Many calls for assistance received by the police are issues of non-emergency, and with public spending cuts ever-present, there is need to revisit the uses of a single non-emergency number (SNEN) as a way to reduce the non-emergency call volume. This paper is a review of one local service in England. We examine the need and development of SNEN, report the findings of our own research, and conclude that a service such as SNEN is a worthwhile approach that helps reduce the number of inappropriate calls to the police, increases access to services and reduces fear regarding low-level disorder.
BainARobinsonBKConserJ (2014) Perceptions of policing: Improving communication in local communities. International Journal of Police, Science & Management16(4): 267–76.
FieldingN (1994) Cop canteen culture. In: NewburnTStankoEA (eds) Just Boys Doing Business: Men, Masculinities and Crime. London: Routledge.
7.
FlanaganR (2008) First Contact: A Thematic Inspection of Police Management: Summary. London: HMIC.
8.
GillingD (1997) Crime Prevention: Theory, Policy and Politics. London: University of College London Press.
9.
GillingDBartonA (1997) Crime prevention and community safety: A new home for social policy. Critical Social Policy17(52): 63–83.
10.
GriffithsW (2014) The Griffiths’ Review: Non-emergency Patient Transport: Final Report. Cardiff: Health and Social Services Directorate, Welsh Assembly Government.
11.
HMIC (2014) Policing in Austerity: Rising to the Challenge. Compendium – Practical Examples from the 2013 Valuing the Police Inspections. London: Home Office.
12.
Home Office (2002) Police Reform Act 2002. London: Home Office.
13.
Home Office (2004) Building Communities, Beating Crime. London: Home Office.
14.
Home Office (2006) 101 New Single Non-emergency Number. London: Home Office.
15.
Home Office (2008) From Neighbourhood to the National: Policing our Communities Together. London: Home Office.
16.
Home Office (2011) A New Approach to Fighting Crime. London: Home Office.
17.
HughesGEdwardsA (2002) Crime Control and Community: The New Politics of Public Safety. Cullompton: Willan Publishing.
18.
HughesGMcLaughlinEMuncieJ (2002) Crime Prevention and Community Safety: New Directions. London: Open University Press.
19.
IACP (2010) Enhancing Law Enforcement Response to Victims: Training Supplement. Washington, DC: US Department of Justice.
20.
JohnsonL (2005) From ‘community’ to ‘neighbourhood’ policing: police community support officers and the ‘police extended family’ in London. Journal of Community and Applied Social Psychology15(3): 241–54.
21.
JohnsonL (2007) ‘Keeping the family together’: Police Community Support Officers and the ‘police extended family’ in London Policing and Society17(2): 119–40.
22.
LewisL (2008) Help! Police! Quick! I can’t stop my ice cream melting. The Times: 9 August43.
MawbyRCWrightA (2010) The police organisation. In: NewburnT (ed.) The Handbook of Policing. London: Sage Publications.
25.
McKennaKSmithNWilliamsJGardnerR (2012) Rolling out the Police Single Non-emergency Number (101): Research into the Public’s and Practitioner’s Views. Research Report 66. London: Home Office.
26.
MurphyOAltyJBrewerA (2008) The Three Digit Number For Urgent Care Concept Research. London: Department of Health
27.
NewburnT (2002) Community safety and policing: some implications of the Crime and Disorder Act 1998. In: HughesDMcLaughlinEMuncieJ (eds.) Crime Prevention and Community Safety: New Directions. London: Open University and SAGE Publications, 102–22.
28.
PammentNEllisT (2010) A retrograde step: The potential impact of high visibility uniforms within youth justice reparation. The Howard Journal49(1) 18–30.
29.
PaskellC (2007) ‘Plastic police’ or ‘community support’? The role of police community support officers within low-income neighbourhoods. European Urban and Regional Studies14(4): 349–61.
30.
RacoM (2007) Securing sustainable communities citizenship, safety and sustainability in the new urban planning. European Urban and Regional Studies14(4): 305–20.
31.
SamuelT (2008a) Crime Reduction – Helping to Reduce Crime in Your Area: 101: The Single Non-emergency Number. London: Home Office.
32.
SamuelT (2008b) The Single Non-emergency Number: An Introduction to 101. London: Home Office.
33.
SquiresP (2006) New Labour and the politics of antisocial behaviour. Critical Social Policy26(1): 144–68.
34.
TankebeJ (2013) Viewing things differently: The dimensions of public perceptions of police legitimacy. Criminology51(1): 103–36.
35.
TilleyN (2005) Handbook of Crime Prevention and Community Safety. Cullompton: Willan Publishing.
