Abstract
Hesitant fuzzy linguistic term set (HFLTS) can handle the qualitative and hesitant information in multiple attribute decision making (MADM) problems which are widely used in various fields. However, the experts’ evaluation of information is not completely reliable in the situation where their own knowledge background is insufficient. In order to deal with deviations due to incomplete reliability of the evaluation, this paper first proposes the interval probability hesitant fuzzy linguistic variable (IPHFLV), which takes the HFLTS as the evaluation part and adds a novel element-reliability of evaluation, thus can describe the different credibility of information evaluation due to the familiarity of experts with schemes and the differences in knowledge cognition. The operation rules and comparison methods are also illustrated. Particularly, under the inspiration of probability theory, we propose the possibility degree of the IPHFLVs. Then we propose IPHFL-AHP based on the AHP and interval probability hesitant fuzzy linguistic variable. Especially, the general geometric consistency index (G-GCI) based on the unbiased estimator of the variance is presented to measure the consistency and the iterative algorithm is constructed to improve the consistency. We use the possibility degree to calculate the priority vector to acquire the total ranking and introduce the process of IPHFL-AHP. Finally, case study of talent selection is given to illustrate the effectiveness and feasibility of the proposed method.
Keywords
Introduction
Multiple attribute decision making (MADM) [7], with qualitative and hesitant information, can be commonly seen in various fields such as industry, agriculture, politics, economy and management. Effective evaluation of these uncertain information is necessary and attract many scholars attention. Zadeh [26] first proposed the fuzzy set (FS) which used the membership degree to express the information. Considering that sometimes the membership degree might be several possible values rather than a certain value, Torra [13] investigated the hesitant fuzzy set (HFS). HFS was more relevant to the actual situation and can reduce the loss of information effectively. In practical decision making process, linguistic variable is more flexible for experts to express their opinions. Zadeh [27] presented the concept of the linguistic term set (LTS). Since linguistic expressions are much closer than single or simple linguistic term to the way of human mind and cognition, Rodriguez [9] proposed the hesitant fuzzy linguistic term set (HFLTS), a powerful tool in representing and eliciting the comparative linguistic expressions. Liao [33] redefined the HFLTS and proposed the operator of the HFLTS. Also, a lot of other research on HFLTS have done [48]. HFLTS can not only deal with the difficulties to determine the membership degree of an element due to the hesitation among different possible values, but also can flexible express experts’ opinions with linguistic expressions. According to the above literature, it can be seen that HFLTS is useful and attracts many scholars’ attention. Due to the limited knowledge of experts, there is a phenomenon that experts’ evaluation of information is not completely reliable in the decision-making process. However, HFLTS believes that the probability of occurrence of each possible linguistic term is the same when evaluating information, while in the face of practical problems, the degree of different linguistic terms may be different. Thus Xu [20] investigated the probability linguistic term set(PLTS). Subsequently, under the environment of probabilistic linguistic term set, scholars studied the measure degrees, the aggregation operators, the preference relationships and the decision models [24, 47]. Considering that sometimes when evaluating information, the evaluation given by the decision maker may not be completely reliable. Zadeh [28] proposed Z-number which is an ordered pair of fuzzy numbers (A, B), with the first component A, a restriction on the values, and the second component B, a measure of reliability of A. Despite the advantages of HFLTS, PLTS and Z-number, the information expression that considers the reliability of evaluation information given by decision makers is not perfect under the situation that conforms to the expression habits of decision makers.
