Do ACGME Physician-Patient Communication Milestones Align With HCAHPS Patient Satisfaction Measures for Doctor Communication?

Abstract

Get full access to this article

View all access options for this article.

References

Centers for Medicare & Medicaid Services. HCAHPS survey. http://www.hcahpsonline.org/files/HCAHPS%20V10.0%20Appendix%20A%20-%20HCAHPS%20Mail%20Survey%20Materials%20(English)%20March%202015.pdf. Accessed November 19, 2015.

Medical.gov. Hospital Compare. https://www.medicare.gov/hospitalcompare/search.html. Accessed November 19, 2015.

Centers for Medicare & Medicaid Services. HCAHPS fact sheet. http://www.hcahpsonline.org/Files/HCAHPS_Fact_Sheet_June_2015.pdf. Published June 2015. Accessed November 19, 2015.

Accreditation Council for Graduate Medical Education. Common program requirements. https://www.acgme.org/acgmeweb/Portals/0/PFAssets/ProgramRequirements/CPRs2013.pdf. Accessed November 6, 2015.

Accreditation Council for Graduate Medical Education. Milestones. http://acgme.org/acgmeweb/tabid/430/ProgramandInstitutionalAccreditation/NextAccreditationSystem/Milestones.aspx. Accessed November 19, 2015.

Swing

Beeson

Carraccio

. Educational milestone development in the first 7 specialties to enter the next accreditation system. J Grad Med Educ. 2013;5:98-106.

Accreditation Council for Graduate Medical Education; American Board of Emergency Medicine. The Emergency Medicine Milestone Project. A Joint Initiative of the Accreditation Council for Graduate Medical Education and the American Board of Emergency Medicine. https://www.acgme.org/acgmeweb/Portals/0/PDFs/Milestones/EmergencyMedicineMilestones.pdf. Published July 2015. Accessed November 6, 2015.

Quigley

Martino

Brown

Hays

. Evaluating the content of the communication items in the CAHPS® clinician and group survey and supplemental items with what high-performing physicians say they do. Patient. 2013;6:169-177.

Wanzer

Booth-Butterfield

Gruber

. Perceptions of health care providers’ communication: relationships between patient-centered communication and satisfaction. Health Commun. 2004;16:363-383.

10.

Rimondini

Del Piccolo

Goss

Mazzi

Paccaloni

Zimmermann

. Communication skills in psychiatry residents—how do they handle patient concerns? An application of sequence analysis to interviews with simulated patients. Psychother Psychosom. 2006;75:161-169.