Psoriasis patients are too frequently dissatisfied with the doctor–patient relationship.
Purpose
To explore how psoriasis patients and dermatologists view the doctor–patient relationship.
Methods
Separate discussion groups were held in which physicians and patients discussing their thoughts on interactions between psoriasis patients and their physicians. Four groups of six to eight dermatologists discussed patient expectations, observed psoriasis patients as they discussed their views on office visits, and finally discussed the patient encounter after observing the patient dialogues.
Results
Patients desired more information, quick treatments, clear therapeutic expectations, and recognition of emotional burden. After viewing patient discussions, dermatologists noted that patients often do not receive or internalize adequate information and therefore need further explanation of treatment regimens to increase compliance and patient satisfaction.
Conclusions
Dermatologists and patients had different impressions of key issues in the psoriasis patient–physician encounter. Patients' needs may be better met by providing more information on psoriasis treatments, even when the information may not change the treatment plan, and by providing information in writing.
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