Evaluating a Maintenance Crew Resource Management Training Program;Effects on Attitudes,Behaviors,and Performance

Abstract

A Crew Resource Management program for maintenance personnel has been developed by an airline company which involves several team related concepts. Technical operations managers' pre and post-training attitudes and their follow-up attitudes (2, 6 and 12 months afterwards) concerning a variety of management and organizational factors were compared with one another as well as with maintenance performance measures. Comparisons of participants' attitudes before and after their training showed a significant improvement in attitudes indicators and these attitudes remained stable overtime. Positive trends for two of the maintenance performance indicators are demonstrated in comparing pre and post training performance measures. Increased safety and improved on-time performance was found related to improved attitudes about participation and assertive communication. Open ended responses as well as anecdotal evidence confirms the positive changes in attitudes and behaviors.

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References

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