Abstract
Tian, J., & Wang, S. (2017). Signaling Service Quality via Website e-CRM Features: More Gains for Smaller and Lesser Known Hotels. Journal of Hospitality & Tourism Research, 41(2), 211–245. doi: 10.1177/1096348014525634
a. The sources of three measurement scales (Technical adequacy, Content quality, and Appearance) should be Aladwani and Palvia (2002), as cited in Liao, Yen, and Li (2011).
b. The source of the measurement scale for ‘Navigation’ should be Zeithaml et al. (2000) as cited in Liao, Yen, and Li (2011).
The sentence “Overall website quality was then calculated as the mean of the items measuring four dimensions of website quality: technical adequacy, content quality, appearance, and navigation (Liao, Yen, & Li, 2011)” should be changed to “Overall website quality was then calculated as the mean of the items measuring four dimensions of website quality: technical adequacy, content quality, appearance, and navigation (Aladwani & Palvia, 2002; Liao, Yen, & Li, 2011; Zeithaml et al., 2000).”
Aladwani, A. M., & Palvia, P. C. (2002). Developing and validating an instrument for measuring user-perceived web quality. Information & Management, 39(6), 467-476.
Zeithaml, V. A., Parusuraman, A., & Malhotra, A. (2000). A conceptual framework for understanding e-service quality: Implications for future research and managerial practice, Marketing Science Institute, working paper, 1-115.