Abstract
The editor gratefully acknowledges the invaluable service rendered by a dedicated group of ad hoc reviewers during the past year. The following individuals worked with the Editorial Review Board and Editor, Dr. Mary Jo Bitner, in evaluating manuscripts for Journal of Service Research between January 1, 2015, and December 31, 2015.
Frank Adama
Mississippi State University
Melissa Akaka
University of Denver
Joseph Allen
University of Nebraska at Omaha
Aaron Arndt
Old Dominion University
Todd Arnold
Oklahoma State University
Blake Ashforth
Arizona State University
Barry Babin
Louisiana Tech University
Dursun Balkan
National Productivity Center of Turkey
Joan Ball
St. John’s University
Madhumita Banerjee
University of Strathclyde
Fleura Bardhi
Cass Business School, City University London
Jose Barrutia
University of the Basque Country
Elisa Baumbach
University of Mannheim
Anita Bhappu
University of Arizona
Sundar Bharadwaj
University of Georgia
Nicola Bilstein
Catholic University of Eichstaett-Ingolstadt
Hulda G. Black
Illinois State University
Christopher Blocker
Colorado State University
Johannes Boegershausen
University of British Columbia
Tilo Boehmann
Universitaet Hamburg
Lisa Bolton
Penn State University
Torsten Bornemann
University of Stuttgart
Christo Boshoff
University of Stellenbosch
Liliana Bove
The University of Melbourne
Graham Bradley
Griffith University
Elten Briggs
The University of Texas at Arlington
Tom Brown
Oklahoma State University
Elisabeth Bruggen
Maastricht University
Ken Butcher
Griffith University
Richard Chase
USC Marshall School of Business
Tom Chen
University of Newcastle
Yun Kyung (Jacob) Cho
UBC Okanagan
Eunki Chung
Carnegie Mellon University
*Joel Collier
Mississippi State University
Bruce Cooil
Vanderbilt University
Stephanie Crawford
University of Illinois at Chicago
David Crockett
University of South Carolina
Benet DeBerry-Spence
University of Illinois at Chicago
George Deitz
University of Memphis
Cécile Delcourt
University of Liege
Tom DeWitt
University of Hawaii, Hilo
Asoke Dey
The University of Akron
Yi Ding
National University of Singapore
Michael Dixon
Naval Postgraduate School
*Michael Dorsch
Clemson University
Adam Duhachek
Indiana University
Stefan Dyck
University of Hagen
Andreas Eggert
University of Paderborn
Ville Eloranta
Aalto University
Oliver Emrich
University of St. Gallen
Amber Epp
University of Wisconsin–Madison
Heiner Evanschitzky
Aston Business School
William Faranda
James Madison University
Adam Finn
University of Alberta
Jörg Finsterwalder
University of Canterbury
Andrea Flynn
University of San Diego
Valerie Folkes
University of Southern California
Paul Fombelle
Northeastern University
Regina Frey
German Graduate School of Management and Law
Scott Friend
Miami University
Pennie Frow
University of Sydney
Gordon Fullerton
Saint Mary’s University
Martina Gallarza
Universidad de Valéncia
Jana Gäthke
Catholic University Eichstätt-Ingolstadt
Katja Gelbrich
Catholic University of Eichstätt-Ingolstadt
James Gentry
University of Nebraska–Lincoln
Jody Gitell
Brandeis University
Josephine Go Jefferies
University of Nottingham
*Taeshik Gong
Hanyang University
Gabriel Gonzalez
San Diego State University
John Goodale
Southern Illinois University Carbondale
Alicia Grandey
Penn State University
Merlyn Griffiths
University of North Carolina, Greensboro
Christian Grönroos
Hanken Swedish School of Economics Finland
Tom Gruen
University of New Hampshire
Julie Guidry Moulard
Louisiana Tech University
Lin Guo
University of New Hampshire
Rebecca Hamilton
Georgetown University
Lydia Hanks
Florida State University
Jennifer Harris
University of New South Wales
*Lloyd Harris
Warwick Business School
Kim Harris
Nottingham Trent University
Nicole Hartley
The University of Queensland
Sven Heidenreich
EBS Business School
Kristina Heinonen
Hanken School of Economics
Magnus Hellström
Abo Akademi University
Sabrina Helm
University of Arizona
Alexander Henkel
Maastricht University
Sally Hibbert
University of Nottingham
Roscoe Hightower
Florida Agriculture and Mechanical University
Ronald Hill
Villanova School of Business
Ian Hodgkinson
Loughborough University
*Linda Hollebeek
University of Auckland
*Thomas Hollmann
Arizona State University
Betsy Holloway
Samford University
Jonas Holmqvist
Kedge Business School
Christian Homburg
