Abstract
Virtual exchange (VE) is an emergent but promising trend in course internationalization, which consists of using technology to interact and work with another class located in another city/country to develop digital skills and intercultural competence. After a VE project was implemented in a sports-related communication course, students reflected on their experience in a short paper or a video. This case study is a qualitative analysis of these 17 reflections. Despite some complications, students indicated they learned much about cultural differences and would be keen to repeat the VE experience.
Diversity and multiculturalism generate positive outcomes in a work environment, including a better employee experience, increased innovation and creativity, and an improved productivity, partly because a heterogenous group is more likely to look at a problem from different angles (Catalyst, 2020). As commerce and communication grows ever more global (Miño & Gibson, 2020), this multiculturalism that companies strive for should be discussed not only within a single nation (even one as diverse as the United States) but also from an international perspective. Indeed communication industries face globalization as a “strong” challenge (Kolotouchkina et al., 2020, p. 46), and the demand for media professionals who can communicate with people from various places in the world will likely increases (Miño & Gibson, 2020). Therefore, journalism and mass communication (JMC) educators should increasingly internationalize their curriculum. One way to do so is through virtual exchange (VE).
VE has indeed become an effective way to internationalize university curricula from home (Duffy et al., 2020; Ureta et al., 2021) in an inclusive manner (Verzella, 2018). As O’Dowd (2018) explains, the term VE is an “umbrella term” (p. 4)—other terms referring to VE may include Collaborative Online International Learning (COIL) or telecollaboration. Some slight variations may exist in practice between these terms, hence why VE could serve as an “umbrella term” to refer to the use of technology to interact and work with another group of learners located in another city or country (O’Dowd, 2018; Verzella, 2018). “Relevant to learners across all disciplines” (p. 2), VE projects “share common educational goals such as the development of transversal skills, digital literacies, intercultural awareness, and the ability to live and work together with people from other cultural backgrounds” (p. 19). Although successfully reaching these goals can be challenging, educators should attempt to include them as part of their courses, particularly in JMC as digital literacy and intercultural competence are crucial to a young professional’s success in today’s media industry (Whitehead et al., 2020). This case study is a qualitative analysis of American college students’ reflections following the implementation of a 6-week VE project with a university class in England. In a nutshell, American and English students collaborated in small groups to analyze media coverage differences between their two countries on a selected soccer-related topic. The purpose of this research is to identify recurring and emerging themes related to the project, its outcomes, and its impact from students’ perspectives.
History of VE and Literature Review
Although the term “virtual exchange” is more recent, its concept has existed for a few decades (Gouseti, 2013). International web-based school collaborations started in the late 1980s (iEARN, n.d.-b), and the creation of school partnerships is even older. In the 1920s, French teacher Célestin Freinet asked his students to create drawings and texts about the topic(s) of their choosing (Giordanengo, 2018; O’Dowd, 2007). After collective revisions in class, the student-author could give permission to publish their text and/or drawing in the “journal scolaire” (literally “school diary”), which was then used as a pedagogical tool to teach grammar, reading, and other fundamental subjects. As early as 1927, Freinet started mailing the journal scolaire to other French schools, and thus, partnerships flourished in French-speaking countries (Giordanengo, 2018). VEs descend from Freinet’s “méthode globale” (“global method”), but Freinet remains largely unknown in North America (Temple et al., 1994). An early American figure in such partnerships is psychologist G.W. Allport who, in the 1970s, put groups holding negative stereotypes of each other into contact to improve understanding and tolerance among them (O’Dowd, 2007). Then, during the Cold War in 1988, teacher Peter Copen created a nonprofit and made a deal with Moscow’s Soviet Academy of Sciences and the New York State Education Department to have teachers and schoolchildren from 12 American schools and 12 Soviet schools collaborate (iEARN, n.d.-b). The program expanded into seven countries within a couple of years, and now includes more than 30,000 schools in 140 countries (iEARN, n.d.-a).
