Search results: Sage Journals

Available accessResearch articleFirst published 2023

A Bibliometric Analysis of Customer Experience in Service Design from 1999 to 2020

Víctor Ricardo Castillo Intriago, Diana Barrón Villaverde, Guillermo Cortés Robles

Vision: The Journal of Business Perspective

Retricted accessResearch articleFirst published November, 2018

Design Roadmapping in an Uncertain World: Implementing a Customer-Experience-Focused Strategy

Euiyoung Kim, Sara L. Beckman, Alice Agogino

California Management Review

Retricted accessResearch articleFirst published May, 2011

Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting

Lia Patrício, Raymond P. Fisk, João Falcão e Cunha [...]

Journal of Service Research

Available accessResearch articleFirst published November, 2024

Enhancing Customer Experience Design Through Hotel Innovativeness

Seonjeong (Ally) Lee

Journal of Hospitality & Tourism Research

Retricted accessResearch articleFirst published March, 2025

What Triggers Customer Curiosity? Exploring the Role of Branded Content Experience Design on Customer Response

Seonjeong (Ally) Lee

Journal of Hospitality & Tourism Research

Available accessResearch articleFirst published August, 2014

Using Behavioral Research to Design Better Customer Experiences

Michael J. Dixon, Matthew C. Walsman

Cornell Hospitality Quarterly

Retricted accessResearch articleFirst published 2009

Using Statistical Design Experiment Methodologies to Identify Customers’ Needs

Ruben Huertas-Garcia, Carolina Consolación-Segura

International Journal of Market Research

Retricted accessResearch articleFirst published February, 2010

The Impact of Service System Design and Flow Experience on Customer Satisfaction in Online Financial Services

David Xin Ding, Paul Jen-Hwa Hu, Rohit Verma [...]

Journal of Service Research

Available accessResearch articleFirst published December, 2020

Building a High Customer Experience Management Organization: Toward Customer-Centricity

Lamin B. Ceesay

Jindal Management Journal

Open accessResearch articleFirst published February, 2025

Custom design approach of design of experiment as a tool for the optimisation of parameters for corrosion inhibition study of (+)-arabinogalactan on AISI 5140 steel

Jilna Jomy, Deepa Prabhu

Corrosion Engineering,Science and Technology: The International Journal of Corrosion Processes and Corrosion Control

Available accessResearch articleFirst published 2023

A Bibliometric Analysis of Customer Experience in Service Design from 1999 to 2020

Víctor Ricardo Castillo Intriago, Diana Barrón Villaverde, Guillermo Cortés Robles

Vision: The Journal of Business Perspective

Retricted accessResearch articleFirst published November, 2018

Design Roadmapping in an Uncertain World: Implementing a Customer-Experience-Focused Strategy

Euiyoung Kim, Sara L. Beckman, Alice Agogino

California Management Review

Retricted accessResearch articleFirst published May, 2011

Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting

Lia Patrício, Raymond P. Fisk, João Falcão e Cunha [...]

Journal of Service Research

Available accessResearch articleFirst published November, 2024

Enhancing Customer Experience Design Through Hotel Innovativeness

Seonjeong (Ally) Lee

Journal of Hospitality & Tourism Research

Retricted accessResearch articleFirst published March, 2025

What Triggers Customer Curiosity? Exploring the Role of Branded Content Experience Design on Customer Response

Seonjeong (Ally) Lee

Journal of Hospitality & Tourism Research

Available accessResearch articleFirst published August, 2014

Using Behavioral Research to Design Better Customer Experiences

Michael J. Dixon, Matthew C. Walsman

Cornell Hospitality Quarterly

Retricted accessResearch articleFirst published 2009

Using Statistical Design Experiment Methodologies to Identify Customers’ Needs

Ruben Huertas-Garcia, Carolina Consolación-Segura

International Journal of Market Research

Retricted accessResearch articleFirst published February, 2010

The Impact of Service System Design and Flow Experience on Customer Satisfaction in Online Financial Services

David Xin Ding, Paul Jen-Hwa Hu, Rohit Verma [...]

Journal of Service Research

Available accessResearch articleFirst published December, 2020

Building a High Customer Experience Management Organization: Toward Customer-Centricity

Lamin B. Ceesay

Jindal Management Journal

Open accessResearch articleFirst published February, 2025

Custom design approach of design of experiment as a tool for the optimisation of parameters for corrosion inhibition study of (+)-arabinogalactan on AISI 5140 steel

Jilna Jomy, Deepa Prabhu

Corrosion Engineering,Science and Technology: The International Journal of Corrosion Processes and Corrosion Control