Abstract
Described are the results of an evaluation study of a demonstration program sponsored by the Division of Aeronautics of the California Department of Transportation, in which computer-based ground transportation information kiosks were installed in four California airports, in conjunction with a similar program undertaken by the Los Angeles Department of Airports. The study included an analysis of kiosk-use patterns derived from the logfiles of user keystrokes and various system actions, which are automatically maintained by the kiosks, and surveys of both kiosk users and airport users in general to determine traveler awareness of the new information kiosks, identify passenger ground transportation information needs, evaluate user satisfaction with the information provided, and determine general travel characteristics of kiosk users. Finally, the costs involved in routine operation and in maintenance of the kiosks are examined and a number of recommendations are made on the future use of the kiosks and on the need to preserve the information generated by the demonstration program.
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