Abstract
This study proposed an Environment-Based Design (EBDEA) to develop a draft of information literacy assessment criteria (ILAC), to improve the efficiency of developing ILAC. The approach is validated using two methods. Firstly, a case study is conducted to create ILAC for K-12 students by the EBDEA, resulting in four first-tier and 21 s-tier criteria. These were compared with the ILAC from the International Association for Evaluation of Educational Achievement (IEA). The comparison revealed a high degree of consistency between the two sets of ILAC, with the EBDEA-generated ILAC including several additional items that are integral to the criteria but absent in IEA's version. Subsequently, expert evaluation was employed to affirm the effectiveness of the EBDEA, with the majority of experts expressing satisfaction with the ILAC developed via this method. The findings indicate that EBDEA is an efficient approach for developing ILAC, requiring less time and fewer human resources.
Keywords
Introduction
Information literacy is a crucial competency for the twenty-first century (Doyle et al., 2016; Henkel et al., 2018; Joseph et al., 2018; Jun et al., 2014; Naito, 2019; Tewell, 2015), which involves the effective use of a variety of information tools and key information resources (Zurkowski, 1974). Information literacy competence and skills are critical contributors to workplace efficiency and success (Tachie-Donkor & Ezema, 2023). Researchers have pointed out that information skills are essential for locating accurate information, and beneficial for high-quality decision-making (Raeis et al., 2013). Rader (1990, 2019) regarded information literacy as the foundation of skills and knowledge vital for lifelong learners. Given its impact on nearly every individual in aspects of life, work, and education, developing appropriate Information Literacy Assessment Criteria (ILAC) is essential for effective educational programs that foster excellence in students’ information literacy (Aliyyah et al., 2020; Bachen et al., 2018; DeLuca et al., 2016; Skedsmo & Huber, 2021).
ILAC refers to the set of standards and measures used to assess an individual's ability to seek, evaluate, use, and create information effectively. These criteria are grounded in academic research and theoretical frameworks that define the essential components of information literacy. ILAC typically covers several dimensions, including awareness of information, use of information, and understanding of legal and ethical issues related to information (Shi et al., 2018). The general process for developing ILAC involves five steps: (1) a researcher panel identifies the objectives and targets of the information literacy assessment; (2) the researcher panel collects information from an expert panel to draft the initial version of ILAC; (3) the expert panel assesses the draft criteria using methods like Delphi, Analytic Hierarchy Process (AHP), and Data Envelopment Analysis (DEA); (4) the researcher panel refines the ILAC draft based on expert feedbacks and comments; and (5) the researcher panel concludes the final results when the experts reach a consensus on the effectiveness of ILAC.
According to the general process to develop the ILAC, it is found that the construction of the initial draft of ILAC is pivotal to subsequent stages. The first draft determines the overall structure and thus the quality of the final ILAC. However, the first draft of ILAC is currently created by the researcher panel based on their expertise and with the help of the experience and knowledge of the expert panel. The success of this process relies significantly on three factors: (1) if the researchers can quickly and accurately collect the necessary information from the expert panel; (2) if experts can provide effective evaluation and feedback in the evaluation stage; and (3) if the researcher panel can make effective use of the expert evaluation and feedback to improve the draft of ILAC. Thus, it is essential to investigate how the researcher panel can effectively gather information from the expert panel and other pertinent sources to develop the ILAC draft.
This paper utilized the Environment-Based Design (EBD) methodology (Zeng, 2004, 2015) to construct the initial draft of ILAC to efficiently and effectively help researchers collect information from experts and other reliable sources. The EBD methodology guides the recursive collection of necessary information during the information-gathering process (Yang et al., 2023; Zeng & Cheng, 1991). Unlike experience-based methods, EBD utilizes domain-independent question-asking and answering algorithms and templates to collect information (Zeng, 2015). EBD categorizes the environment into human, built, and natural components (Zeng, 2015). Consequently, the EBD-enabled approach (EBDEA) enhances the objectivity of outcomes, reduces reliance on experts, shortens information collection time, lowers development costs, and boosts the efficiency of developing ILAC. The EBD methodology has proven its versatility across a wide range of applications, including KPI development (Wang et al., 2024), system evolution analysis (Razavi et al., 2024), policy and criteria design (Chen et al., 2022; Du et al., 2023), literature review methods (Mohammadi et al., 2024), process analysis (Yang et al., 2022), natural language process (Cheligeer et al., 2023).
