The Office Executive

Wickens A. J. , Economic Advisor to the Secretary of Labor, “New Role for the Office Manager,” Office Management, July 1960, pp. 65–69.

Siddal Kelly , “The New Dimensions in Office Management,” American Management Association Conference Report, October 15, 1956. (Kelly Siddal is Administrative Vice-President, Procter & Gamble Company).

Johnson Richard A. Hill Walter A. , “Management's Dilemma—the Professional Employee,” California Management Review, Spring 1963, p. 37.

Ibid., p. 46, item 17.

Adler F. P. , “Relationship Between Organization Size and Efficiency,” Management Science, October 1960, p. 80.

Total returns were as follows: Completed questionnaires from large firms 44 Completed questionnaires from small firms 44 Companies out of business (small firms) 4 Nonreturns (large firms) 6 Nonreturns (small firms) 2 Total 100

QUAP is designed to tabulate and analyze replies to multiple-choice questions. It provides number and percentage counts, means, the Kolmogorov-Smirnov and Chi Square tests, and other statistical measures. For this study, the Kolmogorov-Smirnov statistic was deemed the most important measure, as it tests whether the responses of office managers from large and small firms, on the multiple-category questions, are statistically different. The .05 level of significance was used to judge whether there were significant differences in the relative frequency of responses of the two groups of executives in each of the categories. Wherever statements are made that the responses are significantly different, the .05 level of significance has been applied.

Wylie Harry L. , ed., Office Management Handbook (New York: The Ronald Press Company, 1958), Section 1, p. 3.

Lank Herbert H. , “New Dimensions for Office Executives,” Office Executive, August 1960, p. 8. (Herbert Lank is President of Du Pont of Canada, Ltd.)

“Shaping a New Concept in Administration,” Office Management and American Business, Vol. XXI, No. 12 (December 1960), 22.

Ibid., p. 23.

Terry George R. , Office Management and Control (4th ed.; Homewood, Illinois: Richard D. Irwin, Inc., 1962), p. 18.

Terry George R. , reported in Office Management and Control (3rd ed; Homewood, Illinois: Richard D. Irwin, Inc., 1958), p. 31.

Rhea John Allen , “What's Happened to the Office Manager?” Administrative Management, July 1961, p. 13.