Abstract
A performance measuring system was developed for the Iowa Department of Transportation Offices of Construction. Measures were developed for eight key processes: inspection of work, resolution of technical issues, documentation of work progress and pay quantities, employee training and development, continuous feedback for improved contract documents, provision of safe traffic control, external/public communication, and provision of preletting information. The results indicate that the Iowa Offices of Construction are very cost-effective, are prompt in closing construction contracts, and have good relations with contractors and law enforcement officers. Improvements could be made by streamlining the procedures, reducing the time to resolve technical issues quickly, and improving traffic control. Researchers recommend refining the performance measuring system and continued performance monitoring.
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