Although the appropriate expression of uncertain information is important in MADM problems, effective decision making methods to help decision makers select the most suitable scheme(s) can not be ignored for MADM. There are many effective methods in the decision making process such as principal components analysis (PCA) [25], TOPSIS [8], the VIKOR method [8], the ELECTRE method [10] and the analytic hierarchy process (AHP) [11]. People often face with a complex system consisting of interrelated, mutual restraint of many factors on the social [3], economic [30] as well as in the field of management systems analysis [14]. The AHP provides a concise and practical decision making method for studying such complex systems. AHP first proposed by Saaty [11], makes it extremely convenient to deal with the decision making problem which is difficult to quantify and used in almost any scientific field. To help experts make effective decisions with less loss of information, Many extended forms of AHP have been studied by scholars under different forms of information expression, such as fuzzy numbers [4],triangular fuzzy numbers[15], linguistic terms [29], interval numbers [18], intuitionistic fuzzy numbers [21], interval-valued intuitionistic fuzzy set [16], pythagorean fuzzy set [41], hesitant fuzzy numbers [17, 19], hesitant fuzzy linguistic term set [6], simulated hesitant fuzzy linguistic term set [12], probabilistic linguistic term set [24], Z-number [2], intuitionistic 2-tuple linguistic set [5]. In the above AHP studies, most of them convert different expressions into real numbers and then deal with the problem according to the traditional AHP model. Part of them is to propose the consistency test method applicable to its own environment and the priority in its unique environment. However, few extended AHP models that can be applied to other complex linguistic environments have been studied.
Comparison matrix, as an important part of AHP model, is worth discussing. Scholars have discussed the comparison matrix and its consistency in different linguistic environments. Xu [18] discussed the interval reciprocal comparison matrix, Yang [42] and Zhang [26] investigated the linguistic comparison matrix. Zhang [31] studied the hesitant fuzzy linguistic comparison matrix. Due to the advantages of HFLTS, many scholars have explored the hesitant fuzzy linguistic preference relationship(HFLPR) from different aspects. Zhao [43] combined the shape similarity with the HFLPR. Liu [44] mainly discusses how to improve consistency for HFLPR. The automatic iterative algorithm to improve the consistency of HFLPR is investigated by Wu [45] and the multiplicative hesitant fuzzy linguistic preference relations is proposed by Tang [46]. However, the studies do not take the reliability of the information into consideration.
Focusing on those problems, this paper presents the IPHFLV and constructs a novel IPHFL-AHP model for decision making. The contributions of this paper are summarized as follows: Considering reliability in the application of HFLTS, we propose the interval probability hesitant fuzzy linguistic variables (IPHFLVs), which use the probability interval to express the reliability restriction on HFLTS. For example, “Bill has 70% to 80% confidence that the quality of this umbrella is between general and good” can be expressed as: ({general, good} ; [0.7, 0.8]). Then the operation rules and comparison methods are introduced. Inspired by probability theory, we present the possibility degree of IPHFLVs to obtain the priority vectors of schemes and attributes. The general geometric consistency index (G-GCI) based on the unbiased estimator of the variance to deal with the consistency under the interval probability hesitant fuzzy linguistic environment is proposed and the iterative algorithm to improve the consistency of comparison matrix is constructed.
The rest of this paper is organized as follows: Section 2 reviews some basic definitions and the general process of AHP. Section 3 proposes the IPHFLV and its possible degree. Section 4 introduces the interval probability hesitant fuzzy linguistic averaging (IPHFLA) operator and the interval probability hesitant fuzzy linguistic geometric (IPHFLG) operator. The G-GCI, iterative algorithm and the process of IPHFL-AHP are presented in Section 5. A case study on talent selection is provided in Section 6 to illustrate the effectiveness and practicality of the IPHFL-AHP and some comparative analyses with previous researches are presented in Section 7. Finally, Section 8 ends with conclusions and future work.
Preliminaries
This section briefly introduces some basic concepts such as HFLTS, PLTS, the hesitant fuzzy weighted averaging (HFWA) operator and the hesitant fuzzy weighted geometric (HFWG) operator. Also, the process of AHP is mentioned.
Hesitant fuzzy linguistic term set
There are situations where people find it’s more straightforward and comfortable to use linguistic variables to express the information, therefore Zadeh [27] proposed the concept of linguistic term set (LTS).
(1) The set is ordered: s α ≻ s β if α > β;
(2) The negation operator is defined: neg (s α ) = s-α, especially neg (s0) = s0.
Subsequently, Xu [22] extended discrete linguistic term set to continuous linguistic term set: S ={ s α |α ∈ [- t, t] }. However, there exits hesitation when people make decisions. To deal with this problem, Rodriguez [9] proposed the hesitant fuzzy linguistic term set(HFLTS).
