Book Reviews : Communicators Guide: For Federal,State,Regional,and Local Communicators. Marci Hilt. Washington,DC: Federal Communicators Network,2000. 64 pages

Federal Communicators Network (www.fcn.gov).

Lutz, W. (1996). The new doublespeak: Why no one knows what anyone's saying anymore. New York: HarperCollins.

Neu, C.R. (1999). Sending your government a message: Email communication between citizens and government. Santa Monica, CA: Rand.

Shuy, R.W. (1998). Bureaucratic language in government and business . Washington, DC: Georgetown University Press.