We built a space where young people [. . .] who wanted to make the world a better place could connect with other kids in different countries and work together and get to know each other and experience their humanity . . . And at the same time, working on a project that made a difference. And that idea glued people together. And that is the real thrill. (Copen quoted in The MY HERO Project, 2013)
Like Freinet’s méthode globale or Allport’s social traveling, iEARN’s model, based on intercultural collaboration, challenges “the prevalent top-down, transmission model of education” (Helm, 2018, p. 7). The three also encourage students to take initiative and use collaborative critical inquiry to better oneself and others. In other words, they all require students to be actively involved in their own lessons.
VE as Active Learning
None, absolutely none of the major vital lessons are learned through scientific processes. It is by walking that the child learns to walk; it is by speaking that they learn to speak; it is by drawing that they learn to draw. We do not believe it is too much to think that such a general and universal process is just as valid for all education, including at school. (Freinet, 1968, pp. 12–13)
Freinet describes active learning, where lecture time is replaced—at least partly—by cooperative work and engagement with material, thus giving students responsibility for their learning (Förster & Rohn, 2015). The active learning concept has been around for at least 200 years (Beichner, 2014), though the term was not coined until 1991 by Bonwell and Eison (O’Malley, 2020). In an active learning environment, students play a central role in their learning process (Förster & Rohn, 2015; Hobbs et al., 2018), and that can be facilitated by technology (Shreffler et al., 2019).
Based on constructivism theory, which hypothesizes that we construct learning new ideas from prior knowledge and lived experiences, active learning requires students to interact with peers to generate new ideas, increase productivity, learn to manage interpersonal relations, and acquire a deeper understanding of the course material (Förster & Rohn, 2015; Johnson & Johnson, 2018). When student groups “work to enhance their own and their groupmates’ learning” (Johnson & Johnson, 2018, p. 62), their “cooperative efforts result in numerous outcomes that may be subsumed into three broad categories: effort to achieve, positive interpersonal relationships, and psychological adjustment” (p. 65). Therefore, strong communication skills are necessary (Kolotouchkina et al., 2020), and that is even more true in VE, as students interact “with others who may not share one’s language, worldviews, or cultural beliefs” (Schenker, 2018, p. 491). By its very nature as a tool to internationalize a curriculum (Duffy et al., 2020), VE promotes intercultural communication and multiculturalism.
VE as an Inclusive Pedagogical Practice
Many U.S. universities, perhaps even most, include global understanding as a core concept of their mission statement (Verzella, 2018). The most evident initiatives to teach students about intercultural competence and global awareness depend on student mobility, that is, foreigners studying in the United States or Americans studying abroad (Duffy et al., 2020; Verzella, 2018). These experiences expand students’ worldview, thus aiding their development as global citizens (Hachtmann, 2012). However, they benefit mostly socially advantaged students (Bilecen & van Mol, 2017; Bowen et al., 2019; Jager et al., 2019). That is why U.S. campuses have recently duplicated their efforts toward curriculum internationalization (Duffy et al., 2020), that is, internationalization at home (Ureta et al., 2021). Therefore, though “the current level of awareness of VE is not very high” (Jager et al., 2019, p. 23), VE projects are still starting to flourish, prompting O’Dowd (2018) to talk about a “mushroom-like emergence of virtual exchange initiatives” (p. 3) in academia.
With the internet occupying such an important place in society, American students are particularly needing this type of engagement with peers in other countries to develop multicultural skills. As Helen Lewis (2020) wrote, “sharing the internet with America is like sharing your living room with a rhinoceros. It’s huge, it’s right there, and whatever it’s doing now, you sure as hell know about it.” Some have argued this constitutes “digital colonialism” (Kwet, 2019, p. 7) as “a handful of US multinationals” (p. 6) now have power in foreign sovereign nations and “undermine local development, dominate the market, and extract revenue” (p. 7). English writer Tomiwa Owolade (2020) also recently denounced the issue: “When asked to analyze the experiences of black people in the United Kingdom, we now talk with an American accent” (para 1). Owolade further argued this does a disservice to “anybody who is truly committed to racial equality” (para 13).