The specific transformation is presented as follows:
(1) E G H (s i ) = {s i |s i ∈ S};
(2) E G H (less than s i ) = {s j |s j ∈ S, s j ≤ s i };
(3) E G H (greater than s i ) = {s j |s j ∈ S, s j ≥ s i };
(4) E G H (between s i and s j ) = {s k |s k ∈ S, s i ≤ s k ≤ s j }.
Direct calculations between linguistic variables are difficult. In order to solve this problem, Wang [32] defined the equivalent transformation function.
In order to facilitate the calculation of HFLTSs, we need to make the numbers of each HFLTSs are the same. So we use expectation to add linguistic terms into the HFLTS with a small number of linguistic terms.
To study the HFLTS effectively, Liao [33] redefined the HFLTS and proposed the operator of the HFLTS.
(1)
(2)
(3)
(4)
To perform the different important degrees of the linguistic terms, Xu [20] proposed the probabilistic linguistic term set(PLTS).
Bai [34] introduced the possibility degree of PLTS which makes the applications of PLTS more convenient.
To aggregate evaluations effectively, some authors have investigated several types of aggregation operators. Here, we reviews the hesitant fuzzy weighted averaging (HFWA) operator and hesitant fuzzy weighted geometric (HFWG) operator.
When people make decisions about semi-qualitative and semi-quantitative problems, they need to quantify elements contained in the problems. To achieve this, AHP [10], an effective method is developed. AHP layers the complex decision making system and provides a quantitative basis for analysis. The steps of AHP are shown as follows:
As shown in Fig. 1, The hierarchy structure generally consists of the following three levels: the target level, the criterion level, and the measure level.

The model of AHP.
(1) Calculate the consistence index CI:
The value of RI
(3) Calculate the consistence rate CR. The comparison matrix can be accepted when
As AHP is no longer a versatile tool for decision makers struggled with complex decision situations featuring uncertainty and ambiguity, FAHP, and other AHP-based methodology for decision making in fuzzy environment has attracted much attention in recent years. Subsequently, Xu [24] extended AHP to the probabilistic linguistic analytic hierarchy process(PL-AHP), whose process is illustrated in Fig. 2.

The process of PL-AHP.
Under complex circumstances where alternatives hard to be exactly evaluated due to their fuzziness and uncertainty, people have to consider the reliability of the overall evaluation. Based on the fact that linguistic expression agrees with human habits, we propose the interval probability hesitant fuzzy linguistic variable (IPHFLV) which takes the reliability of the linguistic expression into account in this section. To apply it to decision making problems, we investigate its operation rules and comparison method. Particularly, we introduce the IPHFLVs’ possible degree which can be used to obtain the priority.
Interval probability hesitant fuzzy linguistic variable
Although the HFLTS can effectively represent the evaluation information, it believes that the decision maker is completely confident in their own evaluation. However, due to the limitations of the decision maker’s own cognition and the complexity of the environment, the evaluation information is not always reliable. Thus we proposed the interval probability hesitant fuzzy linguistic variable (IPHFLV) which evaluates information with HFLTS and express the reliability with probability interval to overcome this problem.
The probabilistic linguistic term set (PLTS) describes the importance of every single linguistic evaluation. Sometimes we need to consider the evaluation as a whole. For example, the student C1 is 80% to 90% sure he will get A good grade at the end of the semester. Therefore the concept of the IPHFLV is necessary.
According to Definition 6 and the operation rules of probability, we propose the operation rules for IPHFLVs.
(1)
(2)
(3)
(4)
When we add two IPHFLVs, the the evaluation part follows the operation rule of HFLTS. And for the reliability part, taking into account the weight assigned higher reliability should be higher, so we take the proportion of
When the reliability of the evaluation is the same, if evaluation is higher, the value of the scoring function is higher; when the evaluation is the same, if the reliability is higher, the value of the scoring function is higher. Considering that the evaluation is dominant of the information, the influence of the evaluation on the scoring function should be higher. Thus we give the parameter β to adjust the evaluation and reliability impact ratio.
