The emotional infrastructure of a cybercrime collective: Evidence from Dark0de

Complex cybercrime markets face collective action problems. As they involve disparate networks of individuals, they cannot use in person persuasion or coercion to ensure cooperation. They face a tension between being open to new members and opportunities, and regulating participation. We propose that collective emotional regulation plays a crucial part in managing members’ behaviours within illicit marketspaces. We take one critical case, Dark0de, which was a leading English language cybercrime market. Drawing on a publicly available dataset of internal discussions, we use Qualitative Thematic Content Analysis and Conversational Analysis to investigate how through mutual emotion regulation, this cybercrime collective managed collective action dilemmas deriving from the context of its activity, containing conflict among members and fostering cooperation along with competition. We conclude that emotional micro-dynamics are key to maintaining cybercriminal marketplaces as relatively stable communities, circumscribing individuals’ actions and aligning them with emergent normative orders, enabling those communities to remain operable in adverse environments. Dark0de can be seen as a representative case for a category of digital environments where the community develops its own emotional ethnopsychology which uses displays of semi-ironic abuse and attack along with cooperation on emerging projects.