Cornell Hospitality Quarterly - Volume 42, Number 3

Volume 42, Issue 3, June 2001

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Restricted accessOtherFirst published June, 2001pp. 13-24
Why Destination Areas Rise and Fall in Popularity
Stanley Plog
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Restricted accessOtherFirst published June, 2001pp. 25-28
How Product Quality Drives Profitability
Sheryl E. Kimes
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Restricted accessOtherFirst published June, 2001pp. 29-37
How Packaging Services Can Hurt Consumption
John T. GourvilleDilip Soman
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Restricted accessOtherFirst published June, 2001pp. 38-45
A Framework for Improving Customer Service through Information Technology
Gabriele PiccoliBonnie R. SpaldingBlake Ives
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Restricted accessOtherFirst published June, 2001pp. 46-56
The Perversity of Sexual-Harassment Law
David SherwynMichael C. SturmanZev J. Eigen
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Restricted accessOtherFirst published June, 2001pp. 57-70
Energy Management in 2001 and Beyond
David M. Stipanuk
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Restricted accessOtherFirst published June, 2001pp. 71-73
The Impact of Tipping Recommendations on Tip Levels
David B. StrohmetzBruce Rind
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Restricted accessOtherFirst published June, 2001pp. 74-79
A Ski-industry Challenge
James C. Makens