The rest of the paper is structured as follows: Section 2 outlines the detailed process of the EBDEA in the case of constructing a draft of ILAC for K-12 students in China and validation of the EBDEA. Section 3 presents the EBDEA's results to develop ILAC and the effectiveness validation of the EBD approach. In Section 4, the designed ILAC and the development efficiency are compared with the well-known criteria from the International Association for the Evaluation of Educational Achievement (IEA) (Fraillon et al., 2013). Finally, the conclusion of this study is provided in Section 5.
Methods
There are two parts in the methods section: the construction of an ILAC and the validation of the designed ILAC. Firstly, the EBD methodology was utilized in the construction process to develop criteria for the effective assessment of information literacy among K-12 students in China. Subsequently, the Delphi method was employed to validate the developed ILAC using a questionnaire distributed to experts in related fields, thereby refining the assessment criteria and validating the EBDEA. The overall process of developing the ILAC using the EBDEA is depicted in Figure 1.

The overall process to develop the ILAC by the EBD-enabled approach.
From a design perspective, if we consider the information literacy assessment to be the product, then the ILAC is part of the environment. One of the three main activities in the EBD methodology, environment analysis, is therefore used to develop the ILAC.
Developing the Draft ILAC by EBD
The construction of an ILAC draft for K −12 students in China is chosen as the case study to illustrate the development process through the EBD methodology. One participant, hailing from a university in Central China with proficient training in information literacy assessment and a strong grasp of the EBD methodology, used this approach to develop the ILAC for K-12 students in China. The environment analysis consists of the following steps: 1) Recursive object model (ROM) diagram creation; 2) Question generation; 3) Question answering; 4) Output the ROM diagram into ILAC.
ROM Diagram Creation
The creation of the ROM diagram stems from the design problem statement, which is to describe the objective of environment analysis (Wang & Zeng, 2009). The design problem statement is summarized as “to develop criteria for effective assessment of information literacy of K-12 students by using EBD approach”.
ROM, which breaks down a sentence into individual words, is a graphic language that conveys the semantic information embedded within a natural language-based design problem description (Zeng, 2008). The ROM diagram consists of two objects and three relationships, as shown in Table 1 (Zeng, 2008, 2015).
Symbols in ROM.
Following the design problem statement, the information is transformed into two types of graphic symbols. The first type represents the types of objects, including “criteria”, “assessment”, “literacy”, “students”, and “approach”. The second type of graphic symbol represents the relationship between objects. In addition to connection, the other two types of relationships among the objects are identified: constraint relation: “for”, “effective”, “of”, “information”, “K-12”, “by”, “EBD” and predicate relations: “develop”, “using”. Using these graphic symbols, the objects and relations are connected, resulting in the ROM diagram of the problem statement, as shown in Figure 2.

Environment analysis: the ROM diagram of problem statement.
Question Generation
This step involves asking the right questions based on a question template (Wang & Zeng, 2009). The objects of generating questions include the components and relationships in the ROM diagram. According to the ROM diagram, it is evident that the components “literacy” and “assessment” have the most undefined constraint relations, indicating that “literacy” and “assessment” are the most critical components. Based on the question-generating strategy (Zeng, 2020), the generic questions regarding the objects constraining the critical components of “literacy” and “assessment” should be defined first, followed by the 5W1H (who, what, why, when, where, how) questions to further understand the objects “student” and “develop”, and then “literacy” and “assessment”. The questions for each object are listed in Table 2.
Questions for the Objects Analysis.
Question Answering
After asking the questions, answers should be provided according to the guidelines to supply sufficient and necessary information at that moment (Zeng, 2015). The answers can be sourced from external resources, such as the internet, dictionaries, and knowledge bases (Wang & Zeng, 2009; Zeng & Gu, 1999). A comprehensive answer to a “what” question should cover the definition and lifecycle of the queried object. It is important to note that all the answers are derived from literature published before 2013 to maintain consistency with the external social environment accessible to the experts who developed the IEA's ILAC. This design lays the groundwork for validating the effectiveness of the EBD methodology. The answers to the questions are collected, as displayed in Table 3.
Answers to Questions in Table 2.