University of Mannheim
Dawn Iacobucci
Vanderbilt University
Liyin Jin
Fudan University
Kiran Karande
Old Dominin University
Ingo Karpen
RMIT University
Hean Tat Keh
Monash University
Mirella Kleijnen
VU University Amsterdam
Michael Kleinaltenkamp
Freie Universität Berlin
Michel Kostecki
Université de Neuchâtel
Monika Kukar-Kinney
University of Richmond
Werner Kunz
University of Massachusetts, Boston
Son Lam
University of Georgia
Alexander Leischnig
University of Bamberg
*Mei Li
University of Notre Dame
Yuping Liu
Old Dominion University
Helge Löbler
Universität Leipzig
*Birgit Löhndorf
University of Vienna
Kate Loveland
Xavier University
Tsz-Wai Lui
Ming Chuan University
Gil Luria
University of Haifa
Robert Lusch
University of Arizona
Christian Lystbaek
Aarhus University
Birgit Mager
KISD (Cologne Institute of Service Design)
Dominik Mahr
Maastricht University
Edward Malthouse
Northwestern University
Detelina Marinova
University of Missouri
Kelly Martin
Colorado State University
Celso Matos
University of the Sinos Valley
Horace Melton
Illinois State University
Jeffrey Meyer
Bowling Green State University
*Sven Mikolon
Imperial College Business School
Debanjan Mitra
University of Florida
Andreea Molnar
Brunel University
Detra Montoya
Arizona State University
Felicia Morgan
University of West Florida
Felicitas Morhart
UNIL Université de Lausanne
Jill Mosteller
Portland State University
Beatriz Munoz-Seca
IESE Business School
Cheryl Nakata
University of Illinois at Chicago
Gergana Nenkov
Boston College
Sandy Ng
University of Queensland
Charles Noble
University of Tennessee
*Stephanie Noble
University of Mississippi
Genevieve O’Connor
Fordham University
Ulrich Orth
Christian-Albrechts-University Kiel
Florian Pallas
Texas A&M University
Janet Parish
Texas A&M University
Audesh Paswan
University of North Texas
Claudio Pinhanez
IBM Research—Brazil
Gabriel Pizzi
University of Bologna
Kathrynn Pounders
University of Texas at Austin
Anat Rafaeli
Israel Institute of Technology
Kumar Ranjan
IIM Tiruchirapalli
Adam Rapp
University of Alabama
Steven Rayburn
Texas State University
Kristy Reynolds
University of Alabama
Irini Rigopoulou
Athens University of Economics and Business
Iiris Riipa
Aalto University
*Holger Roschk
Alpen-Adria-Universitat Klagenfurt
Gaia Rubera
Bocconi University
Sharon Rundle-Thiele
Griffith University
Laszlo Sajtos
University of Auckland
Jim Salas
Pepperdine University
Tobias Schaefers
TU Dortmund University
Jeroen Schepers
Eindhoven University of Technology
Maura Scott
Florida State University
Monte Shaffer
University of Arizona
Arun Sharma
University of Miami
Piyush Sharma
Curtin University
*Per Skålén
Karlstad University
Bernd Skiera
Goethe University Frankfurt
Magnus Söderlund
Stockholm School of Economics
Geoffrey Soutar
University of Western Australia
Jelena Spanjol
University of Illinois at Chicago
Raji Srinivasan
University of Texas, Austin
Andrew Stephen
University of Pittsburg
*Kaj Storbacka
University of Auckland Business School
Yuliya Strizhakova
Rutgers University
Jon Sundbo
Roskilde University
Steve Tax
University of Victoria
Gary Thompson
Cornell University
Torsten Tomczak
University of St. Gallen
Yelena Tsarenko
Monash University
Sara Valentini
University of Bologna
Danielle van Jaarsveld
University of British Columbia
Rajkumar Venkatesan
University of Virginia
Katrien Verleye
University of Ghent
Liana Victorino
University of Victoria
Francisco Villarroel
Maastricht University
Shiri Vivek
Eastern Michigan University
Marlene Vock
University of Amsterdam Business School
Andrew von Nordenflycht
Simon Fraser University
*Tillmann Wagner
WHU-Otto Beisheim School of Management
Gianfranco Walsh
University of Jena
Cheng Wang
Xi’an Jiaotong-Liverpool University
Daniel Wentzel
RWTH Aachen University
*Jaap Wieringa
University of Groningen
Kelly Wilder
Meredith College
Michael Wiles
Arizona State University
Alan Wilson
Strathclyde University
Heidi Winklhofer
University of Nottingham
*Lars Witell
Karlstad University
Kristina Wittkowski
EBS Business School
Lan Xia
Bentley University
Chi Kin (Bennett) Yim
Faculty of Business and Economics, University of Hong Kong
Alex Zablah
University of Tennessee
Ghasem Zaefarian
Leeds University Business School
*These reviewers evaluated three (3) or more manuscripts between January 1, 2015, and December 31, 2015.