Knowing that and considering current JMC students likely constitute a non-negligible portion of tomorrow’s online content creators, JMC educators have an additional responsibility to raise cultural awareness among their students. VE is one way to attempt to do so, but few publications focus on VE in JMC education. In 2018, Hobbs et al. had education and communication students from the United States and Germany collaborate on five learning activities about political propaganda. They found that VE projects can help media literacy as their students gained “greater awareness of the power of propaganda” (p. 166), particularly as students realized people’s “interpretation of propaganda is bound up with the particularities of local context and culture” (p. 163). Recently, two publications have discussed VE projects in skill-based JMC courses. First, Bowen et al. (2019) used Allport’s contact theory to create a VE project between two graduate-level international journalism courses in Australia and Pakistan. They concluded VE projects could provide important benefits to students, including “the opportunity to view the world from an unfamiliar perspective” (p. 62). Second, Ureta et al. (2021) discussed a VE journalism project involving five universities in Spain, Portugal, and Brazil. They presented details of their VE, which resulted in the production of multimedia projects, and emphasized the importance of interactivity in the classroom, which can help curve the many communication issues students faced. Although informative, these latest two VE projects did not involve any U.S. students, a population that must be examined considering the greatly facilitated-by-the-internet “imposing” of American views (Owolade, 2020) worldwide. With that in mind, this exploratory case study sought out to determine what U.S.-based students perceived to have gained from a VE project.
Method
A 6-week VE project was implemented between a sports communication course in the United States and a journalism capstone course in England. The VE project was planned in February and March 2020. The first meeting happened on Zoom with the instructors standing in front of their respective class. A webcam was set up in each classroom so students could see one another and the instructors explained the project together. Then, for about 40 min, students got in groups predetermined by the instructors, using Zoom, to get to know one another and explore potential topics of interest. Each group generally had one American student and two English students, but two groups included two American students instead and two English students. Over the next several weeks, students were to use class time to explore cultural differences between the U.S. and English soccer industries via the idiosyncrasies of the respective sports media, focusing on issues such as minorities’ representation, gender equality, and accessibility. However, an educators’ strike in the United Kingdom (Robinson & Weale, 2020) and the COVID-19 pandemic interfered with the project’s logistics as neither class was able to meet in person after two meetings. Still, students completed collaborative multimedia projects analyzing differences in how media treated a soccer-related topic of their choice in England and the United States. Then, American students reflected on their experience collaborating with their English counterparts in a video of at least 2 min or a paper of at least 500 words. Although soccer was used as a central topic for the VE project because one of the courses was a sports-focused course, the students did not have to address the sport itself in their reflection. Instead, they focused on the concept of the VE project and its objectives, that is, (a) explore cultural differences between the United States and England, (b) learn to work with peers from another country, (c) be able to critically analyze the impact of globalization on their domestic sports media industry, (d) evaluate the ethical considerations of international sports media, and (e) develop an ability to identify and respect cultural and linguistic differences to be more effective communicators and writers. Knowing that, the students addressed three main prompts in their reflection:
Describe your feelings, observations, and judgments about the VE experience.
What did you learn? What interfered with your learning? What improvements do you think you could have made?
Consider how the project’s objectives apply to your experience.
The 17 reflections were systematically analyzed for this case study following the five main steps of a thematic qualitative analysis (Corbin & Strauss, 2007; Creswell, 2013) used by previous scholars in various fields, including mass communication (e.g., Belair-Gagnon & Steinke, 2020; Coche & LeBlond, 2018). First, the researcher immersed in the data, then broke it down by identifying basic underlying themes before identifying concept (usually known as coding). This process was repeated for each unit of analysis (a single student’s reflection for this study) until saturation was reached, and quotes illustrating each coding category were identified.
Findings
Overall, analysis showed students were eager to network with fellow media students “across the pond.” Despite complications created by a strike in the British education system (Robinson & Weale, 2020) and the COVID-19 pandemic, students indicated they learned about cultural differences and honed skills they expect to use in the industry.