For a clearer understanding, the ROM diagram can be updated with the following definitions:
- Information literacy is the ability to use information knowledge to realize when we need information, identify and define, determine, find, create, understand, organize, analyze, interpret and evaluate, communicate and present, utilize, preserve, store, reuse, record, and archive, dispose of, safeguard information ethically and morally. Students with no experience in information literacy will develop criteria to assess the information literacy level among students. - Criteria are the rules or principles for evaluating or testing information literacy levels. - Educational students will design the criteria using the EBD approach when educational institutions and organizations need to evaluate the information literacy levels of K-12 students. - The development of criteria includes considering design, manufacture, sales, transportation, use, maintenance, and recycling. - An assessment is deemed effective if it is efficient, satisfactory, and economical to use. - Information is knowledge communicated or received concerning a specific fact or circumstance. It includes creation and receipt, storage, distribution and transmittal, access and use, maintenance, disposition, and destruction of information.
The procedure of ROM diagram creation is then applied in this part. After all the questions are answered, the ROM diagram is updated. If a design problem is still considered undefined, sections 2.1.1 to 2.1.3 should be repeated to clarify the design problem. This recursive process continues until no new questions arise, ultimately in a merged ROM diagram with a satisfying problem description. The merged ROM and corresponding new questions will be provided in Section 3.
Output the ROM Diagram into ILAC
The ROM diagrams reveal the relationships between objects. Based on these relationships, the hierarchical structures of the objects can be represented. Consequently, the ILAC can be developed from the final merged ROM diagram.
Conventional Way of Developing ILAC using the Delphi Method
The Delphi method is a structured, iterative, anonymous, yet effective approach for forecasting by converging on a possibility value through the feedback mechanism of multiple rounds of questionnaire results, based on experts’ opinions and judgments regarding complex issues or problems (Khodyakov et al., 2023; Linstone & Turoff, 2011). The objective of the Delphi method is to achieve a consensus among experts on a specific topic or issue while accommodating diverse perspectives and opinions.
The process of conducting a Delphi study typically involves the following steps: (1) Selection of panelists: A diverse group of experts or stakeholders is selected to participate in the study. The panelists should have relevant experience and knowledge of the topic or issue being studied. (2) Development of questionnaires: A series of questions or statements are developed and tailored to the specific topic or issue. The questions should be objective, neutral, and open-ended, allowing for diverse perspectives and opinions to be expressed. (3) Distribution and collection of responses: The questionnaires are distributed to the panelists and collected for review after each round. Typically, multiple rounds are conducted to allow for time for participants to consider their responses and provide feedback on the previous round's results. (4) Analysis and feedback: The collected responses are analyzed and summarized, typically in the form of group discussions or reports. The results are then provided back to the panelists for their review and feedback on the next round's questionnaire, and (5) Iterations and consensus building: The process is repeated until a consensus is reached among the panelists or a predetermined number of rounds has been completed. Depending on the specific objectives of the study, the final results may be used for decision-making, policy development, or other purposes.
The Delphi method is a useful tool for obtaining expert opinions on complex topics or issues that require a broad range of perspectives and inputs. It allows for anonymous participation, reduces personal bias, and provides a structured process for generating consensus among experts. A well-known criteria designed by IEA was used to assess student's level of information literacy.
Validation of the Initial Draft of ILAC
To verify the effectiveness of the EBDEA, the designed ILAC is compared with the IEA's. Additionally, a questionnaire was developed from the initial draft of ILAC (see Appendix B) and sent to 20 experts via email to gauge their satisfaction with each criterion. These experts included local university lecturers and doctoral students whose research focused on information literacy and its assessment. A five-point Likert scale was employed, ranging from “1 = very dissatisfied” to “5 = very satisfied”. Experts returned their completed questionnaires by email. Data analysis could be presented numerically or graphically.
Results
Draft ILAC by EBD
Updated ROM Diagrams, Questions, and Answers
The responses from Table 3 were integrated into the ROM diagram shown in Figure 2, resulting in the updated ROM diagram in Figure 3. To clarify undefined objects in Table 3, more questions were asked, and the questions and answers were described in Appendix A. These responses were incorporated into the ROM diagram in Figure 3, leading to the final ROM diagram depicted in Figure 4.

The updated ROM diagram.

The final ROM diagram.
Formation of the ILAC
We simplified the final ROM diagram aiming to have a better review of the main structure, as shown in Figure 5. The hierarchical structure of ILAC can be represented, as shown in Figure 6. Thus, the final version of the designed ILAC was shown in Table 4.

