Effectiveness of Problem-Solving Groups: Process and Outcome Criteria

Abstract

Multiple measures of both group process and effectiveness of outcome were gathered from 100 problem-solving groups of 526 people. Generally low correlations among the measures of effectiveness of process and those of outcome effectiveness indicate that effectiveness is multidimensional as previously suggested. The relationships between measures of process and effectiveness of outcome supported previous models suggesting general linkages between these two sets of measures. The particular pattern of relationships between process and outcome measures found here was understandable, given the context in which these data were gathered. Thus, the use of multiple measures of both process and effectiveness of outcome in research on small groups is recommended.

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