Cornell Hospitality Quarterly

Take a step back from your business to gain a fresh perspective on the forces that affect the industry and your performance within it

Huge volumes of data are available via "searches" in computer data banks. The challenge is to determine which data bank has what you need and how to get at it

Reliance on a single labor-cost measure can lead restaurateurs to incorrect conclusions about worker productivity. This article provides several measures of staff productivity that will enhance the precision of staff-scheduling decisions

By applying principles of cost-variance analysis long employed by manufacturing firms, restaurateurs can get a more detailed picture of their exact cost-control problems

Long a fixture of European hotels, the concierge is appearing at many service-oriented hotels in the United States. In this article, The Quarterly reports on what concierges are doing and how hotels have integrated concierges into their management structure

With the increasing market segmentation of the hotel industry, different augmented-service concepts are proliferating. One such concept is the concierge (discussed previously); another is the bed-and-breakfast inn

The NCA responds to an earlier Quarterly article

The experience of the New York Hilton is a lesson for all hoteliers who want to computer ize their operations

When a nation's currency is strong, foreign travelers are discouraged from visiting that country, and natives are enticed abroad. How much does the current strength of the dollar affect American hotels?

Understanding the principles of transactional analysis will help you and your staff head off negative interactions- with each other and with customers

When asked how his firm derived guest profiles, the senior vice president of marketing for one national hotel chain replied, "We ask the desk clerks."

The need for more sophisticated marketing research in the hospitality industry is clear. But, with the exception of firms gathering their information only from desk clerks, most companies can get better management information even from their existing research data. This article launches a six-part series on marketing research, focusing on ways to analyze data for better marketing decisions

Since passage of the Civil Rights Act of 1964, there has been a marked increase in the number of charges of discrimination against employers. This article explains where the pitfalls are in recruiting and hiring