Simplified final ROM diagram.

The hierarchical structure of ILAC.
The Designed ILAC.
Validation
Comparison of the Designed Criteria Contents
A comparison of ILAC designed by the IEA and EBDEA is conducted, as shown in Table 5.
Comparison of ILAC Designed by the IEA and EBD-enabled Approach.
The ILAC designed by IEA includes two first-tier criteria and seven second-tier criteria. While the ILAC developed by the EBDEA includes four first-tier criteria and 21 s-tier criteria. It was found that most criteria designed by the IEA were included in the ILAC created by the EBDEA. The EBDEA also leads to new items (e., g. information awareness, and ethics of information) that do not exist in that of the IEA. Thus, we can conclude that the criteria created by the EBDEA are more complete than those designed by the IEA.
The Results of the Expert Questionnaire
A questionnaire with 21 items was used to assess experts’ satisfaction with the ILAC designed by the EBDEA. The results are shown in Table 6.
Descriptive Statistics of the Questionnaire.
The results showed that social responsibility (M = 4.90) was the highest-scoring criterion while understanding (M = 4.05) was the lowest-scoring criterion. Experts’ satisfaction with information security awareness showed an overall mean of 4.85, with the same score between criteria: Use (M = 4.85, SD = 0.35) and Legal use (M = 4.85, SD = 0.47). Critical awareness (M = 4.80, SD = 0.39), Evaluate (M = 4.80, SD = 0.39), and Create (M = 4.80, SD = 0.39) were with the same mean. Overall, the mean scores of each criterion were greater than 4.0.
As we know, the ILAC designed by the IEA has been widely recognized in education around the world, with more than 20 countries using this ILAC to assess students’ information literacy, such as Belgium, the Czech Republic, Denmark, Finland, Germany, Norway, Slovenia, and Spain. Therefore, we expected the ILAC developed by the EBDEA to be as similar in content dimensions as possible to the ILAC developed by the IEA. Although the satisfaction of experts with the ILAC is not the same, the ILAC that we developed using the EBDEA has been recognized by more than 20 experts professors, and doctoral students related to information literacy research. It also verifies the effectiveness of ILAC developed by the EBDEA.
Discussion
Comparison of Results from the IEA and the EBDEA
According to the comparison, it was found that the ILAC designed by EBD-enabled is more comprehensive than those designed by the IEA. Specifically, according to the first-tier criteria, the ILAC designed by the IEA is derived from the perspective of information skills and information knowledge. In contrast, the ILAC designed by the EBDEA encompasses four distinct aspects: (1) information awareness, (2) information knowledge, (3) information skills, and (4) ethics of information. Notably, information awareness and ethics of information are new additions in the EBDEA-designed ILAC, absent in the IEA's framework. This discrepancy may be attributed to the premise that information awareness and ethics are particularly critical in the information age. Awareness, as defined by Dourish and Bellotti (1992), involves an understanding of others’ activities and the context of those activities. As a subset of awareness, information awareness is a student's sensitivity, judgment, and insight into information literacy education, which is an essential skill and a key component of literacy education (Arnborg et al., 2000; Jacxsens et al., 2024). This finding aligns with prior studies (Lei, 2015), highlighting the importance of information awareness in assessing students’ information literacy. The ethics of information, defined by Moor (2010), involves analyzing the nature and societal impacts of information, along with formulating and justifying policies for ethical information use. The ethics of information plays an important role in sustaining a country's social order and cultivating skilled professionals (Luciano, 2010). Thus, incorporating ethics of information into the ILAC for K-12 students is essential, a finding supported by previous studies (ACRL, 2000; Lei, 2015).
In terms of second-tier criteria, the results show that almost all of the IEA's assessment criteria are incorporated into the EBDEA-designed ILAC, with the exception of information transformation. Transformation involves changing information into a different form, a criterion implicitly addressed in the ‘integrate’ aspect of the EBDEA-designed ILAC. During integration, information must first be transformed into a uniform format. The similarities and differences in criteria will be further detailed in subsequent sections.
Regarding information skills, the EBDEA introduced new criteria, such as ‘identity, locate, integrate and review’. Identification is crucial for accessing precise information to address problems (Xu et al., 2021). It includes identifying a search topic or question, defining it with simple terminology based on information requirements, and identifying key concepts and terms to formulate focused questions (Gerck, 1998). This information skill offers K-12 students clear guidance in finding pertinent information and solving problems. Locating is essential for retrieving vital information (Cooke, 2002), determining the nature and scope of the required information, devising strategies for locating information, and selecting appropriate media and information sources (Aldahdouh, 2021). However, this skill is often overlooked by researchers.