However, there is a phenomenon that we can not determine which one is better when A1’s evaluation is better than A2 but the reliability is lower. In addition, using the average value to obtain the evaluation score and the reliability score will bring about a issue that different evaluation and reliability have the same scores. For instance, V1 = ({s-1, s0, s1} , [0.6, 0.8]} and V2 = ({s0} , [0.65, 0.75]}. We can obtain E (V1) = E (V2) =0.675. Inspired by the idea of variance, the degree of dispersion is proposed to address such issue.
Then the comparison method is defined as follows:
If E (V α ) > E (V β ), then V α > V β ;
If E (V α ) < E (V β ), then V α < V β ;
If E (V α ) < E (V β ), then
If σ (V α ) > σ (V β ), then V α < V β ;
If σ (V α ) < σ (V β ), then V α > V β ;
If σ (V α ) = σ (V β ), then V α = V β ;
Here we give an example to illustrate the method.
Based on the definition of the possibility degree of PLTS, we extend it to IPHFLVs.
(1) 0 ≤ D (V1 ≥ V2) ≤1;
(2) D (V1 ≥ V2) =0 . 5 if only if V1 = V2;
(3) D (V1 ≥ V2) + D (V2 ≥ V1) =1.
In Equation (11), a lot of evaluation information is missed and the example 4 is used here to illustrate. To overcome this shortcoming, we define a new possibility degree of IPHFLVs, which takes into account sufficient information and more appropriately to the comparison for IPHFLVs.
(1) 0 ≤ P (V1 ≥ V2) ≤1;
(2) P (V1 ≥ V2) = 0 . 5 if only if V1 = V2;
(3) P (V1 ≥ V2) + P (V2 ≥ V1) =1.
The proof process is shown in Appendix A.
An example is given to explain the effectiveness.
From Equation (11), we can obtain that D (V1≥ V2) =0.5 × (1 +
From Equation (12), first we add the linguistic terms
From the Fig. 3 we can see that P (V1 ≥ V2) = P (V1 ≥ V3) = P (V2 ≥ V3) =0.5 which is obtained by the possibility degree proposed in Equation (11) and we can not effectively compare the V1, V2 and V3. But the improved possibility degree (Equation (12)) can effectively compare the three IPHFLVs.

Comparison results of possibility degree.
In the MADM problem, it is necessary to aggregate the information under different alternatives to facilitate the expert to make decisions. And the aggregation operator is the important tool to aggregate information. This section we discuss the interval probability hesitant fuzzy linguistic averaging (IPHFLA) operator and the interval probability hesitant fuzzy linguistic geometric (IPHFLG) operator under the interval probability hesitant fuzzy linguistic environment.
AHP provides a simple and practical decision-making method for studying MADM problems in
complex environments. However, most of the current complex linguistic AHP convert complex linguistic information into basic fuzzy numbers and use the basic fuzzy AHP to deal with problems. This section we introduce the interval probability hesitant fuzzy linguistic AHP(IPHFL-AHP) to directly deal with the decision problem in the complex linguistic environment. We adopt IPHFLVs to obtain the interval probability hesitant fuzzy linguistic comparison matrix (IPHFLCM). Especially, to deal with the consistency of comparison matrix under linguistic environment, we propose the general geometric consistency index (G-GCI) and construct the iterative algorithm to improve the consistency of the IPHFLCM. The priority vector can be obtained with the possibility degree (Equation (12)) proposed in Section 3.
The interval probability hesitant fuzzy linguistic comparison matrix
This section first introduces the definition of the hesitant fuzzy linguistic comparison matrix (HFLCM) introduced by Zhang [31]. Based on the HFLCM and the multiplicative linguistic scale, we define the IPHFLCM.
Then we give the expression of IPHFLCM.
The consistency of IPHFLCM
In the process of AHP, we need to check whether the IPHFLCM is consistent before we make decisions. It is difficult and unnecessary to achieve complete consistency because of the complexity of the environment and the difference of people’s acknowledge. Therefore we propose the G-GCI based on the definition of acceptable consistency for fuzzy linguistic comparison matrix.
