The Process of Cultural Competence in the Delivery of Healthcare Services: A Model of Care

Abstract

Several models of service care delivery have emerged to meet the challenges of providing health care to our growing multiethnic world. This article will present Campinha-Bacote’s model of cultural competence in health care delivery: The Process of Cultural Competence in the Delivery of Health-care Services. This model views cultural competence as the ongoing process in which the health care provider continuously strives to achieve the ability to effectively work within the cultural context of the client (individual, family, community). This ongoing process involves the integration of cultural awareness, cultural knowledge, cultural skill, cultural encounters, and cultural desire.

Get full access to this article

View all access options for this article.

References

Campinha-Bacote, J. (1996). A culturally competent model of nursing management. Surgical Services Management, 2(5), 22-25.

Campinha-Bacote, J. (1997). Cultural competence: A critical factor in child health policy. Journal of Pediatric Nursing, 12(4), 260-262.

Campinha-Bacote, J. (1998a). The process of cultural competence in the delivery of healthcare services (3rd ed.). Cincinnati, OH: Transcultural C.A.R.E. Associates. (Available from Josepha Campinha-Bacote, President, Transcultural C.A.R.E. Associates, 11108 Huntwicke Place, Cincinnati, OH 45241)

Campinha-Bacote, J. (1998b). Cultural diversity in nursing education: Issues and concerns. Journal of Nursing Education, 37(1), 3-4.

Campinha-Bacote, J. (1999). A model and instrument for addressing cultural competence in health care. Journal of Nursing Education, 38(5), 204-207.

Campinha-Bacote, J. (2001). A model of practice to address cultural competence in rehabilitation nursing. Rehabilitation Nursing, 26(1), 8-11.

Campinha-Bacote, J. , & Campinha-Bacote, D. (1999). A framework for providing culturally competent health care services in managed care organizations. Journal of Transcultural Nursing, 10(3), 291-292.

Campinha-Bacote, J. , & Munoz, C. (2001). A guiding framework for delivering culturally competent services in case management. The Case Manager, 12(2), 48-52.

Campinha-Bacote, J. , & Narayan, M. (2000). Culturally competent health care in the home. Home Care Provider, 5(6), 213-219.

10.

Campinha-Bacote, J. , & Padgett, J. (1995). Cultural competence: A critical factor in nursing research. Journal of Cultural Diversity, 2(1), 31-34.

11.

Campinha-Bacote, J. , Yahle, T. , & Langerkamp, M. (1996). The challenge of cultural diversity for nurse educators. Journal of Continuing Education in Nursing, 27(2), 59-64.

12.

Lavizzo-Mourey, R. (1996). Cultural competence: Essential measurements of quality for managed care organizations. Annals of Internal Medicine, 124(10), 919-921.

13.

Leininger, M. (1978). Transcultural nursing: Theories, research, and practice (2nd ed.). New York: John Wiley.

14.

Pedersen, P. (1988). A handbook for developing multicultural awareness. Alexandria, VA: American Association for Counseling and Development.

15.

Tervalon, M. , & Murray-Garcia, J. (1998). Cultural humility versus cultural competence: A critical distinction in defining physician training outcomes in multicultural education. Journal of Health Care to the Poor and Underserved, 9(2), 117-125.