Integration is another important information skill, requiring both cognitive and technical capabilities from an information literate student (Markauskaite, 2007; Mbandje et al., 2023). Cognitive capabilities enable a student to summarize, compare, and contrast information (Tang et al., 2021), while technical capabilities enable manipulation of this information using various tools (Ahmadi et al., 2007; Zahay & Handfield, 2004). Essentially, K-12 students with advanced information literacy can obtain more comprehensive information to resolve issues by synthesizing various sources. Additionally, they can merge their knowledge to reorganize, process, and integrate old and new information for practical application.
Reviewing information is another important step for K-12 students to acquire accurate knowledge (Lewis, 2000; Rahmaningrum & Oktaviana, 2020), which is often overlooked by other information literacy assessments. When obtained information does not entirely solve a problem, learners should merge it with the information search strategy (Bachelor, 2010), and then re-evaluate the nature and extent of the required information by reviewing the initial information needs and clarifying, revising, or refining the questions.
In summary, the EBDEA-designed ILAC is deemed more comprehensive based on this comparison. Moreover, it is apparent that the criteria satisfy the demands of modern society for evaluating and enhancing information literacy levels.
The Efficiency of the Designed ILAC
Efficiency refers to the ability to reduce the amount of used resources such as materials, energy, effort, money, and time in accomplishing a task or producing a desired outcome (Coelli et al., 2005; Tamburino & Bravo, 2024). This study demonstrates that the process of designing initial criteria to evaluate the information literacy of K-12 students using the EBDEA is more efficient than using the Delphi method.
This efficiency is primarily due to the EBDEA's capacity to facilitate quick and precise information collection from experts. Consequently, experts can leverage their experience to provide more effective evaluations and feedback. Following feedback receipt, the researcher panel can promptly and accurately draft the initial ILAC, thereby reducing the development time. For instance, the ICILS 2013 Technical Report (Fraillon et al., 2013) indicates that designing assessment criteria took approximately one month. In contrast, our team completed the criteria design in just two weeks, half the time spent using the Delphi method.
Furthermore, the recursive logic of the EBD methodology can also expedite the development of the ILAC. The EBDEA provides a structured, step-by-step procedure guiding designers throughout the environment change process (Sun et al., 2011; Zeng, 2011). If the initial criteria do not meet design objectives, researchers can revert to the question-asking stage and revise questions until experts are satisfied with the ILAC. This flexible yet structured process of criterion modification is advantageous for efficient assessment criteria design. Similar results were noted in Pan's research (2013) on developing key performance indicators, reinforcing the EBDEA's utility and efficiency in criterion design. Conversely, encountering issues in the initial ILAC design phase using the Delphi method would require substantial time for reflection, questionnaire revision, and expert selection. Moreover, reaching a consensus on final information literacy criteria demands a significant investment of time from experts.
Additionally, the EBDEA relies less on expert input. Traditional methods often derive initial ILAC from the brainstorming of 15 to 50 experts, which can be susceptible to bias. In contrast, the EBDEA's approach to developing ILAC is grounded in environment analysis, rendering it more objective, comprehensive, and holistic. In our study, only two postgraduate students participated in designing the assessment criteria, indicating that an individual proficient in the EBDEA and literature search techniques can effectively use this methodology to develop ILAC for K-12 students. For instance, Pan (2013), a master's student at Concordia University, developed key performance indicators for a department utilizing the EBD Methodology. In conclusion, anyone with mastery of the EBDEA and basic literature retrieval skills can apply the EDB method to develop and design assessment criteria or other products. In summary, the EBDEA not only facilitates the design of a more comprehensive ILAC but also requires less time and fewer human resources.
However, it should be noted that there are some difficulties and challenges when using the EBD method in designing the ILAC. On one hand, a thorough understanding of the EBD method is necessary before application, along with substantial time dedicated to reading literature related to information literacy. Only with a complete grasp of the EBD method and a whole picture of information literacy can subsequent efforts be meaningful. On the other hand, when collecting documents to answer generated questions, one must ensure the documents are current complete. It is believed that appropriate and scientific responses to these questions are integral to subsequent work.