Learning About Cultural Differences
Most students reported being surprised at how different England was from the United States. They expected soccer to be bigger in England, but they thought English and American cultures were “not that altogether different.” The VE project opened their eyes to the idea that England is an entirely different culture, despite the shared history between the two nations. “England’s way of sports communications is very different than ours here in the US,” one student wrote. “The rules and restrictions seemed to be much stricter in the UK, and even the thought of going into a locker room after a game seemed ridiculous for our British counterparts.” This topic, which was discussed on the first day of the VE project as an ice-breaker, came back in several students’ reflections. They had assumed journalists’ locker-room access to be a universal truth and were shocked to learn British journalists “do not have this privilege,” that locker-room access is an American exceptionalism.
Differences in fans’ expectations were also pointed out, and that, students recognized, affected media coverage in each country. Soccer has grown tremendously in the United States in the past few years (e.g., Bell & Coche, 2020) and it is perhaps the most global sport on earth, but differences remain in how it is discussed in domestic media. “The popularity of the sport, along with the way it affects the local population play a huge part in the way even the article is written,” a student reflected. “US media cares more about a team’s results than analyzing factors that may or may not explain the team’s performance,” another said. Students were quick to notice how important winning is to Americans. One student reflected about Megan Rapinoe’s image, just a few months after the 2019 Women’s World Cup in France, during which she became the “signature element” of the U.S. national team (Bell & Coche, 2020, p. 13): “Many people outside of America view Megan Rapinoe as annoying.” In the United States, “there is a lot more people that support her because she is American and she is good on the field [. . .] People will support her because she is the best.” Another student drew parallels between wealthy teams in the United States and England: My transatlantic partners made it clear that Europeans, more specifically Englishmen, want to see their team built from within. The act of watching a player grow up and turn into a star for your team is part of the draw. When I explained the way that America views “buying success,” I went right to [the] New York Yankees. [. . .] They have the most championships, and they are always at the top of the payroll relative to other teams. Fans of the team have no issue with the spending, as the new free agents create excitement for the fans, and the wins create team pride.
Students concluded situations “can be seen and analyzed so differently depending on the country” because “different cultures view things in different ways.” Although soccer is the “global game,” they have come to realize it is “not only managed differently but also paid, broadcasted, and developed” differently across countries, which has allowed them to “develop an understanding of the international diversity in the coverage of soccer”: Almost all parts of the game business’ side have regional differences depending on the laws, geography, and demographics of varying nations. For example, for something as simple of walking into competition in the US, one would need to have certain international clearances to travel into the US, and sometimes players aren’t able to travel due to these circumstances. These are very important factors to consider when attempting to cover soccer on the international level.
Beyond those differences, students conveyed acquiring a new understanding of sport’s power to unite people. One student said, “Though we lived in entirely different parts of the country and world it was amazing to see the similarities and passion for sports come together.” A classmate explained further: “Some of the UK students weren’t even sports fans [. . .] and still, they understood the importance of soccer and they were excited about it.” The VE project helped students understand that some “topics that transcend continents and are shared around the world” allow people to connect as human beings regardless of differences. “It was pretty amazing to me how easily the game of football could bring people from all different walks of life together,” one student wrote. All these realizations fulfill, at least partly, several of the project’s objectives: The students not only explored but also learned to value cultural differences between the United States and England, as evidenced by their awe of sport’s power to unite. In turn, this also satisfies U.S. universities’ wish to increase their students’ global awareness and understanding, which can help one’s career (Hachtmann, 2012; Kolotouchkina et al., 2020; Miño & Gibson, 2020; Whitehead et al., 2020). In addition to that, students have also reported the VE project helped them develop other workplace and life skills.
Honing Life Skills
Communicating across cultures
A common topic in all reflections was the challenge of communicating across cultures. All students spoke English, but several were “surprised” to note language differences. For instance, one group ran into an issue when a member said “let’s table it” in a meeting. In American English, that phrase indicates the group will postpone talking about an item, but it means the exact opposite in British English (put it on the table for immediate discussion). “Sometimes, they didn’t understand us, I didn’t understand them because we use different little phrases,” the student described. These “obstacles” had to be overcome, allowing students to gain a new perspective on “the importance of good communication” and, by extension, one student said, “we really diversified our thinking.”
