California Management Review - Volume 44, Number 1

Volume 44, Issue 1, October 2001

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Research article
Restricted accessResearch articleFirst published October, 2001pp. 8-20
Can Selling Be Globalized? The Pitfalls of Global Account Management
David ArnoldJulian BirkinshawOmar Toulan
Research article
Restricted accessResearch articleFirst published October, 2001pp. 21-38
Strategies for Managing Internal Competition
Julian Birkinshaw
Research article
Restricted accessResearch articleFirst published October, 2001pp. 39-56
Delivering Excellent Service: Lessons from the Best Firms
Robert C. FordCherrill P. HeatonStephen W. Brown
Research article
Restricted accessResearch articleFirst published October, 2001pp. 57-86
E-Business: Revolution,Evolution,or Hype?
Tim ColtmanTimothy M. Devinney‘Alopi Latukefu
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Research article
Restricted accessResearch articleFirst published October, 2001pp. 87-108
Detours in the Path toward Strategic Information Systems Alignment
Rudy HirschheimRajiv Sabherwal
Research article
Restricted accessResearch articleFirst published October, 2001pp. 109-131
Relational Quality: Managing Trust in Corporate Alliances
Africa AriñoJose de la TorrePeter Smith Ring
Research article
Restricted accessResearch articleFirst published October, 2001pp. 132-148
Why Do Some Strategic Alliances Persist beyond Their Useful Life?
Andrew C. InkpenJerry Ross