Evaluating a Model of Team Collaboration via Analysis of Team Communications

A model of team collaboration was developed that emphasizes the macro-cognitive processes entailed in collaboration and includes major processes that underlie this type of communication: (1) individual knowledge building, (2) developing knowledge inter-operability, (3) team shared understanding, and (4) developing team consensus. This paper describes research conducted to empirically validate this model. Team communications that transpired during two complex problem solving situations were coded using cognitive process definitions included in the model. Data was analyzed for three teams that conducted a Maritime Interdiction Operation (MIO) and four teams that engaged in air-warfare scenarios. MIO scenarios involve a boarding team that boards a suspect ship to search for contraband cargo (e.g. explosives, machinery) and possible terrorist suspects. Air-warfare scenarios involve identifying air contacts in the combat information center of an Aegis ship. The way the teams' behavior on the two scenarios maps to the model of team collaboration is discussed.