Aguarón [1] exploited the unbiased estimator of the variance of the perturbations as the measure of the consistency:
The number a ij is a real value so it can be easy to apply to calculations. However the linguistic variable r ij could not do the direct calculation. Therefore we extend the GCI to general linguistic situation inspired by the GCI proposed in [1],
In Equation (15), the
In this paper we discuss the consistency of the IPHFLCM so we set that φ (r ij ) = E (r ij ).
We can measure whether GCI is consistent with the established threshold
The thresholds of G - GCI
As comparison matrix does not always bring about consistency, adjustments needs to be made. This paper proposes the Algorithm 1 to improve the consistency.
Adjustment of the consistency
The smaller the s2 is, the shorter distance between E (r
ij
) and w
i
/w
j
is. Thus we need to make the s2 smaller to ensure the acceptable consistency. We use the parameter
Here, the Lemma 4 is presented to verify the iterative algorithm’s feasibility and effectiveness.
The proof process is shown in Appendix C.
In the Section 5.2, we can measure and improve the consistency of the matrix. Then we need to determine the priority to make decisions in the AHP. To get prioritization, we use the possibility degree.
For each row of the shcemes, C
i
can be aggregated by Equation (14).
Inspired by the formula of priority proposed by [24], we can get the priority vector of schemes.
The procedure of the interval probability hesitant fuzzy linguistic analytic hierarchy process (IPHFL-AHP) is introduced as follows:
The quantitative description of attributes
The attributes expressed by IPHFLVs
The process is illustrated in Fig. 4.

The process of IPHFL-AHP.
Regardless of the form of information representation, one of the most important elements in the AHP approach is the consistency checking. The consistency test method proposed in this paper (Equation (15)) is applicable to all expressions of complex linguistic information and proves the theoretical basis of this consistency test method through Lemma 3. Here, we illustrate the comparison between the proposed IPHFL-AHP and other AHP extension methods through the following Table 5.
Comparison of AHP extension methods
When p l = p h = 1, the IPHFLVs converts into the HFLTS. At the same time, the IPHFL-AHP converts into the HFL-AHP. When the evaluation converts into linguistic variables, the IPHFL-AHP converts into FL-AHP. Although the IPHFLVs can not convert into the PLTS, the consistency test method can be used under the PLTS. Therefore the IPHFL-AHP can be used in more situations.
Talents and human resources are of vital importance for the stability and long term prosperity of the modem society. However, experts have certain hesitation and uncertainty in the candidates’ comparison. In the process of the talent selection, experts are more accustomed to using linguistic variables to compare candidates. In addition, the reliability of the comparison is not complete because of the different familiarity with different candidates or the degree of understanding of certain aspects. Therefore, using the IPHFL-AHP to deal with the talent selection is suitable. Suppose that a company wants to select one of the three candidates(A1,A2,A3) to assume a middle-level leader. The performances of the candidates are measured with four attributes: C1:Health status, C2:Business knowledge, C3:Ethical standards, C4:Written expression. Let S = {s-2, s-1, s0, s1, s2} be a LTS, then the leaders of the company give the comparison matrix about the four attributes as shown in the Table 6. (The data adapts from the book“Decision Theory and Method”.)
Comparison of attributes
Comparison of attributes
Next we use E G H to transform the evaluation of the attributes into IPHFLVs shown in Table 7:
Comparison of attributes with IPHFLVs
The result that G - GCI > 0.3526 means that the comparison matrix is not acceptable, thus needs to be modified. By using the Algorithm 1 to correct the matrix, we obtain that the modified matrix which is shown as R*. The value of G - GCI of R* is 0.02256, satisfying the consistency.