Conclusion
In this paper, the EBDEA was used to develop the initial draft of ILAC aimed at helping researchers collect information effectively from experts. A case is carried out to develop criteria for the effective assessment of information literacy of K-12 students in China by the EBDEA. The initial draft of ILAC was constructed following the procedure of environment analysis - the first activity of the EBD methodology. The effectiveness of the EBDEA was validated by comparing the ILAC designed by the IEA and the EBDEA and expert evaluation. The results show that the EBDEA not only can design comprehensive criteria and develop new items, but also requires less time and fewer human resources.
While this research has significant implications, it also has limitations. Only the initial ILAC for K-12 students was designed in this study, rather than a complete ILAC. Although this work provided a starting point for designing ILAC, it may not encompass all assessment processes. Future studies should continue to utilize the Delphi method to develop a complete ILAC. Further, the design of assessment tools for information literacy will be encouraged to evaluate the information literacy levels of students.
Footnotes
Acknowledgments
The authors would like to thank Dr. Jaemun Sim for his suggestions about the structure of the paper.
Ethical Approval
No human ethics approval was required for this paper.
Authors’ Contributions
YS and YZ proposed the idea, developed the framework, supervised the project, and wrote the paper; SW conducted the case study, implemented the research, and wrote the paper; JY developed the framework and wrote the paper; YD conducted the case study and wrote the draft. All authors read and approved the manuscript.
Funding
The work was supported by the Key Project of National Education Scientific “13th Five-Year Plan” in 2020, Research on the Connotation, Standard and Evaluation System of Student Information Literacy (Grant number: ACA200008).
Declaration of Conflicting Interests
The authors declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.
Code Availability
Not applicable.
Data Availability Statement
Data sharing not applicable to this paper as no datasets were generated or analysed during the current study.
Author Biographies
Appendix A
A list of more generated questions and answers
No.
Questions
Answers
Information
1
What are creation and receipt?
The sources of information, which are divided into internal origination and external origination.
2
Why is it necessary to create and receive information?
To access the information source.
3
How does a user create and receive information?
The attitudes towards information, awareness of information requirements, participative awareness of information, the information requirement awareness, the ability to create and identify information, and obey the ethics and laws surrounding that information.
4
What is storage?
The places where any form of information is stored.
5
Why store information?
To find the places for storing information.
6
How is information stored?
The attitudes towards information and the ability to store information.
7
What are distribution and transmittal?
Processes involved in getting the information to locations where it can be accessed and used.
8
Why is information distributed and transmitted?
To find the locations where the information can be assessed and used.
9
How should the information be distributed and transmitted?
The attitudes towards information, the ability to locate, share and communicate information, participative awareness of information, the ethics and laws regarding the information.
10
What are access and use?
Converting the data from one form to another.
11
Why access and use information?
To convert the data to the form that people require.
12
How can a user access and use information?
The attitudes towards information, the ability to access, understand, integrate, manage, review, evaluate, and use information, critical awareness of information, and the ethics and laws regarding the information.
13
What is maintenance?
The management of information, including processes such as information filing, archiving, retrieval and transfers, as well as changing the classification of information as its value, relevance, or validity changes.
14
Why should the information be maintained?
To make information convenient for use.
15
How should the information be maintained?
The attitudes towards information, information security awareness, and the ability to manage information.
16
What are disposal and destruction?
Handling information that is rarely accessed, or information that is required to be retained in specific formats for specific time periods.
17
Why should the information be disposed of or destroyed?
To destroy worthless or unrequired information by appropriately secure means.
18
How should the information be disposed of and destroyed?
By identifying and evaluating information according to the ethics, and the law of information.
Information literacy
1
Why do users need information literacy?
To formulate a problem or decision more accurately and completely.
2
How can one realize the need for information literacy?
Create an awareness of the information required, and the ability to identify information.
3
Why identify and define information?
To meet a need, solve a problem, or make a decision.
4
How can users identify and define information?
The ability to identify and define information.
5
Why is it important to determine information?
To determine whether the needed information exists or not.
6
How can users determine information?
Understanding information knowledge, developing a critical awareness of information, and the ability to identify information.
7
Why is it necessary to find information?
To find the needed information.
8
How do users find information?
The ability to locate and access information.
9
Why is it necessary to create the information?
To create unavailable information.
10
How do users create the information?