Before the VE project started, students received some basic training on how to schedule Zoom calls so they could create group meetings with their groupmates in England. In the end, most groups used social media to connect instead. Except for one student who thought “Zoom was a great tool to be able to connect and communicate,” the others thought the software was “overly complicated,” particularly compared with the familiar social media at their disposal. Most used Facebook-owned Messenger or WhatsApp to exchange messages and conduct video calls within the same space—“Through this experience, I learned how effective being connected to social media is.” So, though students were forced to learn how to use Zoom before the end of the VE project (when the semester transitioned to online classes because of the COVID-19 pandemic), they had found a way to troubleshoot their initial issues with the app, by switching to social media. And that solved other logistical issues in the global collaboration as everyone was forced home a couple of weeks into the project.
Dealing with the logistics of a multicultural collaboration
Beyond communication issues, scheduling challenges arose “because they’re on different time, they have different schedules than us.” Through the VE experience, students have come to appreciate that “time changes are tough,” which will help them in the workplace when they have to collaborate with colleagues abroad or even in other U.S. time zones. Once again, social media platforms helped students conduct some of their work asynchronously: I struggled to find time to connect with my partners outside of class due to my schedule with work and other morning commitments. This was one of the biggest factors that led to us communicating over email and Facebook Messenger more.
Finding solutions to these issues encouraged students to analyze a situation on their own before taking action. “We, as a class, had to constantly adjust to new timelines as different events transpired,” one student described referring to the U.K. strike and the COVID-19 pandemic. And that—along with the project they completed—encouraged them to “think critically” about the world and “to see different perspectives.” They also “learned how to stay patient and not get frustrated” to “get this project going and do what I have to do,” and they were able to “take away new ideas on how to generate content in new mediums and the impact of framing of ideas in the sports media industry.” Although several students expressed the wish that they had “just taken on more of a leadership role” or “taken control sooner,” only one student conveyed they could not fix some of the issues, as they experienced communication difficulties from the first VE day to the last.
Another “valuable” lesson from the VE project was students’ awareness of “how important it is to be on the same page as those who you are working with.” As one wrote, “this seems like common sense, but I feel that there is an importance in striking a balance between being friendly and getting down to work,” and it took time for most groups to find that balance. They wanted to get to know one another before working on the project—they had had a little over half an hour to introduce themselves and chat the first time they met. In the professional industry, colleagues do not necessarily get much time to get to know one another on the front end; relationships are built with time, so students were encouraged to keep in touch with one another even after the VE project ended. However, external factors, as explained below, affected students’ capacity to build the foundations of a long-term friendship or work relationship.
Rising above external difficulties
The VE project took place in Spring 2020, so unique external challenges severely affected it. First, tens of thousands of university workers went on strike in the United Kingdom (Robinson & Weale, 2020) as the VE was getting underway in February 2020. As a result, English students no longer met as a class, and some seemingly used the opportunity to try to stop working on their school work altogether. Second, the COVID-19 pandemic forced most universities to transition to online teaching in March 2020, which added mental health challenges for instructors and students alike (Lischer et al., 2021), partly because of the unexpected nature of this transition and the last-minute upheaval of lessons that logically ensued. But the students rose above the challenges to still “enjoy” the experience and recognize the value of VE. “As things started getting messed up it became harder to communicate with them [. . .] I wouldn’t blame this happening on the concept of the project.” Instead, students blamed the uniqueness of that semester: the “pretty cool,” “interesting,” and “promising” idea “kind of backfired because of all the things happening at the moment.” Although the logistics and original communication channels of the project were negatively affected by the strike in the United Kingdom and the pandemic, students found new ways to communicate with their counterparts as addressed above. Yet, students continuously managed their feelings as external factors “interfered” with the project. One student wrote VE was an exciting and unique idea that was going to make this class especially memorable. Unfortunately, it did not quite work out like that. Obviously, through no fault of our own, the university staff in England went on strike which greatly affected collaboration efforts. This had a huge impact on my feelings and judgements of it.