Next, we can get:
The priority vector is obtained as follows:
Next, we obtain the candidates’ comparison matrixes under each attribute. The comparison results are shown as Tables 8–11:
Comparison of C1
Comparison of C2
Comparison of C3
Comparison of C4
The results of the G - GCI of matrixes are G - GCI1 = 0.035, G - GCI2 = 0.075, G - GCI3 = 0.036, G - GCI4 = 0.021
Then we get the possibility degree matrixes:
The vectors is obtained:
Then we get the result:
To illustrate the necessity to consider reliability and the advantage of using probability intervals to represent reliability, we compare IPHFLVs with HFLTS and PHFLVs (probability hesitant fuzzy linguistic variables) in this section.
When we do not consider the reliability of the evaluation, IPHFLVs degenerate into HFLTS. In this case, the comparison matrix about the four attributes is displayed as Table 12:
Comparison of attributes of HFLTS
Comparison of attributes of HFLTS
Using the HFLTS to evaluate the information means that we believe that the experts’ evaluation is completely reliable, that is to say p l = p h = 1. Thus Table 12 can be rewritten as Table 13:
Comparison of attributes of HFLTS with reliability
We can get the G - GCI = 0.2066, satisfying the consistency.
Then we calculate the weight vector and obtain the result:w = (0.189, 0.247, 0.375, 0.189). Similarly we get the weight vectors of A1, A2 and A3:
When the probability interval degenerates to a number, the IPHFLVs would turn to the PHFLVs(probability hesitant fuzzy linguistic variables). Here, we set the mean of the endpoints of the probability interval as the probability number. For example in Table 14:
Comparison of attributes of PHFLVs
We can get the G - GCI > 0.3526, thus we modify the matrix to satisfy the consistency. Then we get the matrix:
Then we calculate the weight vector and obtain the result: w = (0.191, 0.244, 0.375, 0.190)
Similarly we get the weight vectors of A1, A2 and A3:
It can be seen from Fig. 5 that A2 is the candidate to be selected in three different environments. However the scoring function values in the three different environments are different. Therefore, the different ways of evaluation of information have a negligible effect on talent selection. IPHFLV, which considers the reliability as an interval, is the most effective tool for decision making in the actual talent selection process since IPHFLVS not only considers the reliability of the evaluation, but also uses the probability interval to contain more information than using a separate probability value.

Comparison results of weights of candidates.
In this paper we propose the interval probability hesitant fuzzy linguistic variables (IPHFLVs) to express the phenomenon that experts’ evaluation of information is not completely reliable in the decision making process and introduce the operation rules and comparison method. Especially, the possibility degree which is used to obtain the priority vector based on the probability theory is presented. Aiming to deal with the consistency of comparison matrix in complex linguistic environment, we introduce the general geometric consistency index (G-GCI) and the iterative algorithm. Based on the above research, we extend AHP to the interval probability hesitant fuzzy linguistic environment and proposed the interval probability hesitant fuzzy linguistic AHP (IPHFL-AHP).
Despite the contributions mentioned above, there are several limitations and future work to do. Other decision making method such as TOPSIS and VIKOR can be used to deal with different practical problems under interval probability hesitant fuzzy linguistic environment. Besides, the best-worst method has a good effect in decision making. Associating IPHFLV-AHP with the best-worst method might have great results in the decision making process.
Footnotes
Appendix A
The proof of the Theorem 2.
Proof:
(1) Since
(2) If V1 = V2, then α
i
1 = α
i
2 (α
i
1 and α
i
2 are respectively the ith linguistic subscript of
Appendix B
The proof of the Lemma 3.
Proof: We set
The vectors v will be approached to what is obtained by geometric mean if the inconsistency is low. Let us take v
i
= 1 + x
i
with ∑
i
x
i
= 0. Then we can verify Ev = λmaxv.
Sum on i, then
Appendix C
The proof of the Lemma 4.
Proof:
Suppose λ is a parameter. Then
Thus λE (b
ij
) > E (λb
ij
). Let
Acknowledgments
This work was supported by the Chongqing Social Science Planning Project (No.2018YB SH085), Graduate Teaching Reform Research Program of Chongqing Municipal Education Commission (No.YJG183074) and the Chongqing Research and Innovation Project of Graduate Students (No.CYS2019254).
