Abstract

Get full access to this article
View all access options for this article.
References
1.
Pentland
B. T.
1992
“Organizing moves in software support hotlines.”
Administrative Science Quarterly , 37 : 527 –548 .
2.
Stinchcombe
A. L.
1965
“Social structure and organizations.” In
March
J. G.
(ed.), Handbook of Organizations : 142 –193 . Chicago : Rand McNally .
3.
Weick
K. E.
1995
Sensemaking in Organizations . London : Sage .
