This study examined the relationships of customer focus and job satisfaction,
job involvement, and job security for quick-service restaurant employees. Results
indicated that job satisfaction, job involvement, and job security do tend to predict
customer focus for restaurant employees, and, consequently, increasing job satis
faction, job involvement, and job security may improve an employee's customer
focus. Having a better understanding of employees and factors which affect their
focus on the services they provide to others is critical for restaurant managers as they
hire and train employees.
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