Before starting even, some students expressed enthusiasm at the prospect of collaborating with a class overseas (e.g., “I was really excited about it at first”; “At first, when it was introduced to me in the class, I was unbelievably excited”), while others were anxious about it (e.g., “At the start I was nervous because they were strangers”; “I was definitely a little nervous about connecting with British students I had never met before. I was afraid it would be awkward and it would be hard to connect with them”). All of them agreed that a soft start allowing them to get to know one another (“learning about things they do in their free time and what their school life is like”) was a good way to make everyone “more comfortable to exchange in conversation.” And even if the experience proved “difficult,” it was also worth it because “the project is an eye-opener.” Consequently, several students expressed their willingness to “do it again” in another class, and one student expressed interest in traveling abroad for the first time: Overall, it really is a great project and I appreciate you for developing a relationship with [English university]. [. . .] I’m proud of the transatlantic analysis that we were able to develop and some of the relationships that I was able to build with kids across the pond. Hopefully when this [COVID-19 crisis] is all over, I’ll be able to go there.
Conclusion
Through this exploratory case study, the author sought to determine the outcomes gained from a VE project, as told by students. Before drawing conclusions, it is important to recognize the major limitations of this article: Only one side (as English students’ thoughts were not included in the data) of one single VE project is represented in the data. Therefore, even with 17 reflections, the sample size can be considered small. However, it is adequate for a case study and still provides valuable introductory insight into students’ perceptions about a VE experience. Another, more minor, limitation is the fact that the VE project was conducted with fellow English speakers. Although local phrases in the language created some confusion, students were largely able to communicate with each other without the need for any translation tool. That would not be the case of every VE project as discussed by Ureta et al. (2021) whose students spoke either Spanish or Portuguese, and thus communicated in English as a common language instead. However, sharing English as their main language in college also caused U.S. and English students to have low expectations when it comes to cultural differences, and they were “surprised” to notice many more differences than expected.
From the reflections, most students seem to have realized that a country like England, which has arguably had tremendous influence on the current U.S. culture, is its own society with its own set of rules. This goes back to constructivism theory (Woo & Reeves, 2007): Through a social interaction and collaboration, students corrected and added to their prior knowledge to gain a deeper meaning and understanding about the world. Like Bowen et al.’s (2019) Australian and Pakistani graduate students or Larrondo Ureta et al.’s (2021) Ibero-American undergraduate students, the American students who participated in this VE project learned to look at a topic from another (in this case, non-American) perspective. As our society and the media industry grow more global (Miño & Gibson, 2020), instructors should strive to internationalize their courses, particularly in the United States considering the concept of American imperialism (Kwet, 2019). With “a handful of US multinationals” dominating the online environment, the internet is mostly flooded with American culture so Americans are more likely to assume their culture is “the default state of humanity” (Lewis, 2020). As educators, our responsibility is to teach our students that is not true, and the VE project seems to have been successful in this endeavor.
Despite the difficulties, students showed eagerness toward VE in general. The instructors had explained this was their first attempt at such a project, and though “frustrations” added up, the students grew increasingly gracious and flexible while remaining curious, all qualities reflecting critical thinking skills (Duffy et al., 2020). They also gained social and communication skills that can be used not only in a virtual environment but “in real life” as well. Accordingly, VE provided students with “a global view and experience that isn’t presented very often,” as one of them phrased it. The VE project helped students foster an interest in global engagement and a better understanding of intercultural communication. Thus, they increased their multicultural competence and are thus better equipped to face a global work environment. Although VE can be time consuming for instructors (Duffy et al., 2020; Jager et al., 2019; Verzella, 2018), this case study suggests it is a worthy pedagogical endeavor to increase students’ interest toward international engagement and understanding of cultural diversity.
Footnotes
Declaration of Conflicting Interests
The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.
Funding
The author(s) received no financial support for the research, authorship, and/or publication of this article.
