Citizen-Centric E-Strategies Toward More Successful E-Governance

E-Government and E-Governance are intrinsically related, however, practice shows that successful e-government and e-governance are not synonymous, but complementary. Based on the first-hand data and findings from the United Nations e-Government Survey of 2010, this paper demonstrates that three e-strategy clusters can connect e-government and e-governance: Static+Supply-based (SS); Dynamic+Demand-driven (DD); and Interactive+Integration (II). In addition, the data shows that although high-income countries fare better in building robust e-government systems, less well-off countries can make considerable strides in advancing successful e-governance by adopting a combination of these e-strategies. Indeed, the survey findings inform us that strong and healthy e-government can scarcely be sustained without strengthening e-governance. Finally, some of the winning initiatives from the United Nations Public Service Awards, which support these findings and illustrate commendable progress being made by middle-income countries, are included here.