Home Infusion: Pharmacy Case Study

The goal of all home infusion caregivers is to ensure that the patient and family have all of the information and supplies necessary to independently administer home infusions in the absence of a nurse. After-hours deliveries of medication or supplies are sometimes required, which is a costly activity for the home infusion industry. To better control expenses, this organization studied the reasons for generating after-hours deliveries and found that inadequate communication was the primary cause of these visits. Through ongoing tracking and benchmarking, this organization was able to improve its performance by decreasing the number of after-hours deliveries and to increase the satisfaction of staff and clients.