for host students to meaningfully engage with international students can promote the international education goals and aspirations of nontraveling host students as well as the traveling exchange students. However, these opportunities must be embedded in programs that acknowledge the expectations and subsequent workload placed on hosts and consciously interrogate assumptions of mutual benefit and equal status between parties.
Footnotes
Declaration of Conflicting Interests
The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.
Funding
The author(s) received no financial support for the research, authorship, and/or publication of this article.