The attitudes towards information, participative awareness of information, an awareness of information requirements, the ability to create and identify information; and obeying the ethics and laws surrounding the information.
11
Why is it necessary to understand the information?
To ensure that the information found is what you needed.
12
How can users understand the information?
The ability to understand, review and evaluate information.
13
Why is it necessary to organize the information?
To make sense of information.
14
How do users organize the information?
By understanding where the information can be used.
15
Why is it necessary to analyze, interpret and evaluate the information?
To make a judgment as to its reliability, credibility, and authenticity.
16
How do users analyze, interpret and evaluate the information?
Critical awareness of information, the ability to analyze and evaluate information.
17
Why is it necessary to communicate and present the information?
To communicate and share information with others in appropriate and usable formats and mediums
18
How do users communicate and present information?
The shared awareness of information, participative awareness of information, the ability to communicate information, and the ethics and laws surrounding the information.
19
Why do users utilize information?
To solve a problem, make a decision or meet a need.
20
How do users utilize information?
The attitudes towards information, the ability to evaluate and use information, critical awareness of information, and the ethics and laws surrounding the information.
21
Why is it necessary to preserve, store, record, and archive information?
To keep information for future use.
22
How do users preserve, store, record, and archive information?
The objective and fair attitudes towards information and the ability to store information.
23
Why do users dispose of information?
Information is no longer needed.
24
How do users dispose of information?
The critical awareness of information, the ability to identify and evaluate information, and the ethics and laws surrounding the information.
25
Why is it necessary to safeguard information?
To preserve information that should be protected.
26
How do users safeguard information?
Users utilize awareness of information security, the ability to manage and evaluate information, information, and the ethics and laws surrounding the information.
Criteria
1
What is design?
The design process from the generation of requirements to the acceptance of the relevant solution.
2
Why is it necessary to design criteria?
To collect, analyze, and satisfy the criteria requirements.
3
How do users design criteria?
Utilize the abilities to collect, analyze information.
4
What is formation of criteria?
The implementation process of the design solution into criteria.
5
Why is it necessary to form criteria?
To develop the criteria.
6
How do users form criteria?
Information requirement awareness, information knowledge, the ability to create and identify the information, and obey the ethics and laws surrounding the information.
7
What is the use?
The process of the product being used by the end-user.
8
Why can users use criteria?
To generate new requirements.
9
How can users use criteria?
The ability to use the information and obey the ethics and laws surrounding the information.
10
What is maintenance?
The adaptation made to help the product to suit the new environment.
11
Why is it necessary to maintain criteria?
To optimize criteria.
12
How can users maintain criteria?
The ability to use the information and obey the ethics and laws surrounding the information.
13
What is disposal?
To get rid of the outdated criteria.
14
Why is it necessary to dispose criteria?
To destroy worthless or unrequired criteria by appropriately secure means.
15
How Can Users Dispose Criteria?
The Critical Awareness Of Information, The Ability To Identify And Evaluate Information, And The Ethics And Laws Surrounding The Information.
Appendix B
The questionnaire about the importance of ILAC
Dear experts:
Thank you for taking the questionnaire survey on the importance of ILAC. The purpose of this questionnaire is to select ILAC by the Delphi method. As our valued participant, your opinion is extremely important for the final results.
The survey consists of 2 pages and should take no longer than 10 min. Please read each question carefully and tick a box to indicate your answer. If you have any queries about the questionnaire, please do not hesitate to contact me on email. Once you have completed the questionnaire, please send me an email back.
Thank you for your time and cooperation.
Please rate your satisfaction level with five-point Likert scale for the following items and tick one box only.
Satisfaction level
Very satisfied
Fairly satisfied
Neutral
Fairly dissatisfied
Very dissatisfied
Content
First-tier criteria
1 Information Awareness
2 Knowledge about information
3 Information skills
4 Ethics of information
Second-tier criteria
1.1 Attitude
1.2 Information requirements awareness
1.3 Participative awareness
1.4 Critical awareness
1.5 Information security awareness
1.6 Life-long learning awareness
2.1 Understand
3.1 Identity
3.2 Locate
3.3 Access
3.4 Store
3.5 Manage
3.6 Integrate
3.7 Review
3.8 Evaluate
3.9 Use
3.10 Sharing
3.11 Communicate
3.12 Create
4.1 Legal use
4.2 Social responsibility
