Abstract
When online retailing became prevalent more than a decade ago, there was a natural tendency for these retailers to mimic as many essential characteristics of the B&M (Brick & Mortar) retail stores as possible to facilitate smooth transfer of customer experience from B&M to the online shopping environment. Online stores have evolved over the years and have diverged enough from their B&M counterparts to lay claim to their own idiosyncratic characteristics. Given that enough online retailers have been successful, it may now be the B&M retailers' turn to learn from their online counterparts. With finer-granular experience from several decades of customer online retail store shopping behavior and the fact that B&M stores are here to stay at least for the very near future, B&M retailers stand to benefit from transfer of appropriate knowledge from online stores. We provide an overview of this dynamic with the availability of RFID-generated item-level information in B&M stores.