FEATURE AT A GLANCE: The use of new technologies to improve patient care is becoming increasingly common for the health care professional. However, these initiatives often fail be cause health care organizations lack sufficient guidance as to their implementation. New technologies often are deployed without careful consideration, and users are faced with the dilemma of relying on “band-aid” solutions for defective systems. The purpose of this article is to provide an initial, comprehensive resource intended to assist HF/E practitioners and other health care professionals in the selection and implementation of a new technology system in their organizations. We provide eight critical success factors to help guide the health care industry in such endeavors.
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