Previous research has helped us under-stand the role of program managers in the matrix organization but little has been done to provide a framework for understanding the senior management role. This research offers a step toward better understanding that role. Grounded theory research methods were used to analyze organizational artifacts and interview transcripts from an aero-space business division of a major Fortune 100 corporation. The findings asserted that five critical behavior constructs, Empowerment, Support, Decision-Making, Flexibility, and Communications, were instrumental in matrix organizational performance and were strongly influenced by senior leadership behavior.
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