Abstract
Journal of Service Research calls for submissions for a special interdisciplinary issue on Transformative Service Research (TSR). TSR, one of the service research priorities described in Ostrom et al. in the February 2010 issue of JSR, addresses important issues that lie at the intersection of service research and transformative consumer research. TSR centers on how service entities (whether that be a service system, for profit or not for profit service organization, service employee, service offering or process) help create uplifting changes and improvements in or alternatively reduce the well-being of individuals (consumers and employees), collectives, and ecosystems. We invite scholars from both within and outside of business disciplines including marketing, management, information technology, economics, anthropology, design, education policy, health and public administration, psychology, public policy, social work, and sociology to submit papers that examine the relationship between service and well-being. Of particular interest are papers that focus on service and its effect on well-being outcomes not typically examined in service research (e.g., access, literacy, health, happiness, decreasing disparities), those that examine well-being beyond the individual level to look at the effect of service on families and other collectives, and those that examine important, large scale well-being issues such as those involving healthcare, financial services, education, or social and government services provided at the city, state, national or societal level. All approaches (empirical, analytical, or conceptual) that create or extend theory are welcome. Examples of topics include, but are not limited to: Service and the well-being of different populations especially those susceptible to vulnerability Service and the well-being of families or other collectives Co-production/co-creation and its effect on well-being Service access and its impact on well-being The role of service in affecting literacy, health, and the increase or decrease in disparities Service innovation and well-being New service models and well-being Service design and well-being Service systems and well-being Service and sustainability Metrics for the measurement of well-being and services Important issues germane to key service sectors including health, education, financial, social services, government, and professional services
Given that topic areas regarding service and well-being cross disciplinary boundaries, we are hopeful that the issue will be impactful across disciplines and that the papers, in turn, will be highly cited. This special issue is sponsored by the Center for Services Leadership (www.wpcarey.asu.edu/csl) in the W. P. Carey School of Business at Arizona State University. The best paper will receive a first-place award of $2000, and up to three additional papers will receive honorable-mention awards of $1000 each.
Please submit manuscripts to http://mc.manuscriptcentral.com/journsr and designate “Special Issue on Transformative Service Research.”
Editor
Katherine N. Lemon, Boston College
Guest Co-Editors
Laurel Anderson, Arizona State University
Amy L. Ostrom, Arizona State University
