Reducing Stress in Healthcare: Evidence from Using an Integration Design Model

Abstract

The rapid and broad adoption of electronic health record (EHR) systems has produced a technological burden that includes systems that have poor usability, reduce efficiency and increase workload for the user. Research shows that healthcare professionals experience elevated levels of stress in the work environment and many consider leaving the healthcare field. A Person-Technology (P-T) fit model helps explain how stress in the work environment is related to the usability of a system. Traditional principles for designing healthcare tools focus on tactical human-computer interactions and do not typically consider human-computer integration. Data from two healthcare system projects that used an integration model of design expands the scope of traditional design principles to include a human-computer symbiosis. The integration model resulted in improvements to usability scores using standard metrics. Implications and future research are discussed.

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